Chase Home Equity Loans Review
2 Customer Reviews - see all comments
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Chase is an FDIC-insured banking institution that offers a myriad of financial services, including home equity loans. Founded in 1799 in Manhattan, Chase Bank acts as a direct financial lender. The company is notable for allowing borrowers to switch from a variable rate to a fixed rate within the loan period, making it an attractive home equity lender.
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Took out a HELOC in 2006 to re-build home following Katrina. As the variable interest rate began to rise in 2016, we re-financed with Chase Mortgage. Closed in Dec 2016 and noone at Chase disputes that Chase Mortgage timely paid off Chase HELOC. January 2018 I try to sell my house only to find that Chase never got their lien removed. Have spent 10 days on phone with a dozen or more different chase people and no one has done a thing to even initiate the removal process. Today after reaching the Escalation Mgrs' Supervisor and AVP of Chase, we were told it would be assigned to a different "analyst" tomorrow the day before our close. We have been repeatedly lied to by supposed supervisor... Read More
This company is the worst. I have faxed written signed borrower authorization over 6X to the payoff department and ten days later I still do not have a payoff statement. The property is under escrow, and due to Chase Home Equity Heloc department the Seller is very close to being in breach of the contract due to Chase not being able to provide a written payoff statement. The borrower has also called and requested many times and is getting the same response, or should I say lack there of. Do not get a loan here as they may cost you the sale of your property. They are unwilling to recognize the importance and urgency and could care less about their consumer. I highly recommend working with a... Read More