IDShield Identity Theft Protection Review

Rating: 9.8 / 10 (Excellent)
24 Customer Comments & Reviews - see all comments
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IDShield offers one of the most comprehensive products on the market today for protecting and restoring your identity. The company backs its service with an unprecedented $5 million guarantee in the event your identity is compromised. IDShield monitors your identity from every angle - not just your Social Security number, credit cards and bank accounts, but also other pieces of personal information like email addresses and phone numbers. These monitoring alerts are updated daily on an online dashboard, so you see right away if there are changes to your profile which could be indicators for identity theft.

Members have exclusive access to identity consultation services provided by licensed private investigators from Kroll, the global leader in risk mitigation and response solutions. The Investigator will advise members on best practices for identity management tailored to the member’s specific situation and, should there be an identity theft event, the investigator will do whatever it takes for as long as it takes to help recover and restore a member’s identity to its pre-theft status. IDShield members have access to member support agents, including 24/7/365 for emergency situations. Kroll’s Licensed Investigators are also available to answer questions regarding ID Theft and fraud issues from 7am to 7pm Central time, Monday through Friday excluding major holidays.


What does it protect?

ID Plan

Confirmed Check Fraud
Criminal ID Theft
Deceased ID Theft
Employment Fraud
ID Theft discovered through a Monitoring Alert or Otherwise
Lost/Stolen Wallet Assistance
Medical ID Theft
Minor ID Theft (Family Plan only)
New Account Opened
Passport, Personal Information Stolen while traveling outside of US
Payday Loan
Scam that Resulted in ID Theft
Sex Offender Searches
Social Security Number Fraud Detection
IRS/Tax Fraud
Utilities Fraud





Fraud Alerts




Credit Freeze






Service Guarantee

Up to $5 million



Expert Consultation

Unlimited access to consultation and support from Kroll’s licensed private investigators in both emergency and non-emergency situations.

Mobile Application 

Access member services, member dashboard, and contact an agent 24/7/365 via mobile device.

Internet Monitoring

Monitors global black market websites, IRC (internet relay chat) channels, chat rooms, peer-to-peer sharing networks, and social feeds for a member’s Personally Identifiable Information (PII), including everything from email addresses to Social Security Numbers to bank account numbers.

Lost Wallet Protection 

Provides assistance when cancelling your credit cards.

Address Change Verification

Keeps track of a personal mailing address and alerts when a change of address has been requested through the United States Postal Service.

Social Security Number Monitoring 

Alerts you if your SSN is being sold or traded.

Court Records Monitoring 

Detects criminal activity that may be associated with an individual’s personal information, alerting them to signs of potential criminal identity theft.

Credit Scores 

Members have access to continuous credit monitoring through TransUnion. Includes a quarterly credit score that plots the member’s score quarter by quarter on a graph.

Credit Inquiry Alerts

Members will be notified via email when a creditor requests their TransUnion credit file for the purposes of opening a new credit account.

Payday Loan Monitoring

Alerts the subscriber when their personal information is associated with short-term, payday, or similar cash advance loans.

Minor Identity Protection

Allow parents/ guardians of up to 8 minors under the age of 18 to monitor for potential fraudulent activity associated with their child’s SSN. (Only available in Family Plan.)

Identity Restoration

Within one business day of receiving a fully executed Limited Power of Attorney and copies of the member’s relevant documentation, Kroll’s licensed private investigators will begin restoring member’s identity.

$5 million service guarantee

IDShield will spend up to $5 million to do whatever it takes for as long as it takes to recover and restore a member’s identity to its pre-theft status.



IDShield Individual Plan

IDShield Individual is $9.95 per month and covers one person.

IDShield Family Plan

IDShield Family is $19.95 per month and covers one person, their spouse/domestic partner, and up to 8 minors.


Customer Reviews

Both IDShield’s parent company, LegalShield, and its partners at Kroll have been awarded A+ ratings by the Better Business Bureau (BBB), which is a testament to the great customer service provided. LegalShield has provided legal protection to millions of people for more than 40 years and has provided identity theft protection for 15 years with Kroll. Today, IDShield protects the identities of more than a million people in 50 states and 4 Canadian provinces.


