salesforce CRM Software Review


Rating: 8.8 / 10 (Excellent)
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How is salesforce rated?
8/10
Platform
8/10
Customer Management
9/10
Marketing and Lead Generation
8/10
Reporting and Analytics
10/10
Employee Performance and Tracking
9/10
Integration and Customization
10/10
Support Services
9/10
Costs

Salesforce was started in 2000 as one of the first Software as a Service products designed to help businesses manage and track all of their sales information online. Its CRM products offer a complete lineup of services which focuses on sales and support for any size of business. Salesforce is a service that is highly specialized for sales management, customer management and service.  

 

Platforms

Software as a Service

Mobile App

 

Versions and Pricing

 

Contact

$5/ user/ month

Contact management for up to 5 users

Group

$25/ user/ month

Basic sales and marketing for up to 5 users

Professional

$65/ user/ month

Complete CRM for any size team

Enterprise

$125/ user/ month

Deeply customizable CRM for your business

Unlimited

$250/ user/ month

Unlimited CRM power and support

 

*** Annual contract

 

Features

  • Customer Information Management
  • Marketing and Lead Generation
  • Sales Management
  • Reporting and Analytics
  • Employee Performance and Tracking

 

Salesforce Contact, its introductory service offers basic CRM features such as account and contact management, opportunity tracking, lead generation, mobile access and many more. This suite of tools is ideal for small businesses and is available for up to 5 users. This lineup of features in its most basic product is enough to showcase how capable the software truly is.

Features vary with each offer with its Enterprise edition providing an all-in-one CRM solution that is fully customizable with advanced API integrations and capable of handling the needs of any organization. Salesforce for small business for example includes unlimited contact management, lead generation, performance tracking and reporting. Its Enterprise solution on the other hand provides a higher level of customization with more advanced API integrations.

 

Professional ($65/ user/ month)

 

Customer Management

  • Account and contact management
  • Case management
  • Outlook Side Panel & sync

 

Marketing and lead generation

  • Opportunity tracking
  • Campaigns
  • Products, quotes, & orders
  • Mass email
  • Collaborative forecasts

 

Reporting and Analytics

  • Customizable reports & standard dashboards
  • Report history tracking

 

Employee Performance and Tracking

  • Lead scoring, routing & assignment
  • Task & event tracking
  • Mobile access, customization, & administration
  • Chatter—company social network
  • Workflow & approval automation
  • Role permissions

 

Integration and Customization

  • Custom app development
  • Integration via web service API
  • Salesforce Identity
  • Salesforce Private AppExchange

 

Support Services

  • Knowledge base
  • Phone support
  • Email
  • Live chat

 

Summary

When it comes to CRM services, Salesforce hands down is simply the best. With CRM solutions for small business to enterprises, Salesforce has your bases covered. Salesforce is a complete CRM package that could handle all your customer management needs and more. 

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