Metta® Bed offers a wide variety of standard or customized mattress sizes available in three comfort levels: plush, medium, or firm. Its' natural latex is springy and responsive, while offering a cool sleeping experience. Each mattress is made from two layers of natural latex with different comfort levels, so customers can customize their firmness level as needed. All Metta® Bed mattresses are hand-made from fully organic raw materials, in compliance with the Global Organic Textile Standard. All products are also GREENGUARD Gold certified, indicating it meets UL's highest standards for low emissions, VOCs (volatile organic compounds), and pollutants. Finally, the products can even qualify for LEED credits and are certified safe for use in schools and for children. The company also offers bedding accessories including certified organic pillows, comforters, and sheets.

The company offers free shipping and provides a full refund on unopened bedding packages received within 30 days of purchase. It offers financing options, including 0% APR financing to qualified customers through its financing partner, Bread.

Consumers can purchase Metta® Bed mattresses and products online or at select mattress stores across the United States. The company offers a 120-night comfort level exchange program as well as a pro-rated 20-year warranty. Consumers can reach customer support via email, live chat, or by phone. White glove delivery is available for a fee.

Metta® Beds doesn't have its own entry on the Better Business Bureau, but a survey of consumer reviews across various social media platforms seem to indicate a high degree of customer satisfaction. Metta® Bed mattresses are best suited for people who enjoy the possibility of customizing their firmness level and want the feel of a thinner profiled mattress, without sacrificing comfort.