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15 Customer Reviews - see all comments
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Founded in 1985, Massey Services is a Florida-based, family-owned company specializing in pest prevention, termite protection, landscape and irrigation services for residential and commercial customers. Employing over 2,000 team members, the company and its subsidiaries manage service centers in Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, and Oklahoma.
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Latest Massey Reviews
I’ve been with Massey almost 2 years and just recently called to cancel. They service my mom’s property for lawn, irrigation, and pest. I had to call 4x as my mom kept stating she was having issues with her sprinkler system. I told them she needed to speak to someone and I kept getting invoices that someone came out, but no one spoke to her and the issue continued. I finally had enough my mom kept waiting at home and no one ever came out. When I called to cancel I was expecting that they would ask how they could make it right, but after I said we were canceling due to service issues the operator said ok I’ll process the cancellation…. Ok thank you! Just horrible!
Poor lawn care services. People involved are not commited or responsible for the service they provide.
Please dont enrol on their services and waste money.
My lawn is in such bad shape now.
We have been using Massey for the past several years and have been very happy with all the services they provide for us. (We also use their mosquito control services) Their representatives are always professional and friendly. Any time we have had a problem in between service times they always come very quickly and always take care of the problem. they offer the best pest control we have ever had.
I live in the Villages and pay to have Massey cut my lawn every Friday. Despite paying my bills the lawn does not get cut. In April my lawn was cut twice. In May, despite repeated phone calls, my lawn has only been cut once. Once in the first 27 days. Seriously? I receive promises and assurances and my grass keeps growing. Is this the service Massey gives? I would be ashamed.
Massey Services came to my home to provide only half services for lawn contract. My plan included my whole yard. New Service tech (not the same service tech from the beginning of my contract, which know the gate stays unlocked) ONLY sprayed my front yard. Contacted the company soon as a watched the cameras. I made them aware of what the issue was. They send a service tech out a few weeks later, which done the same thing, ONLY servicing my front lawn and not my back. If I'm paying full price I expect full service. If I'm only getting have service, I made them aware I will pay half price. I canceled my contract due to not getting the service I signed up for. Now they send me to... Read More
I could write almost the exact same comment as Melissa.Ivin did on
1/12/2021. Although I called to cancel my 8-2020 to 8-2021 contract months in advance (I moved in 12-2020), they are stating they never received a cancellation. They are now adding that it has to be in writing, even though my contract had ended before their supposed work was done in 10/2021. What a scam!!
I had Massey for 4 years and had no major issues. However, I sold my home and called them to let them know I didn't want to continue with their services because I no longer would be at the house. Unfortunately, they "can't find a record of my call to cancel" and continued to charge me for my services at a house I no longer own. They are now threatening to take me to a collection agency to pay for a service I cancelled. I have now called multiple times to try and handle this reasonably, and I will not respect a business that treats customers this way. These people are scammers and have horrendous customer service. Avoid at all costs!
I called customer service and spoke with Tosh about using Massey Lawn Care Services when I move there. I couldn’t have been more pleased with regard to her courteous demeanor, her patience as well as her overall product knowledge. All customer service should emulate the 5-Star service I received. I am truly grateful and look forward to utilizing the many lawn services that this company offers. A buddy who also lives in Florida has used their service now for the past 2 years and could not be any happier.
I have no idea how they got 4 stars on here, but they are worth not even free!!!! I hired them along with pest, and termite services and truly an absolute joke. To keep it brief, after 6 months of fighting with them to get done what they said they would do they finally refunded my money last year and said rest assured we will correct our problem we created. My grass looks horrible, I mean so horrible I have had other lawn services come and give me a quote at my door as they noticed how beautiful my plants are and asked, "what is the deal with your grass?" I proudly leave up my massey sign on the yard so my neighbors know to not ever use them. I have not been paying for their "services"... Read More
If I could give lower than 1 star I would. They over promise and under deliver. The salesman promised that the tech would be out to put the first lawn application on within 5 days. It never happened. We gave them an additional 3 business days and it still never happened. In the mean time they had taken the automatic payment out of my checking account. The lack of follow through on their commitments led me to cancel the service immediately. That was almost a month ago with now 5 follow up phone calls to get my money returned. My wife and I keep getting told "it wasn't me" and "I'll have someone call you back." I don't care who does it and I don't want to talk to anyone with the Massey... Read More
Poor lawn and client service as well. I must have the best and healthiest weeds in all of Florida and I paid them for it. I have been calling since October 2019 to talk to a manager and get our problem sorted out but no one has reached out. A field person came in October and begged for a 2 month opportunity to fix the problem, to which we agreed, but they never came back at all. Been calling them since to no avail at all. Today, 4 months after, I had to call again and not sure the manager is calling back. I guess Mr and Mrs. Massey are just too busy enjoying life. Very very poor service all around. Rating is 0.
I just received a bill for an irrigation service I cancelled on July 3rd with an Area Manager named Terry. It took several missed appointments to have someone show up. Terry had finally showed up to my residence in reference to numerous lawn issues with dying grass, weeds and ruts where irrigation pipe was installed as new zones when Massey changed my entire irrigation system over to MPR heads. I paid nearly $2k in irrigation, sod and lawn care treatments in one year to have nothing more than dry areas, weeds and uneven ground cover. Massey has been servicing my residence for a little over 4 years and have had nothing but headaches every time someone comes out to inspect my complaints.... Read More
I would never recommend Massey-period. They have a great 'bait and switch program'. The sales person who wrote my contract sold me something that did not work from the get-go. When I had the general manager come out to inspect the problem he insisted that the package sold to me would not work in any possible way- much more would needed to be done- at a cost quadrupling the price. I had paid a year in advance. I had one visit to kill existing weeds on bare ground which was not effective by 90%. Massey's refund policy is 30 days. It is well over that time period and "it is being processed". I constantly get no return call from local office.
They killed our lawn, don't return phone calls and we paid up front. I had to go purchase something to put on all the ant hills myself. Our yard is full of moles and now we have armadillo. We paid up front for a year and they are not making anything right. They keep saying a supervisor is going to phone, but never hear back from one. Meanwhile my lawn is being destroyed by moles and armadillo. Contacted a trapper who wants to charge me 550$ to try and get armadillo, but also told me that i should l not have the problem if my lawn service people were doing their job correctly. I would not recommend them to anyone.
My yard was in good condition except for a spot in the front yard and in the back yard. I had another company and had trouble communicating with them. I turned to Massey. My once beautiful back yard is now full of brown areas. The front yard brown area remains. I was told that a "spectacular" product called Command would fill in the brown areas and grass would grow in all bare areas. Selling me this product ($1,200+) was less expensive than sod. This product, even went applied twice did NOTHING. My yard has never looked this bad! They now tell me chinch bugs. Well, they were the company treating my lawn for insects. Massey has come back to treat but I had to call and make... Read More