CRM Software
of 2024
- Integrated software for customer service, sales, and marketing
- Free CRM at its core
- Apps for lead generation, marketing automation, and analytics
- Email, live chat, and chatbot tools for customer engagement
- Supports inbound marketing through search, SEO, marketing, and brand management
- Integration with most other CRM products
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Platforms
Software as a Service
Mobile App
Versions and Pricing
|
Contact |
$5/ user/ month |
Contact management for up to 5 users |
|
Group |
$25/ user/ month |
Basic sales and marketing for up to 5 users |
|
Professional |
$65/ user/ month |
Complete CRM for any size team |
|
Enterprise |
$125/ user/ month |
Deeply customizable CRM for your business |
|
Unlimited |
$250/ user/ month |
Unlimited CRM power and support |
*** Annual contract
Features
- Customer Information Management
- Marketing and Lead Generation
- Sales Management
- Reporting and Analytics
- Employee Performance and Tracking
Salesforce Contact, its introductory service offers basic CRM features such as account and contact management, opportunity tracking, lead generation, mobile access and many more. This suite of tools is ideal for small businesses and is available for up to 5 users. This lineup of features in its most basic product is enough to showcase how capable the software truly is.
Features vary with each offer with its Enterprise edition providing an all-in-one CRM solution that is fully customizable with advanced API integrations and capable of handling the needs of any organization. Salesforce for small business for example includes unlimited contact management, lead generation, performance tracking and reporting. Its Enterprise solution on the other hand provides a higher level of customization with more advanced API integrations.
Professional ($65/ user/ month)
Customer Management
- Account and contact management
- Case management
- Outlook Side Panel & sync
Marketing and lead generation
- Opportunity tracking
- Campaigns
- Products, quotes, & orders
- Mass email
- Collaborative forecasts
Reporting and Analytics
- Customizable reports & standard dashboards
- Report history tracking
Employee Performance and Tracking
- Lead scoring, routing & assignment
- Task & event tracking
- Mobile access, customization, & administration
- Chatter—company social network
- Workflow & approval automation
- Role permissions
Integration and Customization
- Custom app development
- Integration via web service API
- Salesforce Identity
- Salesforce Private AppExchange
Support Services
- Knowledge base
- Phone support
- Live chat
Summary
When it comes to CRM services, Salesforce hands down is simply the best. With CRM solutions for small business to enterprises, Salesforce has your bases covered. Salesforce is a complete CRM package that could handle all your customer management needs and more.
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- Integrated software for customer service, sales, and marketing
- Free CRM at its core
- Apps for lead generation, marketing automation, and analytics
- Email, live chat, and chatbot tools for customer engagement
- Supports inbound marketing through search, SEO, marketing, and brand management
- Integration with most other CRM products