The Fine Print

It's important to note that ID Shield only monitors your TransUnion credit report, instead of all 3 bureaus. However, ID Shield's incomparable information monitoring and exceptional recovery services are well worth the compromise. Add their $5 million service guarantee into the mix, and it's no surprise that ID Shield is one of the best in the business. 


Bottom Line

IDShield is the only identity theft service that offers members access to Kroll’s team of expert licensed private investigators with powerful proprietary resources at their fingertips. These investigators not only work to prevent identity theft, but they are backed by an unprecedented $5 million service guarantee to work on restoring your identity back to its pre-theft status in the event it is compromised. This, combined with consulting services and holistic monitoring, make IDShield the most comprehensive identity theft protection product on the market.


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24 Customer Comments & Reviews

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Barry C
Tacoma, Washington
My credit score went from 740+ to 669 while I was under their program 9.99 a month. Can I get a refund ?

Jeff D
Fresno, California
I've had IDShield for many years and have taken the little bit of extra time to register my membership through their online member portal and download the IDShield app from the app store to my phone. Taking a few minutes to do this has given me everything in the palm of my hand; my credit score, monitoring alerts, push button call access 24/7 live U.S. based consultants and licensed investigators, ability to list all of my personal identifiers I want monitored, ss#, drivers license, emails, ph#'s, bank accts, credit/debit cards, passport, medical id's, address, etc...takes a minute to set this up, but so worth it...called customer service to help me, they were courteous and knowledgeable,... Read More

Adrian L
Westland, Michigan
It is not expensive and it is effective. Covers services you would not have though could damage your identity or credit.

Westland, Michigan
It is expensive and effective.

North Las Vegas, Nevada
I had been with ID Shield for over 15 years when it was under another name through Pre-Paid Legal. We never had any issue until one day, a fraudulent withdrawal from my bank in the amount of $276 was taken from my account. This is the same account that I paid ID Shield monthly with. I saw a picture of the so called check from my account to "ID Shield 2" - the address was fake, and so was the city and state in California. The phone number on the fake check was fake and the bank verified the transaction was fraud and gave me back my money. But here is the point of contention. When I called ID Shield, representative was nonchalant. I asked if she wanted to record my name and phone... Read More

Patrick F
Centreville, Virginia
I only have had ID Shield for a week, and applied for a credit card yesterday. The monitoring sent me an alert through the App on my phone, and an alert was sent to my email. The service worked just the way they promised, and I am completely satisfied. I feel like I have the best protection and restoration service available! I am as prepared as I can be! Thank you ID Shield!

Marietta, Georgia
I paid them for seven years and they never provided a single report. Their monitoring was nonexistent. When I would call them to cancel, they would wear me down with a cancellation department and promise to do better. They never did better. In seven years, I never received a single report or alert or benefit. What did I pay for? Nothing!

Oklahoma City, Oklahoma
I have been a member for 14 years. I receive excellent notifications on a monthly basis and timely alerts when someone runs credit on me. They have the most comprehensive restoration in the industry with quality professionals who "hold your hand" every step of the way...

Robert S
Fort Madison, Iowa
For the money you cannot beat having Licensed Investigators do all the work for you you to restore your credit. I was a victim of ID Theft and had to learn the hard way. Luckily myself and my family are protected now.

Pompano Beach, Florida
There is no other service for identity theft as comprehensive as IDShield. I tried other services and they did not respond to my incident and kept me as inform as the private investigators for IDshield did. Also they are the only ones that will provide FULL RESTORATION with a Guarantee of $5 million not noted on the features on this website..

Top Rated
Our Partner
9.8 / 10
  • Individual & Family Plans with Competitive Pricing
  • Complete Identity Restoration Services
  • Industry Leading $5 Million Service Guarantee
  • IDShield Vault Password Manager
  • Child Monitoring included in Family Plans
  • Lost Wallet Assistance