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Vitagene DNA Testing Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
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Vitagene is a wellness-focused genetics company that provides DNA testing kits to customers looking to improve their personal nutrition and health habits. Vitagene uses a customer's DNA to provide them with their ancestry, as well as diet recommendations, supplements, skincare, and fitness routines tailored to best fit their genetic makeup. Vitagene was founded in 2014 and is located in San Francisco, California.
 
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How is Vitagene rated?

Breakdown

4.5/5
Products & Services
4.5/5
Privacy & Security
4.5/5
Online Resources
5.0/5
Cost & Availability

Overall Rating: 4.6 / 5 (Excellent)

Vitagene is an excellent option for customers who want to improve their health because it uses their DNA to provide custom meal plans, exercise routines, and supplementation. The company takes into account a customer's current diet, medications, health history, and goals, and ties it in with their DNA to provide the best lifestyle choices for their body. Their DNA kit comes in three tiered options, and customers who have taken DNA tests with other companies can upload their DNA files to their platform. Vitagene takes their customers' privacy seriously, so they don't provide information to third-party companies unless explicitly specified by the user. The company has solid reviews on Trustpilot.

Vitagene Testing Features

Testing Features - 4.5 / 5

Vitagene uses genotyping for their DNA analysis, and the process is done in U.S. laboratories that are certified by the Clinical Laboratory Improvement Amendments of 1988 (CLIA) and accredited by the College of American Pathologists (CAP). The company does not disclose the number of genetic markers, so customers interested in this number will have to contact Vitagene directly.
Time for Results
3-4 weeks after your sample is received by the lab.
Collection Method
Cheek Swab

Vitagene Results Analysis

Products & Services - 4.5 / 5

Vitagene does not disclose the size of their database. Test results do not identify specific relatives, but rather present customers with their ancestry percentage. However, Vitagene Tree DNA offers access to your Haplo Groups via a partnership with Family.
Identification of Relatives
No

Vitagene Other Services

Online Resources - 4.5 / 5

Vitagene provides customers with health advice that is tailored to their genetic ancestry. Due to this, the company offers services, plans, and products that fit the suggested diet, fitness and supplement habits. These plans are optional, so customers can opt in or out at any time. Their website also has forums for their customers and a blog with helpful articles on wellness and health.
DNA for Medical Purposes
Yes
Mobile App
No
Family Tree Creator
No

Member Features

  • Online Forum
  • Blog

Vitagene Pricing

Cost & Availability - 5 / 5

Vitagene sells three DNA test packages that range from basic to premium benefits: their Health + Ancestry Report, Premium Report, and Vitality Bundle. Their basic package provides almost all the benefits offered by the company, which means that customers do not have to spend too much to access the majority of Vitagene's features. The company also offers two products for customers who already have a DNA file with another company, with packages that support DNA results by 23andme, AncestryDNA, FamilyTreeDNA, and MyHeritage.
Basic Kit Price
$79

Cost of Add-ons

If you need a DNA test kit, Vitagene offers 2 products: -Premium Report: $99 -Vitality Bundle: $169 If you already have a DNA file from other services, Vitagene offers the following products: -Health Reports: $49 -Vigor Bundle: $149

Vitagene Reputation

Reputation - 5 / 5

Vitagene holds a solid 9.3 Trustpilot rating, a score based on 157 reviews, with only 3 being negative. Positive reviews praise the company's accuracy, detailed health reports and lifestyle advice, while negative reviews comment on issues with supplement mismanagement, and problems with customer service. Vitagene has a low rating with the Better Business Bureau, but the score is based only on two negative reviews and four complaints.
BBB Rating
F
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
2
Year Founded
2014
Trust Pilot Rating
9.3 out of 10
Date Collected
2018-09-12

Litigation and Regulatory Actions

There are no regulatory actions in record.

Vitagene Privacy

Privacy & Security - 4.5 / 5

Vitagene retains a user's DNA for 25 years, after which time the sample is destroyed. To protect personal information, the company uses Security Sockets Layer Encryption (SSL) to encrypt sensitive personal information, such as genetic data, profile, and login credentials, before it is sent over the internet. Vitagene mentions that it has various physical and technical security safeguards that protect customer confidentiality, integrity, and availability of information but does not disclose them.
Time Company Holds Data
25 years
Disclosure to Third Parties
No
Encryption/Web Security
Security Sockets Layer Encryption (SSL)

Company Profile

Full Name
Vitagene DNA Testing
Company Website
https://vitagene.com/
Headquarters
415 Brannan Street, San Francisco, CA, 94107

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Customer Comments & Reviews

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M
Meredith
7/24/2019
The manager Nate Robinson is rude and untrustworthy. The company takes WEEEEEEEKS to get you results and the results look like a 3rd graders book report. Basically, it’s rushed, lacking any useful information, and written for children to read. Do not waste your money on this. Horrible horrible company.

Top Rated
Our Partner
  • DNA analysis for your optimal health
  • Customized menus based on your DNA
  • Supplementation plans to reach your goals
  • Interactive map of your ethnic story
  • Fitness routines based on your genetics
  • Skin and Beauty Report based on your genetics
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