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6 Customer Reviews - see all comments
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MyHeritage is a DNA and family history research company founded in Israel in 2003. After a number of acquisitions, its database has grown to 103 million users, 3.2 billion profiles, and 42 million family trees. The firm's cutting-edge technology includes family trees, advanced DNA tools to understand your relationship to your DNA Matches, and a robust research catalog of 9.7 billion historical records that includes newspaper clippings, photographs, and census records. MyHeritage offers two types of DNA tests: one for ancestry, and one that incorporates ancestry together with health reports for 29 conditions.
- Summer is Here Sale: $59 and Free Shipping on 2+ kits
- DNA Health + Ancestry kit costs $199
- 24/7 Customer Support
- 3 million samples in the DNA database
- Get results in 4-6 weeks
- DNA sample destroyed upon request
- Comprehensive privacy settings and data security
Latest MyHeritage Reviews
Boycott My HeritageI’m creating this post because DNA Company is fake news for the Afro-American people. After having my DNA tested by My Heritage, the results were, Oh, you’re from Africa, OK, that’s common knowledge, silly. I looked at anywhere from 200 to 4000 matches from multiple DNA sites and worldwide locations, and the results were still the same: no DNA match from Africa. But how can that be? I asked My Heritage, and they said Africans still live in huts with no social economics. Do you think they have a cell phone or two? My Heritage is an Israeli-based company that is presently committing genocide, and their worldwide comment is that people of color and their children are... Read More
I have been a myheritage member since 2013. In Feb'22, I paid $157 for an annual subscription. I never really used it and just forgot about it. Then on 2/19/23, a pre-authorization charge of $316 from myheritage.com showed up on my credit card. I immediately went to the site and turned off the plan. And I called their support line to cancel, but couldn't reach them. So I left a message that I had cancelled my subscription and wanted the $316 charge reversed. I called a few times more and finally reached a person on their support team on 2/27. I explained the situation and that I wanted the $316 back. The person first offered a 10% discount. I declined. Then he offered a 50% discount and... Read More
I have never had a problem of any kind. Anytime I have had any questions...got ahold of customer service right away and always helpful.
I am so over this company! I purchased 2 kits at Christmas time for my husband and I, they received our tests in February and still know results they were supposed be back on the 6th of April then got a message that they were up grading and we would receive them on the 16th and still nothing, I have a very large extended family and they all were going to use my heritage but not now last count was 30 or 35 people that was going to use this service! Here's the thing you pay for a service and expect the results in a timely fashion their web site says it takes 4 weeks so that's what you expect for what you pay for and for them to answer your questions and have you sit on hold just to have... Read More
This company is ridiculous. To speak to anyone , you wait on hold for an hour or more. I ordered a kit that I never recieved. Others received false results. You get basic results and must pay more for more information. Actually seems like a scam.
Worst customer support EVER! Just cancelled my account and requested refund. No instructions with test. Called "24/7 support" 5 times this morning. All automated for support, when asked to enter my cell # to have instructions texted, system hung up after 4 digits! WTF? Finally, 5th time, went to sales instead of support. Spoke to a human (nice enough guy) who gave URL for instructions. Went to website and "instructions" wasn't an available tab. He said you must type in the URL, no explanation why you can't get there without knowing the "secret code" URL. Garbage company, I wouldn't let them test PH balance in a swimming pool.