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Royal Caribbean Cruises Ltd. Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
10 Customer Comments & Reviews - see all comments
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Royal Caribbean International offer vacation and shore excursions through its cruise line services. Royal Caribbean Cruises Ltd, is comprised of six distinct companies. Cruise destinations go beyond the Caribbean with locations in Italy, Alaska and the Canadian Rockies.  

Royal Caribbean International Experience

Food and Dining

Aside from three celebrity chefs that are present in their crew, Royal Caribbean International also offers two dining selections which are Dynamic Dining Choice and Dynamic Dining Classic. Dynamic Dining Choice allows guests to have the freedom to choose the restaurant and dining time that they desire. Their menus changes throughout the cruise bringing guest favorites and new specialty dishes for everyone to enjoy. Another option is also provided for guests who prefer traditional main dining style with same dining time which is the Dynamic Dining Classic. There are a total of 18 unique restaurants available on-board for guests that serves various dishes for every appetite.

Stateroom and Suites

Royal Caribbean International provides staterooms that vary on the cruise ship in which a guest is booked. They offer four main categories for their staterooms where travellers can choose a specific room type based on their needs.

 

Room Category

Available Room Types

Suites/ Deluxe
  • Junior Suite
  • Grand Suite
  • Two Bedroom Suite
  • Accessible Junior Suite
  • Owner’s Suite
  • Royal Family Suite
  • Crown Loft Suites
  • Accessible Crown Loft Suite
  • AquaTheater Suites – Deck 8
  • AquaTheater Suites – Deck 9
  • AquaTheater Suites – Deck 10
  • Presidential Family Suite
  • Sky Loft Suite
  • Family Junior Suite
  • Royal Suite
  • Royal Loft Suite
  • Owner’s Loft Suite with Balcony
  • Superior Grand Suite with Balcony
  • Grand Loft Suite with Balcony
  • Spa Junior Suite with Balcony
  • Sky Loft Suite with Balcony
  • Family Connected Junior Suite with Balcony
  • Two Bedroom Suite
  • Accessible Spa Junior Suite with Balcony

Balcony
  • Deluxe Ocean View Stateroom with Balcony
  • Superior Ocean View Stateroom with Balcony
  • Superior Ocean View Stateroom
  • Accessible Deluxe Ocean View Stateroom with Balcony
  • Central Park View Stateroom with Balcony
  • Superior Ocean View Stateroom with Large Balcony
  • Accessible Superior Ocean View Stateroom with Balcony
  • Accessible Boardwalk View Stateroom with Balcony
  • Boardwalk View Stateroom with Balcony
  • Accessible Central Park View Stateroom with Balcony
  • Super Studio Ocean View Stateroom with Balcony
  • Accessible Family Ocean View Stateroom with Balcony
  • Family Ocean View Stateroom with Balcony
  • Ocean View Connected Stateroom with Balcony
  • Deluxe Obstructed Ocean View Stateroom with Balcony

Ocean View
  • Ocean View Stateroom
  • Accessible Ocean View Stateroom
  • Superior Ocean View Stateroom
  • Large Ocean View Stateroom
  • Accessible Large Ocean View Stateroom
  • Family Ocean View Stateroom
  • Boardwalk View Stateroom
  • Central Park View Stateroom
  • Accessible Central Park View Stateroom with Balcony
  • Ocean View Connected Stateroom
  • Two Bedroom Suite

Interior
  • Interior Connected Stateroom with Virtual Balcony
  • Studio  Internal Stateroom with Virtual View
  • Superior Interior Stateroom
  • Promenade Family Stateroom
  • Family Interior Stateroom
  • Accessible Superior Interior Stateroom
  • Promenade Stateroom
  • Accessible Promenade Stateroom
  • Accessible Large Interior Stateroom
  • Large Interior Stateroom
  • Interior Stateroom
  • Accessible Interior Stateroom

*Decoration, arrangement, and room size vary by ship. Please visit Royal Caribbean International’s website to know more about their staterooms.

The company also offers Royal Suite Class on their selected cruise ships which allow guests to experience luxury travel. Royal Suite Class are available on Anthem of the Seas, Oasis of the Seas, Allure of the Seas, Ovation of the Seas, and Harmony of the Seas.

