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Celebrity Cruises Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
7 Customer Comments & Reviews - see all comments
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Celebrity Cruises offers a luxurious and classic cruising experience through quality services combined with its modern facilities. The company operates 10 cruise ships categorized into three classes, each with its unique feature to offer. Celebrity Cruise offers a variety of Shore Excursion packages and Butler Services for its suites.

Celebrity Cruise Experience

Food and Dining

Celebrity Cruises allows guests to choose from an array of dining choices on-board. They offer casual and fancy dining with up to a dozen of specialty restaurants and a variety of lounges, clubs, and bars. The cruise line introduces a flexible dining option which is “Celebrity Select Dining”. This allows guests to choose when they dine on an everyday basis which also includes pre-cruise day-by-day flexible dining reservation system. Celebrity Cruises’ menus are designed by d chef Cornellus Gallagher and are locally sourced from regions they visit.

The company sets one price for their beverages which includes a variety of drinks. Their beverage package consists of endless refills of sodas, unlimited bottled water, cocktails, wine by the glass, and premium coffees. Celebrity Cruises also provides specific beverage packages which travellers can view in their website.

Stateroom and Suites

Room

Features

Penthouse Suite

  • Private veranda with whirlpool and lounge seating
  • Marble master bath with tub and separate shower
  • Separate living area with baby grand piano

Reflection Suite

  • Room Size: 1,636 square feet
  • Veranda: 194 square feet
  • Located in a private area accessible only by guests carrying the suite SeaPass® card
  • Complimentary mini bar
  • Package
  • Sea-view bathroom with shower and balcony tub

Royal Suite

  • Private veranda with whirlpool tub and lounge seating
  • Marble master tub with tub and separate shower

Signature Suite

  • Room size: 441 square feet
  • Veranda: 118 square feet
  • Balcony tubs with rain showers
  • Located in a private area on Deck 14 accessible only by guests carrying the suite's SeaPass®Â card

Sky Suite

  • Full in-suite breakfast, lunch, and dinner service
  • Priority tender service
  • Daily in-suite espresso and cappuccino
  • Spacious veranda
  • Afternoon canapés and tea service

Celebrity Suite

  • Daily in-suite espresso and cappuccino
  • Full in-suite breakfast, lunch, and dinner service
  • Spacious veranda
  • Priority tender service

 

  • 24-hour room service
  • Signature friendly, personalized service
  • Private mini bar
  • Complimentary tote bag
  • Personal Spa Concierge
  • Access to Persian Garden and Relaxation Room
  • On-demand wellness programming

Other rooms offered:

Veranda Staterooms

  • Daily ice service in stainless steel ice buckets
  • Complimentary tote bag
  • Private mini bar
  • 24-hour room service
  • Signature friendly, personalized service with a guest to staff ratio of nearly 2:!

Ocean View Staterooms

  • 24-hour room service
  • Complimentary tote bag
  • Daily ice service in stainless steel ice buckets
  • Our signature friendly, personalized service with a guest to staff ratio of nearly 2:1
  • Private mini bar

Inside Staterooms

  • 24-hour room service
  • Signature friendly, personalized service
  • Daily ice service in stainless steel ice buckets
  • Private mini bar
 
Celebrity Cruises offers three room classes which are Suite, AquaClass, and Concierge. Guests are given the privilege to upgrade their class to AquaClass and Concierge for them to receive special amenities and services.

Suite Class

  • 24/7 personal butler service
  • Unlimited internet access
  • Access to the exclusive lounge, Michael’s Club
  • Unlimited dining in all specialty restaurants
  • Dedicated private restaurant, Luminae, reserved exclusively for all Suite Class guests
  • Available fleet wide except on Celebrity Xpedition

Aqua Class

  • 24-hour room service
  • Signature friendly, personalized service
  • Private mini bar
  • Complimentary tote bag
  • Personal Spa Concierge
  • Access to Persian Garden and Relaxation Room
  • On-demand wellness programming

Concierge Class

  • Signature friendly, personalized service
  • Daily ice service in stainless steel ice buckets
  • 24-hour room service
  • Private mini bar
  • Dedicated on-board concierge desk
  • Exclusive destination seminar
  • Main and specialty restaurant seating time preferences
  • Concierge Class Captain’s Club points (5 points per night)
  • Exclusive welcome aboard Concierge class lunch in the main restaurant

On-Board Activities

Celebrity Cruises offers a line of on-board activities that allows them to relax and have fun while they’re on vacation. The cruise line’s CelebrityLife gives hundreds of different activities for each of their cruise ship. Their activities are divided into four categories which are Learn, Taste, Play, and Revive that suits each individual’s interest and preferences.

There are entertainment shows prepared for guests each day and night. Their live entertainment and production shows are presented continuously throughout the day and even at night. Guests can also enjoy Celebrity Cruise’s luxurious on-board bars, lounges and clubs where they can relax and have a taste of unique drinks. Other activities that Celebrity Cruise offers are Casinos, Canyon Ranch SpaClub, and on-board shopping.

