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Hilton Honors Hotel Rewards Program Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
22 Customer Comments & Reviews - see all comments
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Hilton Hotels and Resorts provide a wide range of services that includes bed and breakfast, meeting rooms; conference facilities and world-class dining. Its members can redeem points at more than 4,300 hotels and resorts. Guests can also cash in points for miles and earn points for everyday purchases with the Hilton HHonors American Express and Citi Visa credit cards.

Features and Services                                

With Hilton HHonors rewards program, you can earn points by staying at any Hilton brand property and by making everyday purchases with Hilton HHonor-affiliated credit card. You can cash in your points for room upgrades, free nights, airline or rail miles.

Its hotel benefits are discounted, changeable & refundable that is exclusively available for Hilton HHonor members. A complimentary in-room and lobby standard internet access during stays at Hilton Hotels are also exclusive for its members. You can also check-in, choose your room and customize your stay from your mobile device up to 24 hours in advance.

Using Hilton HHonors Points, you can always have experiences worth sharing. From landmark hotels and helicopter rides, you can use your HHonors Points to immerse yourself in amazing destinations on a one of a kind experience.

Earned Points

Earned Points per Dollar

10

Elite Bonus

16.5

Credit Card Bonus

6 (VISA) 7 (AMEX)

Redeeming Points

Points per Free Night

5,000 - 95,000

Money Spent

$9,500

Credit Card Bonus

$213 - $4,034

Upgrades

Preferred Room

Confirmed Upgrade Rewards

Suites

Amenities

Free Internet

Free Breakfast

Food/Beverage Option

Free Bottled Water

Reservations

Guaranteed Availability

Late Check-Out

BY REQUEST

Hotel Rewards Program at Hilton HHonors

Hilton HHonors Rewards program is highly rewarding, often they have quadruple points promos and have very easy ways to earn points. Its rewards program is a good deal for business and luxury travelers who often travel to major cities in United States, Europe and Asia. Its members can redeem points at more than 4,300 hotels and resorts across 12 different brands in more than 94 countries. Members can earn hotel points and airline miles for the same stay and can book a room using points with no blackout dates.


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22 Customer Comments & Reviews

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peachyn04
1/27/2023
I have a hiltons hotel rewards card and have for many years. I used to like staying at the Hilton. That was ruined this morning by a very rude employee and manager of the Home 2 Suites by Hilton just off Oak St. in Conway, AR. I have never had any hotel personnel ever speak to me in the manner in which those individuals did. They obviously only work to amuse themselves. They were of no help to me in the least and threatened me as well. I will never darken their doors again. It has soured me to Hilton for sure. Almost Everything about the stay was horrible. The heater blew out cold air more than heat, the hallway was freezing, and the phone line by the bed had been cut and didn’t work. The... Read More


spetermg
1/12/2023
Diamond member for years and just was told I have to pay a $ 50 fee to get out of advanced purchase even though I was willing to rebook at same hotel two weeks later when meeting was rescheduled. Loyalty with Hilton is no longer rewarded.


dominicdasilva04
12/16/2022
The hilton honors price match guarantee sucks. The folks assigned to price match are always looking for a way to weasel out of it. As a loyal gold Hilton Honors member I booked with Hilton even though there was a cheaper price at expedia thinking Hilton would honor their price match guarantee. Made a claim and the person assigned to processing it denied the claim stating that the room category was different. Asked her to match the price match the same room category at expedia which she refused to do so Im stuck with a higher price being a loyal Hilton Honors Gold member! If I find a cheaper price at another site in future i will book it, because in my experience the price match guarantee... Read More


J
Jonathan o
12/8/2022
Stayed at the home woods suite in Baltimore. Ac didn’t work they tried 3 different times to fix it and couldn’t They switched my room to another attached hotel which was fine but they said they would do something with the price and the points and they never honored that I expect more from the Hilton name


genesisdsp20
5/25/2022
The worst rewards program ever, cannot get any worthy redemption..called Hilton Exect offices and no help...I feel giiped...do not transfer AMEX points over..gone forever...horrible move dont do it


P
Pierre-David L
11/22/2021
Terrible Customer Service and take no accountability for their actions. 3 consecutive mistakes by Hilton website, employees and the inability to make things right ruined my vacation. Their mistakes costs me over 800$ USD and they categorically refused to do anything to make it right. I was a member since 2014 and now I will be taking my business to Bonvoy.


P
Pierre-David L
11/22/2021
Terrible Customer Service and take no accountability for their actions. 3 consecutive mistakes by Hilton website, employees and the inability to make things right ruined my vacation. Their mistakes costs me over 800$ USD and they categorically refused to do anything to make it right. I was a member since 2014 and now I will be taking my business to Bonvoy.


claireskiles123
10/26/2021
as a Hilton hhonors diamond member I don't like that my price for a nights stay is the same as aarp . I stay with Hilton for 50 to 60 nights a year and I get the same price as anyone that stays once and is over 50 years old. no incentive for loyalty.


ndaus1914
9/13/2021
Just would like for you to know that, so far, the only reason we keep Hilton Honors is because you have the Hampton Inns on your list. Most of the other ones are not worth staying at. The Hampton is very consistent with their good service, clean rooms, and having everything that works properly. We just stayed in another one of your motels in Yuma, Az. and Monrovia Ca. Neither one had free breakfast or coffee bars. In one of them the floor had not been vacuumed and the AC did not work. I had it on as low as it could go and we slept with the covers off. In another one we had someone else's blood on our sheet. No excuse. Thank you for having the Hampton. They need Kudos.


D
Dwayne G
8/18/2021
Hilton Honors Customer Experience leaves me wondering if Customer Experience matters and based on our (The Customer) experience, would suggest a tremendous amount of improvement is required. I would believe a Net Promoter Score based on our experience would be a zero. At least 10 calls, at least 6 hours talking to at least 8 different people to resolve a simple Be My Guest Certificate Extension. (All documented in the HH system). The Guest Services rep cannot even understand the previous documentation. I sent two emails to Hilton Honors offering up to dialogue about the experience with my contact information, but no acknowledgement or response was received.



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