No Transport Cost Limit: Domestic Or International
- Worldwide services, COVID-19 included
- U.S. or Canada home hospital of choice
- 24/7 access to hundreds of air ambulances and highly trained staff
- No medical necessity requirement
- No Pre-existing condition exclusions
- Starts at $99
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38 Customer Reviews - see all comments
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MASA Assist is an emergency medical transportation provider that offers its service through a membership program. The company's programs are designed to offset the staggering cost of medical transport (particularly air transport) that could be incurred in an emergency. MASA members pay a yearly fee and one time signup fee, and are then covered should a situation arise that they need emergency transportation.
Services are mainly located in the western hemisphere covering the USA, Mexico, Canada, the Caribbean and nearby areas. Aside from offering medical air transport for members, MASA Assist also provides ground ambulance and helicopter transportation.
Coverage
MASA Assist offers three coverage options depending on where you live. All plans have a one-time $60 signup fee.
BASIC - $240 for one person and $360 for the family.
MASA's Basic plan is available to residents of the Bahamas, Bermuda, Grenada, St. Lucia, St. Vincent and the Grenadines, Turks and Caicos, Anguilla, Antigua and Barbuda, the British Virgin Islands, the U.S. Virgin Islands, St. Kitts and Nevis, Trinidad and Tobago.
USA DIRECT - $360 for one person and $480 for the family.
Residents of Anguilla, Antigua and Barbuda, the British Virgin Islands, the U.S. Virgin Islands, St. Kitts and Nevis, Trinidad and Tobago also have the option to choose the USA Direct plan. This plan is essentially the Basic plan but comes with direct emergency air transport to the United States as well.
PLATINUM - $540 for one person and $720 for the family.
For residents of the US, Canada and Mexico. MASA's Platinum plan covers customers worldwide. If you require emergency transport MASA's network will get you to the nearest appropriate medical facility regardless of where you are in the world.
Although MASA's aircraft are located throughout the world, they are concentrated in the western hemisphere. All aircraft are medically equipped with appropriate medical personnel for any emergency.
Plan Details
- No claim limits
- No deductibles
- No age limits
- No health questions
What’s included with MASA Assist:
- Vehicle return (bonded driver)
- Round trip air fare for family or friend (if member hospitalized for more than 7 days away from home)
|
|
Basic |
USA Direct |
Platinum |
|
Emergency air ambulance/ medical evacuation |
Yes |
Yes |
Yes |
|
Recuperation/Repatriation |
Yes |
Yes |
Yes |
|
Return Transportation |
Yes |
Yes |
Yes |
|
Escort Transportation |
Yes |
Yes |
Yes |
|
Non-Injury Transportation |
Yes |
Yes |
Yes |
|
Minor Children/Grandchildren Return |
Yes |
Yes |
Yes |
|
Vehicle Return |
Yes |
Yes |
Yes |
|
Mortal remains transportation |
Yes |
Yes |
Yes |
|
Organ retrieval |
Yes |
Yes |
Yes |
|
Organ recipient transportation |
Yes |
Yes |
Yes |
|
Direct Travel to US |
|
Yes |
Yes |
|
Unlimited Ground ambulance |
|
|
Yes |
|
Unlimited Helicopter transportation |
|
|
Yes |
|
Worldwide coverage |
|
|
Yes |
MASA Assist Summary
MASA Assist comes with excellent services that are truly hard to miss. If you do a lot of traveling or live in an area where you could benefit from this service, MASA is a great choice as they offer no claim limits, no deductibles, no age limits and no health questions. Although worldwide coverage is available, it is only offered for Platinum members so be sure to check this out if you’re planning to travel outside the US. Overall a solid performer and a no nonsense company.
No Transport Cost Limit: Domestic Or International
- Worldwide services, COVID-19 included
- U.S. or Canada home hospital of choice
- 24/7 access to hundreds of air ambulances and highly trained staff
- No medical necessity requirement
- No Pre-existing condition exclusions
- Starts at $99
Latest MASA Assist Reviews
Last year we put in a claim for services right after we got home from FL. No response....waited ,a few months and resubmitted.....nothing. Called a few months later ans was told to resubmit and someone would stay right on it.........wait again. Another email. Finally, I believe Gisele called and said she would look into it.
She called last week and we were told claims can no longer be paid because they're over six months old.
Someone dropped the ball with the first and second time and now we lose out on $800? Where's the justice and fairness?
QUp to this point we only had great experiences with MASA. Now we are forced to give a zero......no stars!!!!!!
