Sugar CRM Software Review

Rating: 9.1 / 10 (Excellent)
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SugarCRM is an on-site or cloud based CRM solution designed for customer, sales and marketing support. It also provides social CRM features that integrate Facebook, Twitter and other major social media applications. SugarCRM is an open source application that can be highly customized to meet specific business needs while providing excellent core CRM features.


  • Software as a Service
  • Mobile App
  • On-premise

Versions and Pricing


$40/ user/ month

$4,800/ year minimum


$65/ user/ month

$7,800/ year minimum


$150/ user/ month

$18,000/ year minimum

*** Annual contract, minimum 10 users, starts at $4,800/ year


  • Customer Information Management
  • Marketing and Lead Generation
  • Sales Management
  • Reporting and Analytics
  • Employee Performance and Tracking

SugarCRM is fairly easy to setup, offering guides to help new users through the setup process. It helps new users create personalized sales campaigns and reporting. Available as a Software as a Service or on premise, SugarCRM could be deployed using existing hardware without the need for specialized equipment.

SugarCRM works with common office documents such as Google docs and Microsoft Office (Word, Excel). This helps clients easily integrate their existing office files to provide a more seamless office experience. SugarCRM gives you better business insights by helping you generate instant reports. 

Professional ($40/ user/ month)

Customer Management

  • Accounts management
  • Contacts and task management
  • Case ticket/ management
  • Customer service portals

Marketing and lead generation

  • Sales opportunity forecasting
  • Sales email campaigns
  • Opportunity management

Reporting and Analytics

  • Activity tracking and history
  • Product catalog and tracking
  • Customizable reports
  • Pre-built reports

Employee Performance and Tracking

  • Sales team management
  • Employee directory
  • Access control by user/ team/ role

Integration and Customization

  • Cisco
  • Google Apps
  • Microsoft Word and Excel
  • Social Media (Twitter, Facebook)
  • IBM connections

Cloud Computing and Storage

  • Professional 15GB
  • Enterprise 60 GB
  • Ultimate 250 GB

Support Services

  • Knowledge base
  • Phone support
  • Email
  • Training courses

Bottom Dollar

SugarCRM is an ideal solution for small to medium-sized businesses providing excellent functionality and features. It is quite easy to use and offers a friendly user-interface. However, this could prove to be expensive for some small businesses as it requires a minimum of ten users or at least $4,800 per year contract for its entry level service or Professional version. There are also issues with its customer services as priority support is only available with its higher priced offers.   

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Top Rated
9.3 / 10
  • Starts at $15/ user/ month
  • Social CRM
  • Social sales
  • 3rd party software integration