Rating: 9 / 10 (Excellent)
52 Customer Reviews - see all comments
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Founded in 2014, Audicus offers competitively priced German and US-manufactured digital hearing aids. The company deals directly with independent manufacturers to deliver its six hearing aid options at a discount to consumers. Audicus' hearing aid products are designed to be versatile and discreet and the company offers a unique membership plan that allows customers to purchase products by paying monthly. Audicus is located in New York, New York.

How is Audicus rated?

Breakdown

4.5/5
Hearing Aid Style
4.5/5
Features and Price
4.5/5
Battery Life
4.5/5
Customer Experience

Overall Rating: 4.5 / 5 (Excellent)

Audicus' main selling point is its price. The company offers customers quality products directly and keeps costs low by eliminating traditional middle man markup. Before ordering a hearing aid, users can take a hearing test through the Audicus website or be tested by their own doctors instead. Once you submit test results to Audicus, a certified audiologist will program your hearing aid and send it to you. Other points of note are free UPS ground shipping and an extendable warranty. All models can be financed at 0%. You can also select a comprehensive monthly membership, starting at $99 per month depending on the product you choose. Once you select the model you prefer, you can customize it with additional features at an increased cost. Additionally, Audicus customers have the choice of taking a hearing exam online or submitting the results of an exam previously conducted by their own audiologists.

Audicus Product Offerings

Hearing Aid Style - 4.5 / 5

Audicus offers five hearing aids and a choice of receiver in canal (RIC) and completely in canal (CIC) models. All devices allow users to adjust the devices' performance to different environments. The company offers hearing aids in several different colors to make them more discreet. Additional features include an enhanced clarity package, remote control, recharging capability, and cleaning kits.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
RIC
Battery Life
Up to a week
Accessories
Cleaning Kit
Remote Control
Charging Dock
Bluetooth
Enhanced Clarity
Hearing Aid Dehumidifier
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Directional Mics
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Automatically Adapt to Different Environments

Audicus Additional Services

Features and Price - 4.5 / 5

Audicus offers hearing aids that are among the most affordable we've found. And it offers customers plenty of choices. New to the Audicus product lineup is the Series 2 line. As part of this new series, Audicus has released two new hearing aid models, the Spirit 2 and the Omni 2. These are both 10% smaller than their preceding models and have faster scanning capabilities and a larger memory. Other upgrades include better background noise processing and bluetooth connectivity. The Spirit 2, which was also upgraded for remote adjustability, starts at $1,798 per pair. The Omni 2, which features an upgraded speech finder microphone, has a starting cost of $2,798 per pair.

Another newer model is the invisible, completely-in-the-canal (CIC) Mini. This is the company's most discreet option and a pair costs $2,498. The company also offers the Spirit, a rechargeable, Bluetooth, receiver-in-canal (RIC) hearing aid with cutting-edge remote adjustment capabilities. It affords customers excellent control and freedom. Spirit users may never have to visit an audiology clinic again, instead enjoying unlimited on-demand access to audiologist services via a simple-to-use app. The Spirit model starts at $1798. The Spirit merges Bluetooth connectivity, a rechargeable battery, and remote adjustment capabilities for $1998 per pair. Finally, the top-of-the-line Omni is available starting at $2398 per pair. Audicus offers a generous pay-as-you-go financing plan which features 0% APR, instant approval, fixed monthly payments, and flexible terms. Audicus also has free UPS ground shipping and USPS 3-5 day shipping for orders within the US. Customers can choose expedited shipping for an additional fee. If you need your unit repaired or reprogrammed, Audicus covers standard return shipping.

Audicus customers who purchase any Series 2 model can opt for its monthly membership plan, with which they can have access to unlimited expert support. Overall, Audicus is a good choice for budget-minded customers. With hearing aids that assist with mild to severe hearing loss, many customers will find an affordable option in the company's product catalog.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
45 Days
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
Phone
Chat
Email
Web Form
Fax
Text

Audicus Pricing

Battery Life - 4.5 / 5

Audicus products come with several batteries. Not all models are equipped with rechargeable batteries, but for those that are, you can purchase a rechargeability kit separately. The company also offers subscription ongoing care kits for an extra fee, which supply you with battery replacements periodically.

