ConsumersAdvocate.org Rating: 9 / 10 (Excellent)
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MassMutual is a mutual life insurance company founded in 1852 in Springfield, Massachusetts. The company provides insurance, retirement, and investment products including life, disability, and long-term care insurance as well as annuities and 401k plans. MassMutual currently has over $560 billion in life insurance protection in force, and employs over 9,500 experienced advisors.
How is MassMutual rated?
Claims & Benefits
Policies & Coverage
Overall Rating: 9 / 10 (Excellent)
As a leading national insurance carrier, MassMutual offers a full suite of reliable insurance products including basic and comprehensive long-term care policies marketed under the company’s SignatureCare brand. Although they do not offer a broad range of optional plan riders, both policies are competitively priced and fairly customizable, featuring built-in benefits like joint discounts and optional care coordination, as well as several elimination period options and benefit amounts. The best part about MassMutual’s long-term care insurance coverages, however, is that they are backed by the company’s outstanding financial strength and long-term stability, which makes them one of our top recommendations for consumers looking for a dependable product whose value is likely to appreciate over time.
Policies & Coverage
Policies & Coverage - 8 / 10
MassMutual's SignatureCare long-term care insurance is a cost-effective policy with straightforward benefits that allows policyholders to choose between a basic services plan or a comprehensive plan that includes home care, facility services, and community based services, with coverage that pays for 100% of actual expenses up to the daily benefit amount selected. The comprehensive option also reimburses policyholders for training provided to an informal caregiver up to a lifetime maximum of five times the daily benefit selected. They also cover the expense of purchasing an Emergency Response System, for up to $50 per month. Both SignatureCare plans feature built-in benefits such as a joint discount for spouses under the same plan, bed reservation, optional personal care advisor, and optional care coordination. Benefits, discounts, and optional plan riders may vary by state.
Individual / Standard
Hybrid Life and Long Term Care
|Types of Covered Care||
Assisted Living / Adult Day Care
Medical Help Systems
|Available Policy Riders||
Return of Premium
Waiver of Premium
Partner / Household
*Compound Inflation Option – Increases your Daily Benefit by 5% per year on a compound basis for the life of the policy, even while you are receiving benefits. Your premiums will remain the same as your Daily Benefit Amount increases. *Simple Inflation Option – Increases your Daily Benefit by 5% of the original daily benefit for the life of the policy, even while you are receiving benefits. Your premiums will remain the same as your Daily Benefit Amount increases.
Claims & Benefits
Claims & Benefits - 9 / 10
Policyholders qualify for benefits under MassMutual's SignatureCare plan if a licensed health care practitioner certifies they are unable to perform at least 2 out of 6 activities of daily living or have severe cognitive impairment. As for elimination periods and benefit amounts, SignatureCare offers a choice of 0, 30, 90 or 180 days and policy values determined by the desired daily benefit amount and duration. The policy also features a pool of benefits approach that affords greater customization by allowing covered individuals to save the unused portion of their daily benefit for future services, essentially extending the plan past the coverage period originally selected. Hence, those who opt for a lifetime benefit period will have access to an unlimited pool of benefits.
|Unlimited Lifetime Benefit Period?||
0, 30, 90 or 180
Activities of Daily Living Limitations
Alzheimer's or Cognitive Impairment
Financial Strength & Ratings
Financial Strength - 10 / 10
MassMutual holds superior financial strength ratings with all major U.S. credit rating agencies including Moody's, Standard & Poor's, and Fitch. A.M. Best has also awarded them the highest possible financial strength rating, A++, and a stable long-term issuer credit rating of aa+. Further cementing the company's position as an industry leader are their consolidated statutory financial results, which reveal 2016 was MassMutual's 11th consecutive year of record growth where total life insurance sales reached $709 million, up 28% over 2015.
Massachusetts Mutual Life Insurance Company
|Moody's Financial Rating||
|AM Best Financial Rating||
|Standard & Poor's Financial Rating||
*The above information reflects the financial strength of the underwriter of the MassMutual long term care insurance policies: Massachusetts Mutual Life Insurance Company.
Reputation - 9 / 10
MassMutual is not accredited by the Better Business Bureau, but holds an A rating with the organization, based on a single negative customer review and minimal complaints for a company of its size and scale. Since they're entirely owned by their policyholders, mutual insurance companies tend to be the best option in the market for people looking to be insured by a company that is ethical, transparent, and responds directly to its clients.
Contact & Additional Information
1295 State St, Springfield, MA, 01111