Netsuite CRM Software Review

Platforms

• Software as a Service
• Mobile

Features

• Customer Information Management
• Marketing and Lead Generation
• Sales Management
• Reporting and Analytics
• Employee Performance and Tracking

NetSuite CRM Software as a Service offers a variety of CRM targeted features and functionalities. Its customer service feature delivers case management, allowing you or customer service to address customer concerns and improve overall customer experience.

NetSuite helps you set up marketing campaigns and lead generation. However, this remains limited and only supports basic campaign reporting. Campaigns are mainly based on customer purchases, expense data and simple tracking.  

Professional ($65/ user/ month)

Customer Management

• View, enter and update key customer and sales data
• Customer portal
• Case management
• Knowledge management
• Customer interaction time tracking

Marketing and lead generation

• Lead management
• Sales force automation
• Opportunities management
• Sales forecasting
• Quote and order management
• Incentive compensation management

Reporting and Analytics

• Sales performance measurement
• Monitor key metrics

Employee Performance and Tracking

• Self-service reporting
• Access to partner leads, orders, and sales activities
• Cross-department collaboration, orders and transactions
• Partner commissions and royalties

Integration and Customization

• Microsoft outlook integration for calendar and contact synchronization
• Suite social integration
• Google apps integration

Support Services

• Knowledge base
• Phone support
• Email
• Live chat

Bottom Dollar

NetSuite is an excellent CRM service that supports most of today’s CRM core functionalities. Businesses who would like to integrate a more complete ERP (Enterprise Resource Planning) solution could easily take advantage of its other services. Its highly customizable feature makes it ideal as a CRM service for businesses searching for a more personalized solution. Being cloud-based, NetSuite CRM could easily be deployed allowing businesses to integrate operations across different locations.