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Factor Meal Delivery Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
31 Customer Comments & Reviews - see all comments
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Factor, formerly known as Factor 75, offers a science-based way to eat great tasting food that improves how your mind and body perform. The company is headquartered in Illinois and delivers to customers across the entire continental US. Customers can order organic, keto, paleo, and gluten-free options with locally-sourced ingredients that don’t sacrifice taste and variety. Factor has a Trustpilot score of 8.6.

Factor - Overview

Factor offers a variety of health-conscious meal delivery options including Ketogenic, Paleo, gluten-free, low-carb, and dairy-free. Customers can choose 4, 6, 8, 12, or 18 meals a week, mixing and matching between all of the above options that are contained in the current menu. The company does not freeze their dishes but ships them in state of the art, zero-oxygen packaging that inhibits the growth of microorganisms. These packages are recyclable, made of insulated crystallizable polyethylene terephthalate, and cooled in transit by gel packs so they stay fresh even when traveling long distances. Meals arrive Monday - Wednesday and need just to be heated in the microwave or oven. Factor offers options for breakfast, lunch, and dinner. 

Factor has a nutrition team of registered dietitians dedicated to personalizing a customer’s journey toward optimal health. 20-minute weekly consults are available (the first one is complimentary!), and each customer can purchase additional levels of nutrition coaching and DNA testing.

Types of Diets

KETOGENIC - Diet consists of low carb intake, medium protein level, and high levels of "high quality" fat. Theoretically this diet causes your liver to produce "ketones" which your body uses as fuel instead of glucose. These ketones use the high quality fat in the food as fuel and thusly can improve lipid levels. Some of the benefits can include increased endurance, better mental focus and cardiovascular health.

PALEO -  This diet attributes inflammation to starch, sugar, and modern processed food and thus attempts to replicate a diet more similar to what our ancestors ate on the barren and frozen ice-age tundra, but, of course, using modern, food safety standards of hygiene, cleanliness, and storage. This includes lean protein, healthy fats, lower-glycemic carbs, and organic vegetables and fruits. Benefits can include better sleep, gastrointestinal health, more energy, and less inflammation. 

GLUTEN-FREE - Diet eliminating any grain or processed items containing gluten, including wheat, barley, and rye. This type of diet is absolutely crucial to those afflicted with Celiac Disease. 

ORGANIC - Organic foods avoid the fertilizers, pesticides, additives, and growth regulators associated with modern agricultural techniques. This includes organic produce, free range poultry, pork, and meat, as well as wild caught fish not spawned in fish farms.  Benefits can include better taste and avoidance of certain chemicals and pesticides. 

Delivery and Subscription Model

Factor offers 5 different plan options. Customers do not need to be home to receive delivery as the boxes are insulated and will maintain freshness. In most cases the meals will be there when you return home from work. Boxes can also be sent to work at any commercial address. Plans work on a subscription model, and customers can pause delivery for up to two weeks in advance on the website. The cut off time for pausing delivery is midnight Wednesday Central Time the week prior to delivery. Customers' payment method will be charged on a weekly basis each Thursday prior to delivery indefinitely, until the service is canceled. 

Plans

4 MEALS/WEEK
6 MEALS/WEEK
8 MEALS/WEEK
12 MEALS/WEEK
18 MEALS/WEEK
$60 - $15 per meal $77 - $12.83 per meal $99 - $12.37 per meal $138 - $11.50 per meal $198 - $11 per meal

Factor - Conclusion

Factor is an excellent option for those looking to pursue a ketogenic, paleo, gluten-free, or organic lifestyle. These diets can carry many benefits, including increased energy and mental sharpness, as well as cardiovascular health and weight loss. Factor makes it easy to choose these kinds of dishes and offers an extremely flexible schedule of plans that can accommodate those who want partially commit, to those who want to eat their products for basically every meal. The company's subscription model is straightforward, customers are billed every Thursday for the next week's food until they cancel. All in all, a convenient and easy way to gain access to these kinds of specialized diets. 


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31 Customer Comments & Reviews

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chelsea041490
10/5/2023
So far so good! started this week and all 4 meals have been REALLY good. meal selection is super easy. food comes on time and COLD! Honestly worth every penny so far. saves me so much time and helps me stay on a strict diet. if i don't have something easy to make i often resort to junk food, so having these in the fridge has kept me on track. I'm excited to try my next meal.. they are hardy, filling, and delish. grateful for this service.


