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Cocoon Mattress Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
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Cocoon by Sealy is a North Carolina-based mattress design and manufacturing company that produces premium memory foam mattresses in firm or soft choice options. Cocoon mattresses range from twin to California king sizes and are shipped and door delivered for free. Mattresses are backed by a 10-year warranty and are Certi-PUR safety certified.
 
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How is Cocoon rated?

Breakdown

4.5/5
Product Specs
4.8/5
Pricing and Policies
4.3/5
Service Features
4.0/5
Company Reputation

Overall Rating: 4.5 / 5 (Excellent)

Cocoon by Sealy is a division of Tempur-Sealy International, the world's largest and well-known bedding provider. Cocoon provides mattresses in a box that are shipped and delivered to the customer's door. The mattresses regain original shape and size once they are removed from the box. The company's mattresses are made of multiple layers of memory foam with top cover of poly fiber, all of which are certified safe by Certi-PUR. Cocoon by Sealy mattresses are available in various sizes, ranging from twin to California King, in soft or firm. Customers receive a 100-night trial and all mattresses have 10-year warranties. Shipping is free of charge and customer service is available seven days a week. The company received an excellent rating from the Better Business Bureau and had great reviews on its social media platforms. There were few online complaints, mostly regarding warranty concerns of the parent company, Tempur-Sealy, not Cocoon by Sealy's products directly. The company's mattresses can be easily ordered online via its website and customers can expect delivery within 2-3 business days. Compared to other mattress companies, Cocoon by Sealy's prices are average and reasonable for each available size. They have what's called a Chillbundle which is $100 off for 2 DreamFit Pillows + 1 DreamFit Sheet Set.

Cocoon Product Features

Product Specs - 4.5 / 5

Cocoon by Sealy's mattresses are made of premium memory foam with soft layers and a stretch-knit fabric cover. The mattress fabric cover has cooling technology that absorbs heat, creating a cooling sensation on the mattress when customers touch the surface.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Memory Foam
Upholstery Layer Materials
Polyester
Foam Mattress Materials
Memory Foam
Firmness Levels
Customers can choose between soft or firm mattresses.
Cooling Layer
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
Additional Products
Pillows
Foundations

Cocoon Pricing

Pricing and Policies - 4.8 / 5

Cocoon by Sealy mattresses are offered in two versions: the Classic for $799 and the Chill for $930. Foundations are also available for $299. Data collected reflects the price of the company's queen mattresses only. Mattress and foundation prices vary depending on the version and style. Styles range from twin size to California King size.
Price
$930.00
Price
Prices vary ranging from twin size to California king size
Base Price
$299.00
Financing Details
Cocoon by Sealy offers financing options for its mattresses using the Cocoon by Sealy credit card. Financing is available on a 12-month lease with 0% APR if paid within the 12 month time frame.
Refund Policy Details
Cocoon by Sealy permits a full refund within its 100-night trial period. No other refund is specified within its policy, but rather a replacement for products under its warranty coverage. All information, including warranty limits and terms, can be found on the company's warranty page.

Service Features - 4.3 / 5

Cocoon by Sealy offers customer support seven days a week via phone, email, and live chat. Customers can easily order mattresses online and expect a 48-hour processing, 2-3 day shipping, and and door-front delivery of the purchased mattress.

Cocoon Service Features

Customer Support
Phone
Email
Live Chat
Website Features
FAQs
Mattresses Made in USA
Warranty
10 years
Warranty Details
Cocoon by Sealy mattresses are covered by a 10-year full replacement, limited warranty. Warranty coverage includes defective mattresses, deterioration, and physical flaws despite normal usage and care. Warranty does not cover normal softness increase, comfort preference, physical damaged caused by improper care, mattresses resold by buyers, and mattresses used by individuals who aren't the initial owners.
Home Trial
100 nights
Home Trial Details
Customers have a 100-night risk free trial to test out the bed. If the customer is unsatisfied, Cocoon by Sealy will give a full refund, pick up the mattress and donate it to charity.

Cocoon Company Reputation

Company Reputation - 4 / 5

Cocoon by Sealy is a subsidiary of Tempur Sealy International Inc. The parent company has an A+ rating from the Better Business Bureau and has responded to a significant amount of customer complaints. While majority of customer complaints are regarding service and warranty issues, none of the complaints are specified for Cocoon by Sealy mattresses. The majority are regarding Tempur-Pedic or non-specified mattresses owned by the parent company.
BBB Rating
A+
Number of Positive BBB Reviews
1
Number of Negative BBB Reviews
7
Date Collected
2018-10-24
Year Founded
1992

Company Profile

Full Name
Cocoon Mattress
Company Website
https://www.cocoonbysealy.com/
Headquarters
239 Sealy Drive, Trinity, NC, 27370

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Our Partner

SALE: 35% off + Free Pillows and Sheets

  • "Sizes: Twin, Twin XL, Full, Queen, King, and Cal king
  • Firmness: 6.7 (Medium firm)
  • Material: Memory Foam, Polyfoam
  • Trial Period: 100-night trial
  • Delivery: Free White Glove Delivery, Installation, Mattress Removal
  • Warranty: 10-year limited warranty
  • Accessories: Pillows and Sheets Bundle

 

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