Lowest Price (1 unit)

$699

Highest Price (1 unit)

$1399

Audicus After-Sale Service

Customer Experience - 4.5 / 5

Audicus' website makes shopping relatively easy. You can contact Audicus via phone, email, or through the website's live chat feature. We would have liked to see more detailed technical specifications listed for each product and perhaps a side-by-side comparison tool to improve the product selection process, but we assume the company makes this information through its customer service representatives. In addition, complete user manuals for each product are published on Audicus' website. Customers who have purchased Audicus products and review their experiences online praise the company's ongoing service. If you opt for Audicus' monthly membership plan, you have access to unlimited expert advice. That can come in handy, particularly when you first receive your hearing aid and want to make adjustments to optimize your experience.
Warranty Length
2 years
Warranty Coverage
Audicus products come with a 2-year warranty that covers manufacturing defects. It is important to note that this warranty will not cover devices that have been modified or have suffered physical damage by the user. However, lost or damaged hearing aids within the first 6 months will be replaced at a discount.
Text of Warranty
Deductible/Copay
No

Audicus Reputation

Reputation - 4.5 / 5

Audicus has a favorable online reputation among consumers. The company earns an A+ with the BBB, although reviewers on that site award Audicus with 2.67 out of 5 stars. That speaks to the company's trustworthiness, but doesn't necessarily imply an ideal customer experience. That being said, just 9 consumers have reviewed the company for the BBB and people are more likely to file negative reviews than positive. So we're inclined to cut Audicus some slack on their average customer review score.
BBB Rating
A+
Date Collected
2023-06-26
Year Founded
2014

Company Profile

Full Name
Audicus Hearing Aid
Company Website
Headquarters
130 W 29th Street, 11th Floor, New York, NY, 10001

Top Rated
Our Partner

 
  • Starting at $99/month with Audicus Premier
  • Barely-there, sleek devices equipped with the latest technology
  • 45 day risk-free trial, 2 year warranty
  • Fully-customized, quality hearing aids at affordable prices
  • 10+ years of experience, A+ BBB rating

Latest Audicus Reviews

7.4
Based on52 Reviews fromAudicus customers
W
Ward P

2/26/2024
The Wave units I purchased are working just great. So is the TV sound adaptor. I can now participate in daily life without saying what, what, what????


klaudia.krokos

1/9/2024
Amazing! Such a customer service! They are so helpful, attentive and knowledgeable! I love that You can communicate with them via text messages which makes it easier when having hearing disability. Besides that they are super responsive! You can trust them to help You meet all Your needs You can be sure of that!


Lorraine D

12/26/2023
I returned my hearing aid .Thy received it on the 14th of dec and now i have to wait till Jan 22 to get my money back and i;m sure they will be adding all sorts of fees i;m told . Not a very good company to deal with . Sorry i contacted them


Janice L

9/15/2023
My sister told me about this company and I was not disappointed. James Giglio was very helpful. I am looking forward to getting my first hearing aids.


Roxie R

8/4/2023
I was very disappointed with my dealings with Audicus. The promises of 100% refundable was fraudulent. I was charged for shipping and had to pay for my own return. Being from Canada, the cost of the return was not cheap. Also the amount of time it took to get my refund was unacceptable.


gs.cornell

5/16/2023
I was wearing my original 7 year old hearing aids when I found Audicus. I bought the Wave hearing aids. They were awesome and half the price of my originals. They have great user support , a 45 day trial, and a two year warranty. I would definitely by from Audicus again.


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Alex

11/13/2022
I have previously owned Audicus hearing aids. I originally switched from a $7k plus pair to Audicus hearing aids. The previous Audicus pair (Clara) was good but the Omni has been a real eye or “ear” opener. The things I have enjoyed: 1. Extra clarity the sound is noticeably clearer than my previous hearing aid 2. The direct Bluetooth connection between my cell phone and my Omni hearing aids The extra clarity that the Omni provides allows me to hear more in crowded locations as well as while on a phone or in a Zoom call. I can even hear my granddaughter playing a violin. I love the app for my cell phone; now I have no need to carry an extra device for Blue tooth connection to my... Read More


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Alex

11/13/2022
I have previously owned Audicus hearing aids. I originally switched from a $7k plus pair to Audicus hearing aids. The previous Audicus pair (Clara) was good but the Omni has been a real eye or “ear” opener. The things I have enjoyed: 1. Extra clarity the sound is noticeably clearer than my previous hearing aid 2. The direct Bluetooth connection between my cell phone and my Omni hearing aids The extra clarity that the Omni provides allows me to hear more in crowded locations as well as while on a phone or in a Zoom call. I can even hear my granddaughter playing a violin. I love the app for my cell phone; now I have no need to carry an extra device for Blue tooth connection to my... Read More


TomCheryl B

11/9/2022
Had trouble from the start. The volume control was very hard to set where I needed it and then it would not stay set. I had to reset every time I put them on. I could not wear them in my truck because of how road noise simply drowned out the radio or talking on my cellphone. I would not watch a TV show with music playing in the background because it drowned out the speaking parts. I asked for authorization to return them within the warranty time and never heard back from them.


Ann L

10/31/2022
I have been wearing Audicus Clara for 2 years now and I can't say enough positive things about them. Customer service is great and they went the extra mile, free of charge, to modify for my needs. I wore the VERY expensive Miracle Ear for close to 10 years and they just got to the point they were so out-priced I couldn't afford, pushing 8-10k for a pair, and would need upgrades about every 2 years and to fix old ones they no longer had parts so were forced to upgrade. I hear better out of my Audicus Clara than I ever heard from all the years of wearing my Miracle Ear. Will stay w/ Aucicus forever. Would give a 10+ rating if I could.