Lisa P
9/11/2023
I had successfully used Factor Meal delivery for weeks with success- loved the food, was able to access my account to select meals and all was good... until it wasn't. Out of nowhere I couldn't access my account. I called customer service 3 weeks in a row to report the technical issue and had to select meals through the cs rep. The third week I called to cancel service and was told my account was cancelled. It's been 3 weeks since then- haven't received any more boxes of food or had charges to my account, then out of nowhere I receive a box of food and was charged again. Customer service says my account is now cancelled by they won't refund the unauthorized charge. I'll have to process a... Read More


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Walt B
7/6/2023
Factor 75 is a terrible company. I ordered their batch of six meals and then after receipt of those, I canceled in a timely manner and precisely according to their prescribed cancellation method, so that they would not send me any more after this batch. But they simply ignored me and continued to send meals and charge my credit card. I notified them at least six times, but they ignored me for months, until they finally did cancel. I asked my credit card company to reverse the charges, and they contacted Factor 75 about this. But Factor would not reverse the charges. They also lied and said I had picked some meals. My credit card company said they could do nothing to help, since I... Read More


chcarroll2
6/20/2023
Suddenly received unsolicited email pitch for this, marked it as spam but a new mail comes every day. Somehow they get around Gmail's filters.


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Teresa R
6/10/2023
Terrible company. I signed up and started to pick out meals. In the mean time I found out I had to be out of town the following week so I never completed the order. Then I got an email saying my order would arrive next week....WHEN I NEVER COMPLETED THE ORDER! I just called customer service and cancelled my account. This is a terrible company to do business with ! Buyer beware!


Jeff C
5/15/2023
I would like to review the actual food but unfortunately I never recieved orders (2 weeks) and cancelled after about 10 phone calls and different answers as to why I never recieved either order. I was told they were shipped, they would be arriving later, they would arrive the next day and oh actually they would not arrive or were not shipped. I was willing to stay but they would not do anything more than just a refund. The problem is the biggest discounts are the first few weeks and they would only start me in week 3. Absolutely terrible and unreliable service in my opinion.


Taty A
4/17/2023
The meals taste fine, however if you have any limitations such as no peanuts or no pork, there are no option to specify on your profile. As a result, if you forget to make your weekly selections, you will get a bunch of pretty expensive meals that you cannot eat and have to throw it away. When I called the customer service and informed them I was leaving for these reasons, no attempt to keep me as a customer was made at all.


Michelle A
3/31/2023
To date, I have gone online and picked food items for delivery on four different occasions. I have never received a single delivery of food, although I have been billed for each one of those deliveries. I have contacted them twice, once by phone and once online. On each occasion, the rep has been apologetic, but unable to explain why I have not received my food deliveries. One explanation was "Oh, it got lost." Through whose fault? I have been told twice that I would receive a credit for the undelivered food. I have only received one reimbursement. In spite of all of this, I have already been billed by Factor for next week's delivery! Finally, have gone to my credit card company, who are... Read More


Hart L
3/21/2023
Sent wrong food and wouldn't refund it! They sent food that I was allergic to. Customer service was awful and food was all heavy cream. Dog food!


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Aita C
3/8/2023
Has Factor changed it's meal plan options? I have yet to come across the offer of 4 meals a week, which would be my choice to begin with. Having tried THREE OTHER food delivery services I am very hesitant about the quality and taste of ready microwavable meals - which after surgery was my preference. The OTHER services were all awful with similar chopped meat indistinguishable "stews." My guess was the size of the chopped meat is what allowed them to be microwaved. They were not appealing or tasty; got boring and ulimately I discontinued ordering them. I threw away the last two. I would have been happy to have the help for another month at least, but couldn't eat them... Read More



Our Partner

Save $90 off your first three weeks of FACTOR with code NEWTOFACTOR90

  • Fresh, never frozen, fully-prepared meals delivered to your door weekly
  • Heat it up, eat it up in 2 minutes
  • 18 meal options a week at 5 different meal delivery plans
  • Ketogenic, paleo, and gluten-free options
  • All ingredients are locally-sourced and non-GMO
  • Organic produce and grass-fed, free-range, and wild-caught protein
  • Eco-friendly packaging
  • No commitment — pause or cancel at any time