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1-800-Flowers.com Flower Delivery Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
13 Customer Comments & Reviews - see all comments
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For more than 40 years, 1-800-Flowers.com has offered original floral arrangements, plants, and unique gifts to celebrate birthdays, anniversaries, and everyday occasions, as well as deliver comfort during times of grief. Backed by a caring team who prioritize customer service, 1-800-Flowers.com provides customers with thoughtful ways to express themselves and connect with the most important people in their lives. 1-800-Flowers.com is part of the 1-800-FLOWERS.COM, Inc. family of brands.

Features and Services

As the leading destination for floral and gourmet gifts, 1-800-Flowers.com provides ease and convenience when shopping for the important people in your life, for the most important moments. 1-800-Flowers.com provides a wide variety of gift baskets and gourmet food offerings from its family of brands, which customers can choose to add to their floral arrangements. As an authority in floral gifting, 1-800-Flowers.com offers a wide variety of collections featuring original floral arrangements and cut blooms that arrive fresh from the farms.

An e-commerce leader in the industry, 1-800-Flowers.com's website allows customers to choose from various categories, including same-day delivery, occasions, flower type, gift baskets, and gourmet food. In addition, the website features content and tips from experts including floral care, DIY ideas, flower meanings and more. 1-800-Flowers.com offers an easy and convenient online shopping experience, providing customers with same-day floral and gift delivery as well as a customer service hub to answer questions and easily track orders.

To further enhance the shopping experience, customers may choose to become a member of the Celebrations Passport® loyalty program, which offers free standard shipping and no service charge for one full year on purchases made across the company’s family of brands.

Flower Selection

Exotic Blooms

✔

Live Plants

✔

Custom Arrangements

✔

Hand-Held Bouquets

✔

Fresh Arrangements in Vase

✔

Artificial Flower

✔

Boutonnieres

✔

Corsages

✔

Cut Flowers (without vase)

✔

Other Gift Items

Gift Baskets

✔

Gourmet Treats

✔

Customized Greeting Cards

✔

Wine

✔

Balloons

✔

Designer Products

✔

Gift Cards

✔

Outsourcing

In-Season Blooms

✔

Local Sources

✔

Greenhouse Flowers

✔

Order and Delivery Options

International Delivery

✔

Same Day Delivery

✔

Shipping Fee

From $4.99 to $45.99 (weekend charges may apply)

Priority Shipping

✔

Local Florist Delivery

✔

Online Ordering

✔

Order Tracking

✔

Occasions and Events

 

Christmas

 

Birthday

✔

Anniversary

✔

Sympathy and Funerals

✔

Congratulations

✔

Thank You

✔

Housewarming

✔

Get Well

✔

Weddings

✔

Business Gifting

✔

Retirement

✔

Graduation

✔

Love and Romance

✔

New Baby

✔

I'm Sorry

✔

Others

✔

Customer Assistance

Money Back Guarantee

✗

Service Charge

From $6.99 to $23.99

Phone

✔

Email

✔

FAQs

✔

Knowledge Base

✔

Store Locator

✔

Shipping and Service Fees

Service charges applied to delivery by florist:

Amount of Product

Service Charge

Up to $99.99

$14.99

$100 and up

$17.99

*Weekend and holiday fees may apply

Shipping charges applied to delivery from UPS or FedEx:

Amount of Product

Total Shipping Charge

Up to $14.99

$4.99

$15.00 to $79.99

$14.99

$80 to $99.99

$17.99

$100 to $149.99

$19.99

$150 to $249.99

$25.99

$250 to $349.99

$35.99

$350 and up

$45.99

*Weekend charges may apply

For items that require special handling:

Shipping Method

Additional Charge per Delivery Address

3rd business day

$6.99

2nd business day

$7.99

Next business day

$9.99

Saturday

Up to $19.99

Flower Delivery at 1-800-Flowers.com

1-800-Fowers.com makes selecting flower arrangements simple with its easy-to-navigate interface and categories. No matter what type of celebration, 1-800-Flowers.com has the flowers and gift options that communicate the right message for any occasion.

