Tuft & Needle makes two mattresses, the Original T&N Mattress, which is 10" thick, and the Mint Mattress, at 12". The company does not specify the firmness level of the models. Both models feature proprietary foam layers with a blend of graphite and gel that allow the mattress to remain cooler during sleep while also providing bounce and support. Other layers provide additional support, cooling, and comfort. The main difference between the Original and the Mint is the extra support layer and the high-quality knitted cover for comfort and durability. All covers are made of polyester and micro polyamide, which is similar to cotton but dries faster. T&N uses CertiPUR-certified foams, and its flame-retardant sock is certified by OEKO-TEX. In addition to mattresses, T&N sells bedding and sleep furniture, including a luxurious bed frame made of repurposed walnut hardwood.

Tuft & Needle's prices are competitive when compared to competitors. A queen-sized Original costs $595, while the Mint model costs $995. The box foundation and simple metal frame are equally affordable, meaning that a consumer could purchase their entire bed for under $1,000. Similar mattresses sold by online companies often cost $900 or more. Customers who are not satisfied with the product can receive a full refund if they return the product within the 100 nights. "Returning" the product involves donating it to a local charity or non-profit so the mattress can have a second life elsewhere. T&N also offers financing options through Affirm.

Tuft & Needle offers a 10-year limited warranty and a 100-night home trial with every purchase. The warranty is standard for the industry, covering manufacturing defects in the mattress or cover, while the home trial lets consumers try the products at home for 100 nights and receive a full refund if they are not satisfied with the purchase. Tuft & Needle products are shipped for free within the 48 contiguous states. Mattresses are vacuumed and shipped in a box. Orders to Hawaii and Alaska have an additional cost, as does same-day shipping.

Tuft & Needle is rated A+ by the Better Business Bureau, though no customer reviews are posted on the company's profile. To see what other customers think of T&N's products, they may go to the reviews section of its website. The company shows all reviews, whether negative or positive, unlike other companies that filter out unfavorable reviews. It sends each customer a survey and publishes the unedited feedback on the site. T&N has received excellent customer ratings on Amazon, Google Reviews, and its website. The company is listed on Trustpilot.com but has zero reviews.