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Aflac Disability Insurance Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
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Aflac is one of the largest national health and life insurance companies and is the top provider of voluntary supplemental insurance plans, including accident, cancer, critical illness, and short-term group disability insurance. Founded in 1955, it is headquartered in Columbus, Georgia.
 
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How is Aflac rated?

Breakdown

4.5/5
Policies & Coverage
4.3/5
Flexibility
5.0/5
Financial Strength
5.0/5
Reputation & Customer Experience

Overall Rating: 4.6 / 5 (Excellent)

Aflac is a well-known insurance company; its duck mascot and television commercials have been around for years. Beyond its advertising exposure, it is the largest provider of voluntary supplemental insurance policies, offering group and individual insurance plans. It claims to provide financial protection to more than 50 million people worldwide and has been in operation for more than 60 years. It advertises a "One Day Pay" program and "guaranteed-issue" of insurance without medical underwriting (both available on some products). It is a well-respected company in the insurance industry and it's financial and BBB ratings reflect its stability and reputation; however, it only offers a group disability plan.

Aflac Policies & Coverage

Policies & Coverage - 4.5 / 5

Aflac offers a group short-term disability policy (total and partial) as well as individual accidental and cancer insurance plans. It's short-term group policy offers a guaranteed renewable feature (up to age 75) and multiple elimination periods (7 to 180 days). Exclusions and limitations include pre-existing conditions and one disability claim limit at a time. The website also offers a convenient online quote feature.
Policy Types
Short-Term
Accident-Only
Individual
Group
Policy Features
Partial Disability
Guaranteed Renewable
Waiver of Premium
Elimination Period
0/7,0/14, 7/7, 7/14, 14/14, 0/30, 30/30, 60/60, 90/90, 180/180 (injury/sickness)
STD Maximum Monthly Benefit
$500 to $6,000 per month, depending on income
Short-Term Benefit Period
Total disability: 3, 6, 12, 18, or 24 months; Partial disability: 3 months
Online Quote
Pre-Existing Conditions Exclusion
Exclusions & Limitations
In addition to pre-existing conditions, Aflac has specific exclusions and limitations associated with its short-term disability insurance policy. See Link to Source for more information.
Link to Source
https://webordering.aflac.com/PDF/A57675MA.PDF

Aflac Flexibility

Flexibility - 4.3 / 5

Under Aflac's short-term group disability policy, it offers a waiver of premium rider that is month to month, which waives premiums for both the policy and associated riders. Additionally, the company offers a hospital confinement indemnity rider which provides benefits that may not be covered by the policyholder's major medical insurance plan.

Available Policy Riders

Future Increase
Cost of Living Adjustment
Waiver of Premium
Residual Benefits
Own Occupation
Automatic Benefit Increase
Guaranteed Insurability
Return of Premium
Critical Illness
Hospital Confinement Indemnity
Supplemental Disability Income
Retroactive Injury
Accidental Medical Expense
Catastrophic Disability

Other Riders

Aflac offers an "Aflac Value Rider" which pays policyholders $1,000 every 5 years (up to five times) as long as the policy and rider remain active and paid in full. It also offers critical illness insurance.

Aflac Financial Strength

Financial Strength - 5 / 5

Aflac is one of the largest insurance companies in the United States and has $20.48 billion in equity with $4.34 billion in operating income. The company has strong financial ratings including an A- with Standards & Poor's, A3 with Moody's, and A- with AM Best. It had a 4.51% share of the market in 2017, which reflects its size.
Company Type
Underwriter
Underwriter
American Family Life Assurance Company of Columbus
Year Founded
1955
Market Share 2017
4.51%
Total Premiums 2017
$4,431,539,282.00
Standard & Poor's Financial Rating
A-
Moody's Financial Rating
A3
AM Best Financial Rating
A-

Aflac Reputation & Customer Experience

Reputation & Customer Experience - 5 / 5

For 17 years now, the company has made Fortune Magazine's World's Most Admired Company list (Insurance: Life and Health category), according to PRnewswire. Its BBB rating is A+ with only eight negative reviews, of which two were related to claims-processing (Aflac responded to both) and the others were related to customer service experiences. The NAIC reports a 0.21 complaint ratio, far below the national median of 1.00.
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
8
Date Collected
2018-03-15
NAIC Complaint Ratio 2017
0.21
NAIC Total Complaints 2017
101

Company Profile

Full Name
Aflac Disability Insurance
Company Website
https://www.aflac.com
Headquarters
1932 Wynnton Road, Columbus, GA, 31999

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Customer Comments & Reviews

Loading Reviews ...
mspctechnology
1/10/2024
I am disputing the denial of my long term disability claim. Aflac denied my claim due to pre-existing medical condition. I have not received any payment for months. I am waiting for pre-authorization and then an appointment for back surgery. I never had back surgery so how can this be pre-existing? I have had my primary doctor's office send in all office visits notes but my customer rep always state that the paperwork wasn't received. So I pick up the paperwork from my medical doctors, while in server back and hip pain, then copy the files and upload to their website portal. I had upload doctor's information serval contact numbers and my rep called me and ask for the info again... Read More

syldixon.sd
10/13/2021
I had Aflac short term disability and made a claim after submitting the paperwork they denied my claim saying my hip replacement was pre existing and didn’t pay after taking my money for months they did not pay now all my bills are behind and now way to buy food Thank you Aflac

C
C
11/8/2019
Would have given 0 Star if that were possible. Submitted two claims that were denied because they said the policy wasn't effective. I called 3 times, and every time, they use all the tricks to drag on the issue: I've even emailed them documents proving that the policy was active and paid every month. The last time I called, the rep now said that their "research department" is researching my case, that they need 14 days (even though my first call was already more than 14 days before) but when I asked if I could talk to a manager or someone in that "research department" the rep said there was no phone in that department (?) and that "they" were researching. Then he asked me for proofs of... Read More

gmdaniti
8/14/2019
I have patiently waited to no avail and no payment after months. Unethical company - stay away!

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