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Founded in 2002 and based in Massachusetts, LiveChat, Inc. offers dedicated e-commerce and customer care solutions that allows visitors to live chat with customer support. The company has generally positive online feedback and is rated A+ with the BBB.
- 14-day free trial
- Provides chat on desktop and mobile websites
- Reports number of conversations, origination, duration, response times, and staffing prediction
- BotEngine product allows businesses to create bots
- Simple interface to easily customize the look and feel of the chat window
- Pricing starts at $16/agent/month when billed annually