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13 Customer Comments & Reviews

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puppalove123
7/26/2025
We ordered the "Lavender Garden & Drizzled Strawberries" combo gift for our sister's birthday on 7/25/25. The ordering process was a breeze and delivery on time, but the bouquet that was delivered -- and that we paid more than $140 to get!!! -- sure didn't look much like the one we ordered!!!!!!! I'm so disappointed I've got tears in my eyes. Our sister is very dear to us, this was a "milestone" birthday, and we wanted something really special to send her our love and a long-distance hug. Bottom line, I don't think we'll be doing business with 1-800-Flowers again -- and I can't recommend that you do, either.

pogos101.a
5/23/2023
Absolutely one of the worst companies I have ever dealt with. The flowers are so overpriced and the delivery has NEVER BEEN ON TIME. They do not care, customer service is not good. Received mothers day flowers almost 2 weeks late! All they would do is refund shipping. Ugh!

pjrn1960
1/2/2023
Sent flowers to a close family friend that lives out of state for Christmas. I paid and was charged $65.00. I received a delivery confirmation on 12/21/22. My credit card payment was processed. When I spoke to the family friend, I asked about the flowers and she never received them greater than a week later. I called and the representative said that it wasn't delivered due to high volume. I was never notified. They are a fraudulent company. In my book that is stealing. I would leave a zero rating but it is not an option

rlc4459
7/28/2022
My boyfriend ordered a dozen roses, stuffed bear and a cookie to be delivered on my 50th birthday to my office. He ordered them a week in advance. They were not delivered until 2 days after my birthday. I contacted customer service a 7 times through out the day and was told they would be delivered by 800pm. I went back to my office and waited for an hour. At 800pm got a notification they would be delivered the next day. Nothing was delivered and I contacted customer service again. Most reps are of a foreign descent and barley speak English. When the flowered were delivered 2 days later they were in awful shape. Contacted customer service again to get redelivery or refund and was only told... Read More

rlc4459
7/28/2022
My boyfriend ordered a dozen roses, stuffed bear and a cookie to be delivered on my birthday to my office. He ordered them a week in advise. They were not delivered until 2 days after my birthday. I contacted customer service a 7 times through out the day and was told they would be delivered by 800pm. I went back to my office and waited for an hour. At 800pm got a notification they would be delivered the next day. Nothing was delivered and I contacted customer service again. Most reps are of a foreign descent and barley speak English. When the flowered were delivered 2 days later they were in awful shape. Contacted customer service again to get redelivery or refund and was only told they... Read More

ironmike77001
5/9/2022
Ordered flowers for my mom on April 16th for Mothers day (May 8th) and the flowers were never delivered. I received an email on the anticipated delivery date (May 4th) that the delivery would be late but she never received the flowers.

janes2short
3/21/2022
Would zero if i could. Place a order told it was delivered. It was not. Told it would be sent day. It was not. Told they would use different florist and call and apoligize. They did not. All 3x i had to reach out to this family to see if the flowers were delivered and i by embarrassment they were not. Choose i local florist

burkheardtdanielle
2/28/2022
Will absolutely NEVER order from them again! Ordered flowers on the 26th for my girlfriend to give her dying mother to be delivered on the 28th by 8 pm. Due to Covid, she's not been allowed to visit so I thought it might make her feel better if a piece of her was there since she couldn't be. The flowers never showed up. Had a confirmation email, was able to track the order, and still showed up in the system but they cancelled the order due to "suspected fraudulent email". What the hell is fraudulent email? And they never even contacted me to tell me that the order was cancelled. No call. No email. Nothing. They called in immediate family today to say their goodbyes. So she's there now and... Read More

gsandrea638
8/25/2021
Well at least the flowers arrived on the correct date, this time. The $150 arrangement looked nothing like the photo, with far fewer blooms and lots of greenery to fill in the gaps (there was no greenery in the advertisement.) The balloon didn't say Happy Birthday, it was a smiley face. 1800Flowers wouldn't tell me the name of florist due to "privacy." To add insult to injury, the Celebrations Passport is non refundable after you use it, even within the first 30 day trial period. WILL NEVER USE THIS COMPANY AGAIN.

C
Cathy J
8/15/2021
I ordered 24 Rose bouquet for my Sister's Memorial. It Never came AND they fought me for 3 days thru my mourning, not to return my $150. I have ordered twice prior for family memorials. They ALWAYS want to exchange the exotic blooms that MAKE the arrangement! They substitute EACH TIME! I was crying each call. I WILL NEVER USE THEM AGAIN!

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