H
Heather L

10/4/2022
I love my new hearing aids. I wasn't excited about the fact that I had to get hearing aids, but the process of getting them was so easy, Alexandra made it simple, I didn't have to go in for an appointment, I received them in 2 days. They follow-up with you to make sure everything is working and that you are satisfied with them. Customer service is amazing! I'm so glad that I went with Audicus, I saved a lot of money and had great service! Thank you!


melaniessnow

8/23/2022
Customer sale staff is excellent. Just worked with Alexandra on the trial of the Omni device for my 92 year old mother. She was fantastic to work with. Answered all my questions and and assured me of a quality product with top notch customer service. Very excited for my mom the try these state of the art hearing aids.


P
Paul H

7/21/2022
Great service, yet again! All my questions were answered . Thank you Kristen.


rumertj

6/14/2022
My experience with Audicus representative Robert was second to none. He was courteous to my needs and questions as a potential client. His customer service is what made me choose Audicus over other hearing aid options


cgmustanger

6/11/2022
I received my Audicus Wave hearing aids two days ago and they are fantastic! I’ve been wearing hearing aids for six years and the Waves sound like I regained my natural hearing, not like manufactured sound as my previous aids did. Alexandra did a great job answering my questions and concerns about buying hearing aids online. Set up of my new aids was simple and quick, but if you need help, the Audicus team contacts you to make sure you’re all set and you will have a representative assigned to you for as long as you own your aids. I couldn’t be more pleased with these aids and the support from Audicus. Don’t suffer in silence. Contact them, you won’t be disappointed.


M
Michael B

2/10/2022
Alexandra contacted and assisted me with my Spirit aids purchase . In addition to being well informed about the product, she was professional, personable and exceptionally helpful. No sales pressure whatsoever. The product sells itself. Thanks for your assistance Alexandra.


johndcogan

1/19/2022
Very good hearing aids for an extremely good price, Customer service has also been excellent.


T
Todd H

1/17/2022
I’ve been using Audicus hearing aides for a year. Everything you read in this article is true. They are reputable and their hearing aides work well. The monthly “lease” is a real plus as all of your disposables are included. I use the top of the line model rechargeable Bluetooth version. They make talking on my iPhone stupid easy and I can hear every word. No complaints from me.


xtremecycles

1/5/2022
High quality product and very affordable. This hearing aid is a game changer and has been life changing. The customer service is excellent and personable. Highly recommend for anyone that is even considering a hearing aid.


seth.crosby.md

11/12/2021
As a years-long Phonak user, the prospect of working with a remote hearing aid provider made me a bit (ok, very) nervous. I was shocked by the success of this endeavor for two reasons: 1) The Wave hearing aid, while reasonably priced, turned out to surprise me with the high quality of its fidelity, as well its bluetooth functionality (app, phone, media) was all that I hoped for. I was surprised that an online hearing test could result in an aid which so closely matched my deficit. 2) The kindness, knowledge, and patience I received from the Audicus support staff while I was settling into the aids far exceeded my expectations. Considering the price of these aids, I expected support would... Read More


couponlaura

11/7/2021
The Audicus Dia II was the second pair of hearing aids I used. I purchased the remote control to go along with them, which I have almost never used. I have used the aids for over a year and I recently noticed my hearing was getting worse. So, I had another hearing test locally. They said my hearing had not changed much at all. They tested the hearing aids and the hearing aids were not programmed for my specific hearing loss. They were not compensating for the tones that I needed them to compensate for, if that makes sense. So, I have sent them back to Audicus to have them reprogrammed. Hopefully they will be able to program them correctly. I really preferred these hearing aids to... Read More


D
dan s

10/27/2021
This is my second pair, Clara. The first pair lasted 4 years only because someone stepped on one by mistake when I dropped it on the floor. Great quality for the price. My second pair seems even better then the first and I am very pleased with this pair. Customer service is awesome also.


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David N

10/23/2021
I was led to believe that I would receive my order within 10-14 days . The tracking says it is in transit, but no location is given. I have contacted them and they tell me to be patient. Their response was at 3am meaning they were not in the US. I would advise caution.


lilycaidance

10/14/2021
Gianni was sooo great to work with! Even though I ended up returning to go to my local Audiologist, she was very understanding and continued to be a big help. She is very care person with details, over the phone, she has very warm and good personality, perfect fit for the job! Two thumbs up! Thanks Gianni!!!


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Charles

10/9/2021
First. I have had these almost a year. I have the behind the air blue tooth .rechargeable. yet the battery doesn't get through the whole day. The wires don't work right. Need to be longer. Frustration with customer service. They need to go back for repair replace. People say they can't hear me or I sound like micky mouse when I talk. They have issue's. Mostly customer service. Thinking of trying lively