Our son more taken 10 years ago, got his jaw broke in our home by a guest and was taken to the ER by ambulance. This the why we took out insurance. We took out this policy for full family coverage should this ever happen again, we'd have the ambulance ride paid for by insurance. Our kids became adults off our plan, and it was only my husband and I. But my ride to the hospital in an ambulance in October was NOT paid .... they just noticed me that ONLY my husband was covered. ... so though we have been paying this $54 a month for all these years never needed to ever ask them for anything.... and we are asked for almost $2,000 we thought we'd never have to pay. We can buy a policy... Read More
Useless! Due to their slow response time, the patient had been in the hospital long enough that only rehabilitation was needed. Which would be fine, except that MASA's agreement states that they do, "not provide an air ambulance transfer out of or into a skilled nursing or rehabilitation setting," so if they wait long enough they'll never have to pay. Kindly they suggest a common carrier, which promptly denies transport due to the extent of the patients disabilities. This left no choice but to book the air ambulance ourselves.
This company is a scam. My father in law paid a hefty premium for years & was told that he had nothing to worry about ever getting home in his time of need. Because he needs to return home to hospice, they will not help him. Now the family has to pay for air fair for his wife to return home and pay for more air fair to fly out to have this fragile man with broken bones & cancer ride a bumpy drive home across country from Ca to Ne. In my book, scamming the elderly is abuse. They should be ashamed!
This excuse which says they never mention transpiration to hospice is ridiculous. When I tried to get my dying husband home when stage 4 pancreatic cancer was diagnosed, I was told that since he was not going hospital to hospital they could not pay. They said they would pay the cost of a first class ticket for him. Needless to say he could not travel by plane. Then they said they would pay me the cost of a first class ticket which I could apply to some other form of transport. They said they would assist is getting info on medical transport but I did not hear from them again. As a platinum member we felt safe and secure that if we needed emergency medical transportation we were... Read More
I had to call 911 and my husband had to be taken by ambulance to the hospital. I have been trying to get MASA to pay the $265 that his insurance did not cover for 8 months. The ambulance company is going to put me into collections, so I had to pay the bill myself, and hope that MASA will pay me back. But I don't see any evidence that I will ever see the money. My lifetime membership is supposed to cover the ambulance, but still no help. I get "We'll have someone call you back" "send in an email with your claim details" But still nothing!
This is turning out to be one large investment that has been a bad investment!!
I would never recommend MASA to anyone!
The only way you can cancel is by writing to the company. This company does not make it easy to stop the insurance. If you are on Medicare and have a supplemental policy, they ONLY pay what is left over. I am reevaluating keeping this policy.
I signed up a few years back at a camp site. I forgot I even had the plan! Fast forward to a month ago and I was hospitalized from a fall in my home. My neighbor luckily found me and by then I was in bad shape. Because the fall had happened over a day prior (!) and for whatever other reason medicare denied my bill from the ambulance ride in after my concerned neighbor called on my behalf. I called once to fight it and I found I was just spinning my wheels trying to get someone over at medicare services to actually help reverse their decision. Then, I found my plan with MASA. I am so gratefuI had thought to sign up - even though I could not immediately recall I had a plan after all.... Read More
My father was a Platinum Member of MASA for at least a couple of years. He died suddenly August 23rd and had coverage until May of 2019. As the executor I'm working to get the beneficiaries everything they're entitled to and was surprised to learn that MASA policy doesn't give prorated refunds to its customers who die unless it's within 30 days of the renewal date. The good news is that you can choose a month to month plan if you think you might die soon. I've suggested MASA rethink this policy, not for my father but for others in the future. I did want to add that the customer service person was very nice and prompt in her replies and I realise she doesn't make policy.
As an employee of MASA MTS I would like to respond to the 3 comments below that mention Hospice transport.
We do not cover this service.
In our presentation we show a list of our benefits , we never say or show this as a benefits.
MASA MTS provide coverage for emergent care transport, Ground, and Air, Home and away. We have preformed this service for over 43 years and cover millions of lives and our BBB rating is A+ .
We have the MASA service and travel frequently. MASA requires that I contact them via email to give them the dates and places of my out of country (USA) trips. In the past few years they have stopped acknowledging my emails and stating that they are covering me for these trips. I send in my email and they say NOTHING NO RESPONSE. I hope to never have a claim but this change in procedure leaves me vulnerable. Shame on MASA you get zero stars!
Total scam to the elderly RV enthusiasts. My father in law had coverage and became terminally ill in CA and MASA refused to transport him home to Nebraska because the diagnoses was from hospital to hospice. Total rip off and scam. He was told no matter the condition that he and or his spouse would be covered and his RV would be returned to his home in Nebraska. Now family members have to load him into his RV and drive him 1500 miles to his home at their expense after paying premiums for years.
I am a customer of MASA MTS and have tried for months to terminate my $39/month agreement for a host of reasons.
