Saatva mattresses feature five levels of comfort, starting with a solid innerspring support core then a layer of wrapped coils, which conform to the sleeper's body. Mattresses are designed to provide extra support where people's lower back makes contact; this results in a reduction of stress and pressure on the lumbar spine. A layer of memory foam and an organic cotton pillow top cover provide additional cushioning and support. A foam perimeter wraps around the entire mattress to avoid sagging. Saatva mattresses are made with organic cotton, recycled steel coils, and eco-friendly memory foam certified by CertiPUR-US.

Saatva offers three firmness levels: Plush Soft, Luxury Firm (their most popular model), and Firm. Mattresses are available at two heights, the standard 14.5" and the slim 11.5", which is also compatible with Saatva's own adjustable base. This base is sold separately and features a remote control that adjusts the bed's position, under-bed illumination, and the three-speed massage feature.

When purchasing a mattress from Saatva, consumers can also select from 4.75" and 8.75" foundations and an adjustable bed frame to build the entire bed. Queen and King-sized mattresses are sold as split mattresses, and the foundations are sold split as well. Additionally, Saatva mattresses are only made once your order is submitted, which means your new mattress is genuinely new.

The cost of Saatva mattresses is up to par with the industry, with Queen-sized mattresses costing $1,499 and Twin mattresses priced at $849. King mattresses are priced at $1,899. Customers who test the mattress for the 120-night home trial can receive a full refund if they are not satisfied with the product minus the $99 shipping fee. However, customers must note that the adjustable base is non-returnable. Saatva also provides financing options through Klarna, which offers 0.00% APR for the first six months. Finally, the company offers free white glove delivery, which includes full installation and removal of the old mattress and foundation.

Since in-store trials don't allow customers to evaluate a mattress accurately, Saatva doesn’t display its products in showrooms, preferring to sell them solely online. For that reason, the company provides a 120-day home trial, with a full refund of the purchase price—less the original delivery fee—if the mattress is not to the customer's satisfaction. Saatva also doesn’t charge penalty, pick-up, or restocking fees. Its 15-year warranty is quite comprehensive, as the company replaces mattresses at no cost if it's found to have defects or structural issues within the first two years of ownership. If the defect is detected between years 3-15, The Saatva Company will completely repair and re-cover only charging the transportation costs of $99 each way. However, the warranty will be voided if the mattress is used with an improper frame or if the bedding is damaged.

Saatva is accredited and rated A+ by the Better Business Bureau. It has two positive and two negative reviews, but the latter are not related to its service at all, so the negative reviews can safely be disregarded. On Trustpilot, the company has an impressive 9.6 out of 10 rating, with customers praising everything from the quality of the mattress to the ease of the warranty claims process and the friendly customer service.