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NexTraq Fleet Tracking Software Review


ConsumersAdvocate.org Rating: 2.1 / 5 (Average)
11 Customer Comments & Reviews - see all comments
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Nex Traq Fleet Tracking software is a cost-effective tool for managing and tracking vehicles that helps improve profitability while helping businesses cut operational costs. Next Traq Fleet Tracking software uses GPS technology to track each vehicle in your fleet giving you real-time status updates. This software is highly flexible giving you the option to display the information you need and generate reports to improve every aspect of your business.

 

Features

Nex Traq Fleet Tracking software offers a variety of features designed to help managers keep track of their assets through GPS technology. Information includes real-time location, Geofencing, route display and two-way communication capability. It offers an insight into your drivers, helping you keep monitor speed and driving attitude. Get instant notifications and send out messages via email or text messages.

The system is designed to handle every type of business that ranges from a small number of vehicles to entire fleets. Monitor individual vehicle mileage, fuel consumption and schedule maintenance. Nex Traq also supports a dispatching feature that helps managers assign new routes and jobs. GPS tracking features allows you to assign the nearest drivers saving you valuable resources which providing you time-sensitive decision making to improve turn-around times and customer service in general.

 

Vehicle Tracking Capabilities

Fleet size – for small, medium and large fleets

Tracking devices – 32 point Geofencing technology

Emergency notification – involvement in accidents, hazards

Mobile management – easy access to all information on your mobile device

Real-time reports

Dispatching, job scheduling

 

Driver data

Driver’s route – route optimization feature

DriveGuard – prevents talking, texting, email and surfing while driving

Communicate with your workers through two-way messaging, forms, work orders and commercial navigation

Driver ID

Fuel card reconciliation – identify suspicious transactions or unauthorized use of fuel card

 

Vehicle maintenance

Fuel management

Maintenance scheduling

Mileage reporting

 

Support

Customer support rating – 4/5

Availability – working hours

 

Summary

Nex Traq Fleet Tracking software helps you handle all your fleet monitoring requirements by offering your several features designed to simplify each process. Reports and real-time alerts capabilities shows you all this information in real-time helping you assign each resource for maximum efficiency. The software can be customized to provide the type of service each company needs. With Nex Traq Fleet Tracking software businesses are able to maximize their resources, cut down on fuel cost, generate time-sensitive reports and improve business revenue.

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11 Customer Comments & Reviews

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F
Frank
9/26/2023
The battery was slowly having issues causing us to have to jump the car to start it, then went dead in one of our 'newer' fleet cars and had to be replaced, we found out it was because the Nextraq wiring harness was defective. The garmin unit is supposed to auto turn off when the car turns off and it was not, so the garmin was constantly pulling on the batteryt 24/7. Nextraq replaced the defective harness and said the dead battery was not their fault. Run away fast from this company!!

mkludd
12/6/2021
DO NOT SIGN UP WITH THIS COMPANY. You will regret it, I promise you. They charge you thousands on the backside when you try to cancel. We were charged thousands for sneaky contracts and they have a high turnover rate. Do yourself a favor and go somewhere else for your GPS needs, anywhere else!!!!

B
Brian
6/14/2019
Software is pretty good, but as all the other reviews state, the customer service is basically non existent. Contracts auto renew for 3 years and require you to MAIL in a cancellation request. Even after mailing in our requests, they still continued to bill us for the canceled contracts. We have been trying to get someone to contact us to resolve the issue for over 6 months.

Erin S
1/25/2019
We were not told that there was a 3 year contract to do this. It's just lovely how they put that in small writing (if even that) and then when you go to cancel they tell you that you signed a 3 year contract. There is no way out of it. No way to pay less to cancel early. Just 3 years, full price. Do yourself a favor, find someone else to use instead of them. Plus, when you talk to their customer service, they are very smart-mouthed and rude. I think they enjoy stealing your money with a hidden 3 year contract you had no idea about.

debbie
1/11/2019
When it comes to Customer Service, Nextraq has ZERO! If you have to have a contract, this is the first red flag!!! Secondly, why have all your departments and employees if no one will answer in that department or even respond to your emails. Maybe the BBB or the Attorney General's office would be the next best step? Regardless, there are other companies out there who would love to have the business and who have the BEST customer service. Stay away from this company................................................................

D
Dwight H
11/19/2018
Our company had the same problem with customer service and thinking that we were entering into a month to month service. We asked to cancel early and they said the only way to cancel was to pay off the rest of the monthly payments. That would have cost us $3400. Tried to reason with Brett Westmoreland and that was a waste of time and patience. He is the worst person to deal with that I have every dealt with in business. Absolutely a jerk... There are way better companies to deal with. Like the person said in a review read the fine print and expect to pay the total contract price with them. There are a lot of companies that are month to month. And, we made the mistake of not reading the... Read More

D
Darla
5/29/2018
NexTraq is a company NOT to tangle with. Their selling practices are deceptive at best. We have all gotten roped into the FINE PRINT with someone in the past. Be VERY careful with NexTraq. I signed up for monthly service with them. I signed papers for the trackers but was unaware that I was signing into a long-term contract. Unfortunately, we faced a decline in business and couldn’t afford to pay the high monthly fees, so we had no choice but to cancel the service. Because of our already terrible hardship, they hired a law office to chase me down for over $3200 in breach of contract! I owed only $400 in back payments! They are threating to take me to court and for NOT being able to afford... Read More

J
Jeff F
5/25/2018
Extremely poor customer service. Better companies out there! Once the salesman gets you signed up and setup with the service, that will be the last customer service help you receive. Wish they would have better customer service, because their software and hardware have worked pretty good.

N
Norbelly
9/6/2017
Scams price and policy. no useful software. Terrible customer service.

D
David
5/18/2017
Do not waste your time using this company. After you take their bait you will never hear from them again, you can call leave messages, emails, voice mails and no one will ever respond. Tried not paying and they use a collection department not associated with them to collect. This has been a huge disappointment and waste of our money., Don't believe their sales pitch because that is all there is.

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