Special Occasion Cruise Packages

  • Honeymoon
  • Wedding
  • Engagement
  • Anniversary
  • Professional Photography
  • Birthday
  • Graduation
  • Reunion
  • Retirement

Cruise Ships and Itineraries

Class

Ships

Solstice Class

Celebrity Equinox

Celebrity Solstice

Celebrity Eclipse

Celebrity Reflection

Celebrity Silhouette

Millennium Class

Celebrity Summit

Celebrity Constellation

Celebrity Millennium

Celebrity Infinity

Xpedition Class

Celebrity Xploration

Celebrity Xperience

Celebrity Xpedition

Destinations:

  • Bermuda
  • Alaska
  • Asia
  • Bahamas
  • Australia and New Zealand
  • Canada and New England
  • Europe – The Mediterranean
  • Caribbean
  • Europe
  • Panama Canal
  • Galapagos
  • South America
  • Transatlantic
  • Transpacific

Excursions Offered

Celebrity Cruises enables their guests to experience one-of-a-kind shore excursions that have Guaranteed Return to Ship, Hassle-Free Cancellation Policy, and Guaranteed First Off Ship. The cruise line let travellers explore each destination they visit together with their experienced guides. Excursions offered are carefully planned by the company’s insured partners to ensure the safety of their guests.

There are activities provided exclusively for families and groups and flexible private journeys that allow travellers to reserve private cars or vans which are available in many ports. An array of experiences is specially designed for travellers to enjoy the places they visit. Other types of excursion packages that travellers can book for are Celebrity Exclusives and Celebrity Shore Excursion Packages.

*Shore excursions are not included in Celebrity Cruise’s fares

Celebrity Cruises - Summary

Celebrity Cruises offers passengers a deluxe cruise experience with its modern amenities and high quality services. Its boasts spacious accommodations designed to give guests a relaxing cruise stay. Its modern cruise ships is recommended for people searching for a luxurious stay. However, fares and other charges may be a bit pricey especially for shore excursions, taxes, port charges, and gratuities.  


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7 Customer Comments & Reviews

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babumjane
3/12/2024
Celebrity was my favorite cruise line, at 90 my two friends and I decided to take a last hurray cruise. I was under a doctors care for spine related issues, however when it came near the time of taking the cruise Ideveloped a new line of issues, shaking, unable to stand up etc. I cancelled well within the time limit for a full refund. They sent me 3/4 saying i did not fall in the time line. Then when I proved I did, they said it was an old issue, my dr talked to them and told them a new issue which they twisted to suit them. I have since been diagnosed with Parkingson's disease. I first called Celebrity, who took my money for the ins. to be told call ANON, i did, only to be told they are... Read More


rmahshie
8/13/2023
This was the 2nd time CCL canceled my excursion (Flam R/R) for NO GOOD Reason. I've waited 4 years & saved up to visit Norway & take this excursion. My excursion was requested months ahead of sailing; CCL canceled it the night before we pulled into Flam. This was done to me 5 years ago with another excursion. I called the RR at Flam who advised me they were running the issue was with CCL. People who took the tour from our ship booked with Viatour raved about the railroad that it was an experience of a life time. I will no longer cruse with celebrity. In my opinion, they canceled our excursion to sell other excursions that were not sold. I will advise evr travel agent I know of this... Read More


john.vandevegte
4/22/2023
Dumped by Celebrity Cruises! We booked an October 2023 cruise on the Celebrity Millennium last August. The cruise was to be part of a retirement celebration travelling with friends in Japan. We found out 2 days ago that Celebrity Cruises had double booked cabins on this cruise and we were getting dumped from the cruise without a real explanation or provided an option to upgrade to a different cabin even though cabins are still available for sale on the Celebrity website. I understand 50 couples were dumped from the cruise. So now our friends are taking the cruise and we are not. Celebrity Cruises has ruined our first trip after retirement. After taking only Celebrity cruises... Read More


M
Mischa
4/4/2023
Our first cruise. Made us feel like their hands were in our pockets the whole cruise. Foreign spices & cooking on basic foods like fried chicken & mashed potatoes do not mix.


Tonya N
1/2/2023
Does not recognize police officers and offer a discount! Discrimination at best!


jeannie3793
6/7/2022
I was charged after the cruise for a minibar items. We did not use anything from mini bar and would like to be credited. How do you dispute a charge after cruise? Thanks. Jeannie Smith


P
Paul
5/9/2022
I just got off the Celebrity Apex on May 30, 2022. The Apex is a beautiful ship with great service. The entertainment was excellent, but they don't have Broadway production shows. The food in the buffet was warm at best. The menu in the main dining rooms was limited selection and the dessert menu also very limited selection.



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  • Celebrity life activities
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  • Butler service in all suites
  • 10 different cruise ships to choose from