Star Class

  • Personal Royal Genie
  • Complimentary beverages
  • Unlimited Voom High Speed Internet
  • Exclusive complimentary dining
  • Complimentary Gratuities
  • Favorite Brand Names
  • All day access to suites-only coastal kitchen
  • Access to exclusive activities
  • Complimentary in-suite movies
  • One day pass to spa thermal room
  • One fitness class

Sky Class

  • Exclusive Beach Access
  • Suite Lounge
  • Exclusive Signature Activities
  • Concierge
  • Coastal Kitchen
  • Unlimited Voom High Speed Internet

Sea Class

  • Dinner at Coastal Kitchen
  • Luxury bedroom amenities
  • L’Occitane Bath Amenities

On-Board Activities

Royal Caribbean International cruise ships are equipped with multiple lines of on-board activities which suits different age groups. Their cruise ships have a variety of spa services and skill enrichment activities available for their guests. Passengers can also enjoy boutiques featuring their favourite name brand and tax-free shopping at Duty Free.

A range of fun-packed shows and nightlife events are offered everyday which includes Broadway musicals, live comedy and music, and ice-skating shows. Guests can also take please in trying a little slice of Vegas right at sea through Royal Caribbean International’s on-board casino activities. Other adventurous activities that they offer are:

  • Rock Climbing
  • Zip Line
  • Ice Skating
  • Mini Gold
  • Running or Jogging Track
  • Inline Skating
  • Boxing Ring
  • Vitality Fitness Center
  • Indoor Active Space or SeaPlex
  • Sports Court and Tournaments
  • Scuba in the Pool
  • Table Tennis
  • FlowRider
  • 360-degree view that ascend 300 feet above sea level (Only available in Quantum Class)

Travel Protection Program

Royal Caribbean International makes sure that their guests have the best vacation exploring different destinations with peace of mind. The company offers a Travel Protection Program that includes Travel Delay Coverage, 24/7 support, cancel for any reason, Medical Protection, and Luggage Protection.

The cruise line allows travellers to cancel their trip regardless of the reason. They can receive up to 100% cash back for the unused fraction of their fare if they cancel with a specified reason such as injury or illness. There will be 75% cruise credit if a customer has cancelled for any other reason. In case that a passenger gets sick or injured during their vacation, Royal Caribbean International is obliged to give them the proper care and aid they needed. Their medical protection plan reimburse for expenses and emergency transportation by land or air.

Royal Caribbean’s Travel Delay Coverage allows guests to still get on and enjoy their vacation even when they’ve been delayed. They also provide Luggage Protection which let travellers have their bags covered up to $1,500 if they’re stolen, lost, or damaged and up to $500 for covered replacement items if they’re delayed.

Cruise Ships and Itineraries

Class

Ship

Quantum Class

Anthem of the Seas

Ovation of the Seas

Quantum of the Seas

Freedom Class

Freedom of the Seas

Independence of the Seas

Liberty of the Seas

Oasis Class

Allure of the Seas

Harmony of the Seas

Oasis of the Seas

Radiance Class

Serenade of the Seas

Brilliance of the Seas

Radiance of the Seas

Jewel of the Seas

Voyager Class

Voyager of the Seas

Adventure of the Seas

Mariner of the Seas

Explorer of the Seas

Navigator of the Seas

Vision Class

Legend of the Seas

Rhapsody of the Seas

Grandeur of the Seas

Vision of the Seas

Enchantment of the Seas

Sovereign Class

Majesty of the Seas

Empress of the Seas

Destinations

  • Bahamas
  • Asia
  • Australia/New Zealand
  • Arabian Gulf
  • Alaska
  • Hawaii
  • Caribbean
  • Canada/New England
  • Europe
  • Bermuda
  • Pacific Northwest
  • South Pacific
  • Transpacific
  • Transatlantic
  • Repositioning

Excursions Offered

Royal Caribbean International has a list of shore excursions that includes Guaranteed First Off Ship and Return to Ship. Travellers can also easily cancel their bookings with the company’s 24-hour cancellation service. The cruise line enables their passengers to explore island after island and culture after culture with their excursions.

  • Culture and Sights
  • Royal Tour Challenge
  • Active Adventures
  • Family Connections
  • Multi-Day Adventures
  • Culinary Delights
  • Caring Discoveries

Royal Caribbean International - Summary

Royal Caribbean International definitely has a lot to offer with its cruise line services. A range of on-board activities and excursions are available to help make your next vacation more memorable. Each guest is backed by the company’s Travel Protection Program which ensures a safe and secured stay during their vacation.  

