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WooCommerce eCommerce Website Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
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Released in 2011, WooCommerce is a free, open source eCommerce plugin for Wordpress that has become one of the most utilized online store builders. With plenty of built-in features and inexpensive extensions, WooCommerce’s versatility, simplicity, and affordability make it an appealing choice for businesses of all sizes.
 
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How is WooCommerce rated?

Breakdown

4.0/5
Hosting Capabilities
4.0/5
Ease of Use
3.5/5
Marketing and Analytic Tools
4.0/5
Cost

Overall Rating: 3.9 / 5 (Very good)

WooCommerce is one of the most used eCommerce platforms on the market. As a free, open source WordPress plugin, it offers full customization and affordable extensions for businesses of all sizes. WooCommerce's basic platform allows merchants to instantly build an online store, though purchasing additional features may be necessary for specific cart and purchasing options. Although not serviced by live customer support, the variety of tutorials and how-to guides available on the site can help resolve most questions or technical issues.

WooCommerce Hosting Features

Hosting Capabilities - 4 / 5

Since WooCommerce is a Wordpress plugin, it requires self-hosting by the user. This means you can choose where to register your domain and pick the web-hosting option that best suits your needs. The basic WooCommerce plugin already has a mobile-friendly design and, after the initial setup process, is ready for use instantly.
Payment Methods Supported
PayPal
Responsive Websites
Yes

WooCommerce Marketing and Analytics

Ease of Use - 4 / 5

WooCommerce is an open source platform, allowing for a fully customizable online store. There are large selections of free themes and add-ons to help merchants personalize their site, although some features may only be available with the purchase of additional extensions. Nonetheless, the integrated Wordpress SEO is an invaluable tool for maximizing the online store's reach and efficiency.
Customer Outreach Tools
Mobile Storefront
Conversion Tools
Product Ratings and Reviews
Coupons
Discounts
SEO Optimization
Yes

WooCommerce Cost

Marketing and Analytic Tools - 3.5 / 5

The WooCommerce plugin is completely free. Users can choose from a variety of themes and add-ons at no additional cost. However, a variety of useful (and sometimes necessary) extensions are available for purchase. We recommend users examine and consider the features they will need and use, so as not to choose extensions that would drive up the cost of setting up the store. Purchased WooCommerce themes have a 30 day, money back guarantee. Additionally, there are no transaction or setup fees.
Transaction Fees
No
Setup Fees
No
Free Templates Available
Yes

WooCommerce Customer Experience

Cost - 4 / 5

Since 2015, WooCommerce has been part of Automattic, operator of WordPress. Automattic/WordPress has an A+ rating from the BBB and an 8.3 score from Trustpilot. WooCommerce has no live customer service, either by phone or online. It does offer plenty of how-to manuals, and most support-related questions can be clarified by the site’s FAQs and user guides. Furthermore, users can open a support request online to receive assistance regarding any issue not resolved with the above-mentioned guides.
Year Founded
2011
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
8
Trustpilot Rating
8.3 out of 10
Date Collected
2018-07-09

Company Profile

Full Name
WooCommerce eCommerce Website
Company Website
https://woocommerce.com/
Headquarters
Bellville, Cape Town, South Africa

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Our Partner
  • Free, open-source WordPress plugin
  • Variety of tutorials and how-to guides to help in the setup process
  • Full compatibility and support with WordPress
  • Complete customization options, including free themes and add-ons

 

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