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Willing Last Will & Testament Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
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Willing is an online estate planning service that allows consumers to prepare last will and testaments, living wills, revocable living trusts, powers of attorney, and home transfer deeds. The document preparation is done entirely online through their easy-to-use platform, which includes the ability to make unlimited changes to the documents for up to one year.
 
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How is Willing rated?

Breakdown

4.3/5
Pricing
4.0/5
Services
4.0/5
Customer Experience

Overall Rating: 4.1 / 5 (Excellent)

Willing provides consumers a fast and simple alternative to creating a last will & testament by offering legal document preparation services online. Clients are able to determine what should happen with their estate, property, medical care, remains, and the guardianship of their children. They may also prepare living wills, living trusts, and home transfer deeds. Unfortunately, Willing's website lacks sufficient information on the cost of these services and what they include. Consumers are encouraged to do their due diligence before purchasing these products and find out exactly what they will receive.

Willing Service

Pricing - 4.3 / 5

Willing offers an attractive and easy-to-use platform to create estate planning documents. It's leading product and the one easiest to create is the last will, yet the company also offers living wills, revocable living trusts, powers of attorney, and home transfer deeds. It appears these additional documents are only accessible once the customer pays $69 for a will, and unfortunately, the details of these other documents are not clearly provided on the website. Also, the company insinuates that customers can electronically sign the documents and make them legally binding. However, all states require physical signatures of last will and testaments, so customers would likely be required to print out the document and sign it in front of witnesses or a notary. The company also claims a state-of-the-art technology reviews the documents and makes sure "everything gets done right," but it's unclear what this means.
Customer Base
Personal
Estate Planning
Last Will & Testament
Living Will
Living Trust
Healthcare Power of Attorney
Financial Power of Attorney
Guardianship of Children
Terms of Service
Willing is not a law firm and does not provide any legal advice. The company offers self-help, “fill in the blank” forms. These services are not substitutes for the advice of an attorney and customers are advised to consult a licensed attorney in their area for serious legal matters. Willing also states the law changes rapidly and is different from jurisdiction to jurisdiction, meaning it may be subject to interpretation by different courts. The company does not review the document materials or any information input by the customer for accuracy or legal sufficiency, draw legal conclusions, provide legal advice or apply the law to the facts of the customer's particular situation.
Additional Services
Real Estate
Data Privacy
Willing states it takes reasonable steps to maintain the safety of consumer information. For example, sensitive personal information is transmitted via Secure Socket Layer (SSL) technology, and access to customer account information requires a username and password. The company's service is built on top of Amazon Web Services (AWS). Amazon maintains ISO 27001 and SAS70 Type II certification for the AWS infrastructure, and has years of experience managing and securing large-scale data centers.

Willing Pricing

Services - 4 / 5

Creating a last will and testament through Willing has a cost of $69. Other services offered by the company may have an additional cost, such as the home transfer deed, but the company is not explicit about the cost of its full range of products. Once the consumer makes a payment, they are able to make revisions to the documents for up to 1 year at no additional cost.
Estate Planning Cost
$69.00
Revision & Editing Cost
$0.00
Free Templates

Willing Company Reputation

Customer Experience - 4 / 5

Willing and its parent company Bequest, Inc. are rated A- by the Better Business Bureau. As of the date of this review, one positive customer review and four complaints had been posted on the company's profile. The review spoke highly of the ease and convenience of the service, while the one visible complaint involved an issue with billing. The company does not have a presence on Trustpilot and reviews on other sites are hard to come by. However, it does not appear that significant issues with the company have been raised by its customers.
BBB Rating
A-
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
0
Date Collected
2018-05-23

Company Profile

Full Name
Willing Last Will & Testament
Company Website
https://willing.com/
Headquarters
8724 Sunset Drive, Unit 169, Miami, FL, 33173

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Top Rated
Our Partner
  • Online service created by lawyers 
  • 30-day refund policy
  • Experienced staff available for instant chat Sunday through Friday
  • Plans for wills, trusts and guardianships
  • Prices range from $39 to $499
  • Free printing and shipping
  • Customized service through a 10-minutes process
  • Frequently asked questions available online
  • State-specific and legally valid estate planning
  • Attorney consultations available for an additional fee
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