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10 Customer Comments & Reviews

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brianandmeredythe
4/10/2024
I would give them no stars if it was possible! We just returned from a cruise on the Odyssey of the Seas. This was, without a doubt, the worst cruise that my husband and I have ever taken! It started the day we boarded and we found that I could not do the muster briefing because someone from RCCL had loaded my husband's information and picture on my seapass card. Next we found out that our balcony stateroom was 75% obstructed by steel beams! I logged into the app to check and see what time our dinner reservations were for that night, only to find that every reservation had been deleted. After waiting on hold for 45 minutes, my husband and I went down in person at dinner time to... Read More

D
David
4/10/2023
Do not book before 90 days out!!! We are 89 days out and the price we paid for our cabin was dropped by about half. But since we must pay in full before the 90 days out to keep our reservation, their policy is not to match the lower price. We as a group of travelers will never book more than 90 days out! Buyers be aware of their very bad business practices!

rlewis1767
1/21/2023
Don't be fooled. there are seven reviews here, and not one of them rated this cruise line more than two stars, including myself. Yet they have the balls to display 4 1/2 stars. What a joke. I'm lowering my rating to 1 star.

rlewis1767
1/21/2023
Sailed on the Alaska President's Cruise in 2022. One of the most mediocre experiences on a cruise I've ever had. The food as fair to poor. We were booted off the elevator twice because the President and his entourage took over the elevator for their private use, while we were on it. We waited for several hours while the president's group took off on another boat to view the glacier up close while we hung back a few miles away. We never saw the president except at a distance once in a while. Never made even an announcement. We had a group of 11 people on a very special trip for us. Royal Caribbean saw to it that we were treated like steerage. Disney does a far, far better job. To... Read More

D
Dru K
1/10/2023
My wife and I took a cruise on Radiance of the Seas in August of 2022 to Alaska and contracted Covid 19 while on board. the symptoms showed up on the 4th day and we were isolated in a stateroom for the balance of the cruise then required by the doctor on board to isolate for another 3 days in Anchorage. We were treated very well by the crew and the medical staff, but Royal Caribbean International has yet to reimburse us for extra expenses promised at the ship. 11 contacts with them by us and our travel agent and never have we been contacted by them either to update us on the invoice submitted or pay the amount promised. We have been patient for 5 months and now i am commenting anywhere I... Read More

skindoc336
8/3/2022
I was assaulted in international waters on their cruise ship. A clear case of assault and battery per Canada and Seattle codes. Despite securing photos, video, and witness testimony, Royal Caribbean has made zero effort to provide any compensation. Calls went unanswered, emails not returned. A legal case file has been opened, but beware they fly a Bahama flag so enforcing a lawsuit from the USA is challenging. Warning to all that cruise with them that you will not be protected from assault and battery on international waters and you will have minimal recourse since they fly a Bahama based flag. You are on your own.I would suggest that if you travel in international waters to secure a... Read More

afroamby
10/12/2021
Booked RC as a first time cruiser. Not happy at all! Booked w an agent. Long story short, my cruise itinerary was changed WITHOUT COMMUNICATION to my agent or myself, until I complained to my agent. I did not want to go to the islands on the new itinerary RC changed. My agent rebooked another itinerary for me and its costing us a lot more with hotel, flying ect. RC didn't want to give us a discount towards anything. My friend that had the same issue on Norwegian, was able to get FREE DRINKS & A FREE UPGRADE. RC sucks I will never travel with them or their other ships, Celebrity & Azamara. Try Norwegian or Virgin!!!!

K
Kathy
9/23/2021
Ship doesn't sail and Customer Pays the price! We were booked to back up the Ovation's Inaugural Cruise (May 2019). Because of Covid, the ship didn't sail but we kept moving the dates forward. Sometime in July(2021), RCCL call to reschedule the cruise again (this was the 3rd or 4th date change), but this time they used some fancy title. Apparently I was suppose to know that this fancy title meant I gave them permission to change THE SHIP! The ship change wasn't realized until this week when I went to pay for the room. I called RCCL thinking it was an error. No error. When I said there was no way I would have agreed to a ship change, they said I did and WOULDNT do anything to... Read More

Cyndi W
6/22/2021
We booked 3 cabins with balconies in January. A few days ago, they not only billed my credit card for the full amount past the deposit, but then the trip advisor said they were cancelling the ship out of Galveston. No other ships were available from that port. After prices tripled, RC offered a 25% discount if we rebooked from a different port in a different state, which didn't even make a dent in the higher prices they were asking. Though, it seems we dodged a bigger issue as they just came out with new restrictions for all non-vaccinated folks. It seems, passengers will not be allowed to participate in the majority of events and forced to remain in their cabins or limited where they can... Read More

David R
3/25/2020
I have been on hold for almost 2 hours for a customer service manager . I will never spend another $ on any of your cruise lines. I have spent will over 100K over the past five years and a little cruise costing me $5,000. I Finally got a customer service manager and they could not help. Go figure.

Our Partner
  • Guaranteed first off ship and return to ship for shore excursions
  • Options of shore excursions offered
  • Best price guarantee
  • Crown and Anchor Society for loyal members
  • High-speed internet at sea
  • Locate a travel agent near your area
  • Travel protection program
VISIT SITE

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