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Home Chef Meal Delivery Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
56 Customer Comments & Reviews - see all comments
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Home Chef is a food and beverage company that offers a variety of culinary and recipe options to its clients. The company delivers freshly portioned ingredients and step-by-step recipes that allows customers to experience quality meals right in the comfort of their own home.

About Home Chef

Home Chef aims to allow their customers experience gourmet dinner without consuming too much time preparing and shopping for ingredients. They provide a variety of chef-designed meals that can be prepared in less than 30 minutes. New meals are displayed weekly on their website that has different options available such as nut-free, vegetarian, soy-free, low carb, and gluten-free.

Chefs from Home Chef create easy-to-follow recipes with the use of fresh and locally sourced ingredients. As a customer sets their profile, Home Chef will offer weekly meal suggestions based on their preferences. The ingredients are placed in a recyclable box that is insulated to keep the contents fresh. Beginners also do not have to worry about the recipes because each dish is designed to be easily cooked by amateurs.

A flexible subscription plan is also provided for customers to enable them change their delivery date and adjust the number of meals or servings that they want to receive. Consumers can also skip a week or pause their subscription by simply logging on to their account.

Meal Subscription Services

Home Chef’s subscription service lets customers choose their favorite recipes from their weekly menus. You can select how many meals per week you wish to receive, as well as the number of servings and type of ingredients included for the preparation of your dish. Home Chef also has the following additional options to its subscription services:

1.) Oven Ready: On the core homechef.com site, the company has added an Oven Ready meal to every menu (and will be adding more Oven Ready meals soon).  This is in addition to the usual assortment of meals Home Chef serves.

Oven Ready meals are no-prep, no-mess (no dishes!).  Home Chef sends customers everything they need to make a meal including the cooking tray.  This is a very unique offering in the meal kit space.  An example of an Oven Ready meal: 

 

2.) Fresh & Easy: Recently, Home Chef launched Fresh & Easy as a sub-brand.  This plan is dedicated to Oven-Ready, Grill-Ready and Dinner Salads (it does not include traditional Home Chef meals).  

Again, the advantage here is that the prep work is really limited and there is no clean-up.  More information. 

3.) Customize It: Home Chef customers can swap or upgrade proteins in many meals now (i.e. want steak tacos instead of chicken, that's easy!). More information.

How Much Does It Cost You?

Home Chef offers simple pricing to all their meals. Meals start at $7.99 per serving, while featured premium dishes are sold at a market price. Modifying your meals beyond the base offerings may also impact your plan's pricing.

What’s Included in the Box?

  • Pre-portioned ingredients
  • Easy-to-follow instructions
  • Ready to cook meals (on select plans)

Shipping and Delivery

Home Chef gives free delivery service for orders over $40 and a $10 shipping fee for orders less than $40. The provider delivers weekly from Tuesday through Friday. Customers can choose the day which is most convenient for them to receive the package. Delivery day options also vary on the customer’s state of residence.

Support Services

  • Telephone Support (Monday to Friday 9:00 a.m. to 6:00 p.m. CST, Saturday 10 a.m. to 2 p.m. CST)
  • Online support via e-mail form on their website

Final Thoughts on Home Chef

Home Chef offers simple subscription plans with fixed pricing which makes it easier for clients on budget who would like to subscribe in its service for the long term. It also provides a variety of meal options which works great for customers who have distinct meal preferences.

 

 

 

 


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56 Customer Comments & Reviews

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Claude A
6/15/2020
Ha! Any food provider so unconcerned about carcinogens induced in the heated foods they serve - place slow cooker food in a soft plastic liner to cook for hours???!!! - has RED FLAGS all over their lying faces! Then they fail to list each ingredient and condiment content, some obviously with synthetic origins, and known carcinogenic properties!


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Bill P
5/27/2020
I have been a home chef customer since 2017 The meals are great but lately the delivery service is not on time and my last delivery has not been delivered yet it should have been here yesterday the food is probably no good at this stage I have tried tracking the delivery on fedex but it does not have updating tracking it just says delivery pending even though it was out for delivery yesterday very disappointed


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Dave Z
12/14/2019
I have loved Home Chef meals for the past 2 years. Food is delicious. the problem is that for the past 2 weeks deliveries have been 2-3 days late. By the time food arrives 2-3 days after the promised and expected delivery date- ice packs have melted and meat and seafood are not at the safe temperature to consume. I have complained about these delays to the Home Chef customer support- no explanations. They did refund one of the late meals, but for the last meal they refunded only $40 for $285 order.


Merrie B
9/24/2019
I have had several shipments from Home Chef and there has been poor quality produce in every box. At first I thought maybe it was just that the shipping service had mishandled the package. But that turned out not to be the case. I have been sent cauliflower that had a strong odor and turning brown, bruised pablano peppers, damaged zucchini on two occasions, and wilted, browning green onions. It's really a shame because the other ingredients and recipes are of good quality. The first occasion that I received bad produce, I called customer service and received very generous credits to my account and was hoping that future shipments would be better. I started avoid ordering the... Read More


J L
8/12/2019
Received my first order from Home Chef last week. Prepared two of the three meals: Shrimp Fra Diavolo and Four Cheese Baked Ziti. Both were delicious and very generous portions. Love the instruction sheet which goes into a folder. Info is complete, including, nutrition info. I checked the products separately and they are spot on. Box was cold when it arrived. So far great. Also, for what you are getting they are reasonably priced.


Mahshid M
8/6/2019
Terrible customer service. I cancelled my order and they still send me ingredients. They send you bunch of ingredients in a box and the recipe. It is very unorganized. and not fresh. I do not recommend this company at all. Do not sign up and give them your credit number.


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Pamela G
6/10/2019
To date I have not received their products which I look forward to. My issue is there is no way to contact them EVER; no Chat Now; no Contact Us; Nothing. Since I am a new client I'm not thrilled that I can't get my specific question answered. FAQ's are ok; not specific enough.


Sheila D
6/4/2019
We love getting our Home Chef Meals. Easy to follow recipes and delicious food! We have gotten 32 meals to date and there were only 2 not to our taste liking. LOVE making these meals, I feel like a chef!


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Pat
6/2/2019
Joined Home Chef a few weeks ago. I should not have as we were in the process of selling our home but they made it seem easy to stop the membership and meals so did. We liked the meals but now we have sold this house and need to move. I had put the meals on pause last week cause we were too busy to cook so often. I tried to pause it for several months, but they only gave me the option of the end of this month. We have now sold this place and I need to cancel completely, but cannot. They won't let me access my account since it's on pause. I don't want it to start again the end of this month, so how do you cancel completely when you can't access your original signup?? Seems they are trying... Read More


steve n
2/10/2019
First time trying Home Chef. Ordered roasted garlic butter steak, Italian sausage and pepper risotto and salmon with dill crema. Meat package smelled off, like almost a spoiled smell. Salmon didn't taste fresh, very fishy and we had to use extra lemon to mask it. Green beans were semi-fresh, but some were slimy and we had to sort the bad ones out. Recipe was easy to follow and easy to prepare. Results are good, but I expected fresher food. Nervous about cooking the steaks because I think that's where the odd smell was coming from.



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Special Offer: $90 Off Through January 2021

  • Chef-designed, easy-to-follow recipes
  • Meals start at $6.99
  • Prepare home-cooked meals in less than 30 minutes
  • Weekly service with the flexibility to skip a week
  • Low-Calorie, Low Carb and Vegetarian meal options
  • Free shipping on orders over $40