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LifeLock Identity Theft Protection Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
23 Customer Comments & Reviews - see all comments
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Identity fraud can damage your finances, credit, and reputation — that is where identity theft protection services like LifeLock help protect you. LifeLock provides trusted and high-quality protection against identity fraud, in addition to credit monitoring, restoration services, and support if your identity is compromised. LifeLock also helps protect members with its Million Dollar Protection™ Package, which provides reimbursement of stolen funds, personal expense compensation, and if needed, coverage for lawyers and experts, to help resolve your identity issue. Enrollment is easy, and your protection can start within minutes.

LifeLock Plans, Pricing & Features

LifeLock Standard™ - See Plan Details

$11.99/month for the first 12 months

LifeLock Standard™ identity theft protection uses innovative monitoring technology and alert tools to help proactively safeguard your credit and finances.† LifeLock will send you alerts for potential identity theft by text, phone, email, or mobile app and if identity theft does occur, a U.S.-based Identity Restoration Specialist is there to manage your case personally.

LifeLock Standard™ membership includes all features included in the Standard plan, plus the following:

  • Up to $1 million for lawyers & experts

  • Up to $25,000 in stolen funds reimbursement

  • Up to $25,000 in personal expense reimbursement

  • Identity & Social Security Number Alerts

  • 1-Bureau Credit Monitoring¹

LifeLock Advantage™ - See Plan Details

$22.99/month for the first 12 months

LifeLock Advantage™ identity theft protection provides enhanced identity theft protection, including important notifications beyond financial and credit fraud.

LifeLock Advantage™ membership includes all features included in the Standard plan, plus the following:

  • Up to $100,000 in stolen funds reimbursement

  • Up to $100,000 in personal expense reimbursement

  • Identity Lock: TransUnion Credit File Lock 

  • Phone-Takeover Monitoring

  • Alerts on Crimes in Your Name

  • Buy-Now Pay-Later Alerts

LifeLock Ultimate Plus™ - See Plan Details

$34.99/month for the first 12 months

LifeLock Ultimate Plus™ offers the most comprehensive identity theft protection. Enhanced services include bank account application and takeover alerts, online annual three-bureau credit reports and credit scores plus monthly one-bureau credit score tracking.¹

LifeLock Ultimate Plus™ membership includes all features included in the Advantage plan, plus the following:

  • Up to $1 million in stolen funds reimbursement

  • Up to $1 million in personal expense reimbursement

  • 3-Bureau Credit Monitoring¹

  • Credit Reports & Scores¹ (1-Bureau Unlimited, 3-Bureau Annual)

  • 401(k) & Investment Account Activity Alerts

  • Home Title Monitoring 

  • Social Media Monitoring

 

How LifeLock ID Theft Protection Works

LifeLock helps keep your money safe, monitors for identity theft in places that banks, credit card providers, and credit bureaus may ignore, and reimburse out-of-pocket expenses incurred as a result of identity theft.

Three-Bureau Credit Monitoring¹

  • LifeLock monitors key changes to your credit file at the three leading credit bureaus and alerts you to help detect fraud.

Dark Web Monitoring

  • Identity thieves can buy or sell your personal information on hard-to-find dark websites and forums. LifeLock patrols the dark web and notifies you if they find your information.

Privacy Monitor™

  • Privacy Monitor helps reduce public exposure of your personal information. LifeLock’s technology scans common public people-search websites for your personal information and helps you opt out, giving you peace of mind and greater control over your online privacy.

Identity & Social Security Number Alerts†

  • It’s the foundation for all LifeLock services. They monitor for fraudulent use of your Social Security number, name, address, or date of birth in applications for credit and services. The patented system sends alerts by text, phone, email, or mobile app.

Bank & Credit Card Activity Alerts†

  • Helps protect your finances against fraud with alerts that notify you of cash withdrawals, balance transfers, and large purchases.

USPS Address Change Verification

  • Identity thieves try to divert mail to get important financial information. LifeLock lets you know of address change requests at the U.S. Postal Service linked to your identity.

File-Sharing Network Searches

  • LifeLock monitors and notifies you if they see your sensitive personal information on file-sharing networks intended for music or photos.

Alerts on Crimes Committed in your name

  • LifeLock checks court records for matches of your name and date of birth to criminal activity. It helps protect you from being falsely linked to arrests and convictions you know nothing about.

Fictitious Identity Monitoring

  • Criminals can use fake personal information connected to your identity to open accounts or commit fraud. LifeLock helps protect your identity by scanning for names and addresses connected with your Social Security number.

Checking & Savings Account Application Alerts†

  • Continuously searches for your personal information in new bank account applications at national banks, local banks, and credit unions from coast to coast.†

 Data Breach Notifications

  • Your information is virtually everywhere, from doctors, insurance companies, employers, and even your favorite retailers. LifeLock lets you know about large-scale breaches, so you can help protect your personal information.

401(k) & Investment Account Alerts†

  • Investment and retirement accounts are often the lifeline for financial growth. LifeLock helps protect your nest egg from fraudulent cash withdrawals and balance transfers.†

 

If my identity is stolen, what does LifeLock do to help me? 

Stolen Funds Reimbursement‡

  • If you have money stolen due to identity theft, LifeLock will reimburse you dollar for dollar up to $1 million.

