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Heyday Live Chat Software Review

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Heyday is a Canadian company that specializes in AI chatbots and live chat integration. The company was named among the Top 10 Global Conversational Marketing Providers by Opus Research.
 
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How is Heyday rated?

Breakdown

Overall Rating: 0 / 5 (N/A)

Heyday offers a live chat option that is integrated with their AI chatbot. The company's rationale for this pairing is that while chatbots can handle many kinds of customer interactions, a certain percentage of those will escalate and require human attention. Heyday provides live chat on a variety of platforms. Every customer conversation is logged in a unified chat transcript that can be leveraged for data collection, AI training and agent effectiveness analysis. The system's chatbot/human handoff, its agent metrics, and its integration with the major e-commerce platforms make it a strong contender in the field.

Heyday Chat/Messaging Channels

Cost - 0 / 5

Although Heyday is available on every chat platform, market demands have caused them to historically focus on Facebook Messenger as its primary messaging platform channel. As such, its channel functionality is on par with most of its competitors.
Platforms
Desktop
Mobile
Digital Channels Available
Facebook Messenger
SMS
Google Rich Communication Service (RCS)

Heyday AI and Bot Capabilities

Features - 0 / 5

Heyday excels in making the handoff from chatbot communication to live human chat. Its AI chatbot learns when to make the handoff with each interaction, resulting in a seamless transition. All data from both chatbot and human chat interactions is presented together, enabling the customer to improve agent metrics and monitor its chatbot performance.
Chatbot Enabled
Yes
Simple AI Features
Answer FAQs
Customer Routing
After HoursResponse
Advanced AI Features
Automate Business Practices
Organize Conversations
Interaction Mapping
Conversation Archives
API

Heyday Reporting

Support - 0 / 5

As is typical in this industry, data collected in live chat is presented on an analytics page.
Customizable Reports
Yes

Reporting Features

  • Number of Conversations
  • Conversation Lengths
  • Agent Performance Details
  • Customer Satisfaction with Interaction
  • First Contact Resolution

Data Reporting

  • Conversion Rates
  • Average Order Value
  • Volume
  • Campaign Exposure

Heyday Security

Security - 0 / 5

Heyday offers enterprise-grade security features. The chat system is based in the cloud, but transaction processing is done by one of the established e-commerce platforms.

Heyday Pricing

Pricing - 0 / 5

Heyday has an interesting and business-friendly approach to pricing. A customer interaction that begins with a chatbot and ends with a live chat is treated as one billable event. The company may also charge a set-up fee on new accounts, depending on the length of the contract. Since each business has a unique set of live chat needs, pricing is contracted for on an individual basis.
Pricing Model
Usage-Based
Plan Cost
Pricing is calculated on a per usage/conversation model and is not dependent on whether there is a handoff from the chatbot to a live human.

Company Profile

Full Name
Heyday Live Chat Software

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Top Rated
Our Partner
  • Functions across SMS, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line, customers' websites and mobile apps
  • Advanced analytics to benchmark, monitor, and optimize critical KPIs in real time.
  • Intuitive point and click interface speeds development of AI-powered bots
  • AI-engine features advanced natural language understanding
  • Unique expertise based on 20 years bot development and optimization experience
  • 18,000 businesses served to date
  • Innovative NLU engine detects consumer intent, identifies conversations to automate, and helps inform business decisions.
  • Cloud-based workspace to manage agents, bots, and conversations via desktop, iOS, and Android devices.
  • Integrates with customers' CRMs, data and inventory management, scheduling, and other key systems

 

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