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LegalZoom Last Will & Testament Review


ConsumersAdvocate.org Rating: 9 / 5 ()
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Established in 1999, LegalZoom provides legal services online through its nationwide network of attorneys and legal professionals. Among its services are estate planning, which includes the preparation of last will and testaments, living trusts, and powers of attorney, business formation, and intellectual property protection.
 
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How Do We Rate LegalZoom?

Breakdown

4.8/5
Pricing
4.3/5
Services
4.3/5
Customer Experience

Our Overall Rating: 4.5 / 5 (Excellent)

LegalZoom provides customers with an easy and fast alternative for creating a last will and testament online. The basic package allows customers to craft a personalized will tailored for their state with a professional revision for only $69. Other packages give the option of a legal advice subscription and of including powers of attorney and living wills in a complete Estate Plan. Depending on the consumer's state, notarizing the will may not be necessary, but LegalZoom's document revision may justify the price tag. Though the company has less than stellar reviews, it appears as if the complaints revolve around their legal advice membership, so customers who use their document preparation service may find they do not apply.

LegalZoom Service

Pricing - 4.8 / 5

LegalZoom offers an entire suite of legal products, including the preparation of legal documents like prenuptial agreements and estate planning documents. The latter includes last will and testaments, which guides customers through an online wizard that gathers information on themselves, their assets and their family members and creates a customized will tailored to fit your state's requirements. This includes the Peace of Mind Review™ so your document is reviewed to make sure all required information is included and that it is spelled correctly. Once the will is completed, customers may print their own copy or have one mailed to them. Many states do not require its citizens to notarize their wills to legally execute it, only a witnessed signature. However, wills are accompanied by the relevant instructions to make it valid.
Customer Base
Business
Personal
Estate Planning
Last Will & Testament
Revision & Editing
Additional Services
Legal Advice
Marriage & Divorce
Real Estate
Financial
Immigration & Work
Accident & Injury

LegalZoom Pricing

Services - 4.3 / 5

LegalZoom offers three packages for their Last Will product. The Basic package has a cost of $69 and includes a personalized will and a digital download of the will. Free revisions are available for the digital download for up to 30 days. After this period, a revision will cost $29.95. The second plan is the Comprehensive package, which includes everything the Basic has, plus a 30-day membership trial for the Legal Advantage Plus Personal Legal Plan. This membership includes 30-minute phone consults with attorneys, an attorney review of any LegalZoom documents, free revision of the documents, a discount on future purchases, and a free Estate Planning app. Finally, a $149 bundle is available, which includes everything mentioned above, plus a financial power of attorney document, a living will (which includes a healthcare power of attorney) and free revisions for 1 year on both digital and printed versions. For an additional cost, consumers can add same-day processing for $20 and professional printing of the document for $9.95. Revisions outside of the membership period have a cost of $29.95.
Estate Planning Cost
$69.00
Revision & Editing Cost
$29.95
Free Templates
Free Trial
Free Trial Details
Telephone consultations with a participating firm, during normal business hours, of up to one half (1/2) hour each, limited to one consultation for each new legal matter. Excludes business-related matters. After the 30 day period, benefits to the Personal Legal Plan (also Legal Advantage Plus) continue automatically at the plan rate (currently $14.99 per month). Read more at: https://www.legalzoom.com/personal/estate-planning/last-will-and-testament-pricing.html LegalZoom.com

LegalZoom Company Reputation

Customer Experience - 4.3 / 5

LegalZoom has an A+ rating with the Better Business Bureau. However, it has a large number of negative customer reviews and customer complaints. Likewise, it is rated 3.3 out of 10 with Trustpilot.com, though this is only because of 13 reviews. The most common fault customers find with the company is its poor customer service. It is worth keeping in mind that LegalZoom offers various legal services and contracts attorneys to provide these services; therefore, a customer's experience may vary greatly depending on which firm they are referred to.
BBB Rating
A+
Number of BBB Positive Reviews
3
Number of BBB Negative Reviews
80
Trustpilot Score
3.3 out of 5
Date Collected
2018-05-21

Company Profile

Full Name
LegalZoom Last Will & Testament
Company Website
https://www.legalzoom.com/

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