Coverage For Lawyers & Experts‡

  • If you become a victim of identity theft while a LifeLock member, we will provide the necessary lawyers and experts if needed to help resolve your case, up to $1 million.

US Based Identity Restoration Specialists

  • If your identity is compromised, an Identity Restoration Specialist will personally handle your case and help restore your identity.

 

How to get started with LifeLock

After our careful review, we confidently say that LifeLock offers solid identity theft protection with numerous features.

Customer service from the company is also strong, with its 24/7 live member support. Other notable features include alerts when the company detects personal information, restoration services, reimbursement for stolen funds, and generous compensation for lawyers and experts.

Enrollment is easy, and your protection can start within minutes.

 

LifeLock Disclaimers:

¹ Credit reports, scores, and credit monitoring may require an additional verification process and credit services will be withheld until such process is complete.

LifeLock does not monitor all transactions at all businesses.
‡ Reimbursement and Expense Compensation, each with limits of up to $25,000 for Standard, up to $100,000 for Advantage, and up to $1 million for Ultimate Plus. And up to $1 million for coverage for lawyers and experts if needed, for all plans. Benefits provided by Master Policy issued by United Specialty Insurance Company, Inc. (State National Insurance Company, Inc. for NY State members). Policy terms, conditions, and exclusions at: NortonLifeLock.com/legal


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23 Customer Comments & Reviews

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kimhuffmercer
4/4/2024
Terrible customer service! Cannot get anyone to answer the phone to speak with a life agent after sending me numerous fraud alerts!!! Called 3 times and on hold for a total of 1.25 hours. Ridiculous! Have been a loyal customer for years but not anymore. Canceling this subscription.


hvacou812
2/21/2024
Theifs ,they do nothing,will take your money then when you call after 5 years of paying in they do nothing to combat the problem that you have paid them to protect you from.


kelleycivic94
11/6/2023
My name is Kelley Ashley Naldrett, a month or so ago and was reaching out online to apply for loans through, and a gentleman who I was communicating with was asking for my Social and telling me that I was approved for a 3,000.00 loan. I still haven't received that loan yet and I am still awaiting my Social security income and it has never been late before. Please let me know if there is anything I can do for you to help me out with this and get this resolved.


lbhngmahase
9/1/2022
I love playing Euro Truck game because it has a good quality and it is fast


burtonward90
7/25/2022
Do you need professional help if you’re trying to fix your bad credit report, I got a quick and fast credit improvement after contacting Hacknet Credit Specialist and he delivered a perfect job for me by removing all my negative items tax liens bankruptcy late payment including the criminal history on my public record and improve my score to excellent 810 only within a short time of using his service. You can as well contact him directly through. (Hacknet567 AT gmail DOT com) and be rest assured of a permanent job.


lsmith8603
3/31/2022
It took 2 months to be notified that my ss# was used to open a credit card. I did open the account, but did not receive the notice for almost 60 days later. I then attempted to update my payment method using their automated service. CANNOT BE DONE. After almost an hour of trying, I gave up and canceled them


J
Jenny G
11/5/2019
I'm writing because my parents have not only been victims of identity theft, but they are actually sitting in the social security office right now. And this is the THIRD time they have had to go there and wait for hours. Today they are having to change their BANK. They are in their friggin' 80s. My dad had a triple bypass not long ago so this is not just an inconvenience. It's hard on both of them. Having to go through this with absolutely NO HELP at all from this company. Someone stole my dad's SS# and are having his social security checks sent to him/her! My mom has called them numerous times and been given the run around. They have been customers for years, it's unbelievable how they... Read More


E
Eugene F
2/5/2019
The customer service is lousy and nonresponsive. I had misplaced the online password. I reported that the online transaction monitoring was not working. The ahen5 was responding to my problems with the transaction monitoring. The agent refused to talk to me without extensive additional proof of my identity. She was quite unfriendly in her responses to me. The monitoring had failed for failed for several months. We had been paying a premium price without the promised service. Eugene Frost (Current Lifelock Customer)


M
marylmichaud
10/23/2018
What a waste of money! Take my advice and save your money and your credit rating.I enrolled in this SCAM COMPANY with the belief that they would protect my credit rating, catch any false inquiries, and correct those issues going forward. In the short 10 months I had their "protection" my information was used twice by someone to open an Amazon Chase cc and mt credit rating dropped by over 40 points! They had no idea that my information was used on either occasion. I notified LifeLock that it had occurred. They had ME notify the credit bureaus and then instructed ME to call Chase Bank to find out what information was used of MINE. I then had to call LifeLock back give them all the... Read More


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Dave E
4/21/2018
Terrible service!!! Did not catch Several fraudulent charges. Did not catch new fraudulent account opening. Alerts in the app did not show correctly. I demanded refund but was only given $10 with no appologies. In my opinion this company is no different than the hackers who have stolen from me.



Our Partner

Save Up to 52% with LifeLock Annual Plans

  • Up to $3 million coverage/adult with LifeLock Ultimate Plus Plan
  • 3-bureau credit monitoring
  • Bank & Credit Card Activity Alerts
  • Add on device security & VPN
  • U.S.-Based Personal Restoration Specialist