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HubSpot Live Chat Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
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Founded in 2005, HubSpot is headquartered in Cambridge, Massachusetts and has offices worldwide. The company offers integrated internet-based marketing products, including a live chat application, as part of its CRM software.
 
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How is HubSpot rated?

Breakdown

4.5/5
Cost
4.5/5
Features
4.5/5
Support

Overall Rating: 4.5 / 5 (Excellent)

When used in conjunction with HubSpot's free CRM software, HubSpot's live chat application becomes a powerful marketing tool. The live chat feature displays all contact information, enabling better and quicker understanding of a customer's needs. The service works on a variety of platforms, including WhatsApp, and generates a transcript of the interaction. What's more, the breadth and sophistication of this live chat app put it at or near the top of the list for any company seeking better ways to engage its customers.

HubSpot Chat/Messaging Channels

Cost - 4.5 / 5

HubSpot's live chat application integrates with applications such as ManyChat, Drift, Intercom, Pure Chat, SnapEngage, LiveChat, Olark, WhatHub, Dossier, Salesmsg, SMSZap, HubChat, LiveHelpNow, and BirdEye. On the consumer-facing side, it works with WhatsApp and Slack.
Platforms
Desktop
Digital Channels Available
WhatsApp

HubSpot AI and Bot Capabilities

Features - 4.5 / 5

Live chat from HubSpot works with HubSpot's AI-driven chatbots, which know when to hand off a conversation to a live human.
Chatbot Enabled
Yes
Simple AI Features
Answer FAQs
Customer Routing
After HoursResponse
Advanced AI Features
Organize Conversations
Rich Messages
Conversation Archives

HubSpot Reporting

Support - 4.5 / 5

HubSpot excels at putting all contact data in one place so that employees can see all aspects of client interactions at a glance. In addition to this real-time functionality, it also generates a full suite of traditional and configurable contact reports.

Reporting Features

  • Number of Conversations
  • Conversation Lengths
  • Agent Performance Details
  • Customer Satisfaction with Interaction
  • First Contact Resolution

Data Reporting

  • Conversion Rates
  • Average Order Value
  • Volume
  • Campaign Exposure

HubSpot Security

Security - 4.5 / 5

HubSpot doesn't publish anything specifically about the security features of its live chat application.

HubSpot Pricing

Pricing - 4.5 / 5

HubSpot has a freemium pricing model. It makes a significant amount of its products available for free--including its CRM and its live chat application. To upgrade to additional capabilities, Hubspot charges $50+ per user, per month. The company also charges for HubSpot Sales and HubSpot Marketing and for the mandatory onboarding that such applications entail.

Company Profile

Full Name
HubSpot Live Chat
Company Website
https://www.hubspot.com
Headquarters
25 First Street, 2nd Floor, Cambridge, MA

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Top Rated
Our Partner
  • Live chat for free with the HubSpot CRM
  • No integrations required
  • Works with Hubspot chatbots for seamless handoffs
  • Synchs conversations with a contact record
  • Conversations are recorded and transcribed
  • Works on WhatsApp
  • Provides immediate assistance to shoppers when questions arise
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