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Expedia Hotels Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
6 Customer Comments & Reviews - see all comments
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Established in 1996, Expedia is an online travel booking website through which consumers can book flights, make hotel reservations, and plan their next cruise, among other things. Travelers can choose from Expedia's 590,000 properties by sorting their results using criteria such as guest rating, property class, type, and price.
 
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How is Expedia rated?

Breakdown

4.9/5
Customer Experience
4.9/5
Search Options
4.8/5
Value
4.9/5
Additional Services

Overall Rating: 4.9 / 5 (Excellent)

Through Expedia, users have access to exceptional deals on flights, accommodations, and other trip-related services, all through an easy-to-navigate website. By using Expedia+ Rewards, members also have access to additional savings when booking with Expedia's partners. The company website is easy to navigate and includes traveler reviews to help customers select the right property.

Expedia Customer Experience

Customer Experience - 4.9 / 5

Through Expedia's website, users can book an array of vacation travel services not available on other sites. That alone gives the company very high marks. On the other hand, the Better Business Bureau gave the travel website an A+ rating and a score of 3.7 out of 5 stars, mainly due to customers reviews about the services received during their hotel stay, which Expedia has no control over. However, as of late, the company does have some complaints that are mostly related to dissatisfaction with customer service. The online travel service giant needs to address this issue to ensure the continued support of the travel community.

Payment Options

  • Mastercard
  • Visa
  • Discover
  • American Express
  • Diners Club
  • JCB
  • Debit Card with Visa or MC logo

Customer Support

  • FAQs
  • 24/7 Support
  • Phone
Ease of Use
Yes
Mobile App
Yes
Cancellation Policy
In most cases, there is no Expedia cancellation fee to change or cancel hotel reservations.

Customer Reviews

BBB Rating
A+
Trust Pilot Rating
0.9 out of 10

Transparency

  • No Hidden Fees
  • Guest Reviews
  • Guest Rankings

Expedia Search Options

Search Options - 4.9 / 5

Expedia's search options allow users to narrow down the number of properties by using a series of filters when making a reservation for a hotel or service. The ability to sort results by price, property type, and location, among others, makes booking an easier, faster experience.

Amenities

  • Pool
  • Beach
  • Spa
  • Free Wifi or High-Speed Internet
  • On-Site Restaurant
  • Gym
  • Golfing
  • Conference Room
  • Complimentary Breakfast
  • Concierge
  • Laundry Service
  • Pets Accepted
  • Smoking Allowed
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Type of Property

  • Hotel
  • Condo
  • Private Vacation Home
  • Apart-Hotel

Sorting Criteria

  • Price
  • Location
  • Popularity
  • Star Rating
Regional Specialization
No
Accessibility
Accessible bathroom
In-room accessibility
Roll-in shower

Expedia Value

Value - 4.8 / 5

What brings consumers to Expedia is better pricing, a loyalty program, and the opportunity to add extra savings when bundling their travel related services. Expedia's reward program, Expedia +, is free to join and lets members earn points for dollars spent on the website. There is also a deals-only page available and a last-minute deal page, featuring last-minute offers and those only valid for 24 hours.

Rewards Programs

As an Expedia+ member, you'll get exclusive member-only deals and bonus offers as you shop. Plus, you'll get Unreal Deals—the day's absolute best package deals leaving from your home airport—with savings as big as 100% off flights or hotels. Package savings are at least equal to the cost of the flight or hotel if booked separately.
Discounts
Coupons
Mobile-Exclusive Deals
Promo Codes
Price Match
Yes

Expedia Additional Services

Additional Services - 4.9 / 5

The additional services offered by Expedia include buying admission tickets, excursions, and sightseeing tours. The ease of adding services through their website further enhances the customer experience.
Experiences
Adventure tourism
Admission Tickets
Sightseeing Tours
Nightlife
Lessons
History / Culture
Tasting
Wellness
Sports
Nature
Family Friendly
Day Trips or Excursions
Flight Booking
Yes
Car Rental
Yes
Train or Bus Tickets
Yes

Company Profile

Full Name
Expedia Hotels
Company Website
https://www.expedia.com/
Headquarters
HQ 333 108th Avenue NE, Bellevue, WA, 98004

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6 Customer Comments & Reviews

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Elena
11/11/2023
Do not book with Expedia. They do not have a customer service number to call when you book the same day and after regular business hours. This happened to me on October 13, 2023. I received an emergency call that my dad was back in the hospital and not doing well. He is a cancer survivor, and there was testing being done for a possible relapse. In my distress and overwhelming frantic episode to get to my destination, I booked the wrong hotel. I made efforts to Google the customer service number for Expedia and called what I could locate. On the first call, I was hung up on after pressing several different options on their phone tree maze. Then it occurred to me to call the hotel directly... Read More

Diane W
6/24/2023
As a hotelier, I just lost thousands of dollars because Expedia partnered with Vio.com and Vio hijacked my free Google Acct directing to Expedia only. No longer could prospective guests go to my website or call. My google site generates 75% of our new guests reservations.

maryluna0110
6/9/2022
Lost our money ,we got a package trip and because of a tropical storm we were unable to flight , now the hotel doesn't refund our money and Expedia doesn't either it wasn't us who cancelled the flight it was the weather ,So why we couldn't have our money back it is not fare with the customers to loose the money just like that .

ritaegordon
5/7/2022
I am flying to Kentucky, and I booked the Red Roof Inn Louisville Fair and Expo . It got a good rating, but then my cousin called me to tell me that the hotel is dangerous, and they have had shootings there. I have since changed my hotel reservations. I called the hotel directly for my reservation. I have booked a hotel in Memphis as well, and now I don't know if I can trust the ratings for it. Not good!!!!!

M
michael l
4/27/2022
Worse experience ever. had a work crew have to stay an extra night. a wrong hotel was booked, cannot change or get credit for the rooms. Horrible

runninggunman
8/23/2021
The worst lying review of seen of Expedia. Expedia is a HORRIBLE company. Do NOT make travel plans using Expedia, especially for booking a hotel. It's a scam!

Top Rated
Our Partner
  • In business since 1996
  • Discount and loyalty program
  • Search for hotels by type of experience
  • Book cruises and vacation rentals
  • Over 590,000 properties available
  • Earn double points when booking with the Expedia app
  • Customer support available 24/7
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