First, if you call to terminate they'll inform you that someone else will call you back, which never happens.
If you inform them in writing you'll still never hear from them.
If you sent another letter by certified mail, return receipt requested, they apparently will not sign for the certified mail.
Apparently the only remaining options are to either dispute the charge on your credit card or cancel your credit card altogether.
They sold me a bill of goods! DO NOT USE THIS COMPANY! Typical insurance you pay for years then when you need it they refuse to pay!
I was told that once documents are provided to prove legitimate reason to fly, compensation would be given, eve if it wouldn't be an overnight stay, This was a lie..a total scam..
We bought our Platinum membership back in March of 2017. Never needed to use it before this week. I was diagnosed with stage 4 cancer at Thanksgiving. My doctor at home cleared me for travel, so I went down to AZ to sell my motor home and get my affairs in order. Before I could go back one of the tumors hemorrhaged and caused a stroke that left me to be paralyzed in the legs only so I can’t drive. MASA refused to give transport back to my home in Idaho because my cancer is terminal and I am on hospice. They said that it falls into their exclusions because I am not going home to get better, I am just going there to die. Now I am stuck down in AZ with no way back to Idaho, paying for... Read More
I have got their support more than i expected. I hesitated before while purchasing their membership but later i never regret my decision of being a member of this association. After meeting a accident, i have been delivered to the best facilities on time. They are very perfect at their services and i really mean it.
I have had a membership with MASA now for several years. Im reading the comments below. What everyone is forgetting is that this is not for relocation or to place a person in hospice. This is emergency medical transportation services. My mother has had a membership and used the services several times, and has NEVERY had any issues with customer service or getting a bill paid.
Im thankfull for this program and hope that anyone who has the ability to get it, does not be fullish enough not to fully take advantage.
I am not a member of MASA, have been to a couple of the free meal seminars and did sign up after attending the last one. After going home had second thoughts about this and just wasn't comfortable with what I'd sign up for, so called and told them I'd decided I wanted out. They lady was helpful and polite, told me it might be a few days before I saw the refund, and that's exactly what happened. Must give them credit on this, they refunded every cent, no processing fee, no handling charge. Full refund just as the representative promised. That speaks well of them, or so it seems to me
Took total of policy out of checking then took corrct payment buyt has not reimbursed the incorrect amount keeps saying did it tody that was 7 days ago
My MASA membership renewal is due. A call to the company informs me MASA lost their certification in Washington state. I never received word from the company that I would not be covered. They won't be getting any more money from me. Deceptive business practices.
I signed up for the lifetime membership not knowing that I was going to need this coverage a few months later as I had an accident that resulted in me needing an emergency transportation. When I received my bill for the transportation a few weeks later I did exactly what was told by the gentlemen who signed my family up and I sent it to MASA. Given that I sent the claim within the first 180 days the ambulance ride was covered in full as medicare denied payment. I am so happy that I took advantage of this opportunity and now that I know this company is true to their word I plan on bragging about MASA to all of my friends and extended family members. Great job and thank you Masa!
ANY GROUND,ANY AIR,ANYWHERE. DONT BELIEVE IT. READ THE FINE PRINT ON ARTICLE 1 (definitions)DOES NOT INCLUDE PHYSICAL REHABILITATION CENTERS SKILLED NURSING CENTERS OR HOSPICE EVEN IF THEY ARE WITHIN A MEDICAL FACILITY.HOW DOES A ALZHEIMER PATIENT WITH PNEUMONIA THAT CANT EVEN SIT UP GET TO A SKILLED NURSING CENTER,. WE ARE OUT ALOT OF DENIED CLAIMS CHARGES. OH BUT IF YOUR DOG,VISITOR,VEHICLE MINOR NEEDS TRANSPORT IT IS COVERED IF YOU UNDERSTAND THE QUALIFICATIONS.
Initially, i hesitated to purchase their membership and had a consultation in their department. They respond my every single query and explained their policies and told me in which situation i will be able to get their support. Its always good to clear things in advance and now i am a member of them. I haven't used their service yet but i believe, i will get their support on time.
My wife has major heart problems and was transported by ambulance MASA said they wrote on the bill it was non emergency. She had heart surgery in April and 5 days later she also had a pace maker. She was having problems in May and had to be transported she was admitted to hospital and had surgery again in June. MASA said the ambulance people wrote it wrong. Then in Sept she has chest pains rated a 10. MASA has always been great not this time. Guess there like other companies trying to save money. We have had them for nearly 20 years I'm not going to let this rest. I'm going to contact AARP and Insurance Commissioner and anyone else I can find. I also will never use AMR again I will carry... Read More