LiveChat Software Review
ConsumersAdvocate.org Rating: 9 / 10 (Excellent)
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How is LiveChat, Inc. rated?
Overall Rating: 9 / 10 (Excellent)
LiveChat, Inc. Chat/Messaging Channels
Chat/Messaging Channels - 9 / 10
|Digital Channels Available|
LiveChat, Inc. AI and Bot Capabilities
AI and Bot Capabilities - 9 / 10
|Simple AI Features|
|Advanced AI Features|
Automate Business Practices
LiveChat, Inc. Reporting
Reporting - 9 / 10
- Number of Conversations
- Conversation Lengths
- Agent Performance Details
- Customer Satisfaction with Interaction
- Conversion Rates
- Average Order Value
LiveChat, Inc. Security
Security - 9 / 10
256bit SSL Protocol
Credit Card Masking
Data Protection Directive
LiveChat, Inc. Pricing
Pricing - 9 / 10
- Provides chat on desktop and mobile websites
- Reports number of conversations, origination, duration, response times, and staffing prediction
- BotEngine product allows businesses to create bots
- Simple interface to easily customize the look and feel of the chat window
- Pricing starts at $16/agent/month when billed annually