Hotels.com Hotels Review
ConsumersAdvocate.org Rating: 7.9 / 10 (Very good)
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The following companies are our partners in Hotels: Expedia, Trivago, Hotels.com, Otel.com, Choice Hotels, Agoda, and Booking.com.
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How is Hotels.com rated?
Overall Rating: 7.9 / 10 (Very good)
Hotels.com Customer Experience
Customer Experience - 7.8 / 10
- Gift Cards
- 24/7 Support
|Ease of Use|
You can change or cancel your lodging booking either online under your Reservations when signed into your Hotels.com account, or by calling our customer services number 800-246-8357. You can change your guest name, bed type, smoking preference, special requests, accessibility options, room type, number of guests and travel dates at no charge to you by Hotels.com. Lodging suppliers may impose other change and/or cancellation fees. Charges vary by reservation, so please review your confirmation email for details. You agree to pay any supplier required cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations. In the event that a hotel is unable to honor your booking, Hotels.com will not be liable for any cost incurred due to relocation. If you do not show for the first night of your reservation but plan to check-in for subsequent nights in the reservation, you must confirm the reservation with Hotels.com no later than the original date of check-in to prevent cancellation of the whole booking. If you do not confirm the booking changes with Hotels.com the whole booking may be cancelled and refunds will only be due to you in line with the Rules and Restrictions of the particular hotel, as notified in the booking process. These terms and conditions may not be changed by any unauthorized person, including employees of Hotels.com.
- No Hidden Fees
- Guest Reviews
- Guest Rankings
Hotels.com Search Options
Search Options - 8 / 10
- Airport Shuttle
- Cribs Available
- Free Wifi or High-Speed Internet
- On-Site Restaurant
- Conference Room
- Complimentary Breakfast
- Pets Accepted
- Smoking Allowed
Type of Property
- Connecting Rooms
- Private Vacation Home
- Bed & Breakfast
- Hotel Resort
- Hostel/BackPacker Accomodation
- Star Rating
Value - 8.5 / 10
Hotels.com Additional Services
Additional Services - 7.5 / 10
Food & Drink
History / Culture
Day Trips or Excursions
|Train or Bus Tickets|
- Uncomplicated, user-friendly rewards program
- Several payment options, including gift-cards
- Can find special group rates for events
- Option to filter search results by neighborhood and landmarks
- Secret prices help members get even lower rates