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Xfinity Mobile Cellphone Plans Review

28 Customer Comments & Reviews - see all comments
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Xfinity Mobile service is available to customers who also subscribe to Xfinity internet service. It offers wireless coverage to 98% of Americans by leasing towers from Verizon. Xfinity customers can access one of the lowest-cost unlimited data plans available. The company also offers by-the-gig data plans to suit all types of cell phone users. Xfinity is headquartered in Philadelphia, Pennsylvania.

Performance

Xfinity Mobile doesn't operate any of its cell towers. Instead, it leases tower space from Verizon so the company is able to offer nationwide 5G cell phone service to its customers. According to J.D.Power, Verizon has the most reliable 5G cell phone network in the United States.  5G service is included in all of Xfinity's mobile plans at no extra charge. Xfinity also operates millions of secure Xfinity WiFi hotspots around the country to keep customers connected wherever they may be.

Like other cellular service companies, Xfinity Mobile doesn't guarantee 5G speeds 100% of the time. Some rural areas may routinely deliver slower speeds. You can check to see if your location has access to 5G by entering your zip code on Xfinity Mobile's website. You may also experience reduced speeds during times of high network traffic. In addition, you will not receive 5G speeds after your premium data usage exceeds 20 GB for the billing cycle. 

Price

Users pay no activation fee to get started with Xfinity Mobile. The service offers two types of plans: by-the-gig and unlimited. Its Unlimited plan costs $45 per month for a single line,  but the price per line is lower if you connect multiple lines to your account. For example, if you connect four lines through your plan, you'll pay just $40 per month per line for a total cost of $120. That's a very favorable deal for families. If you bundle your cell service with Xfinity TV or home phone service, you may enjoy additional savings. The company offer periodic promotions that can lower the cost of multiple services, too.  

Those who don't use as much data will appreciate Xfinity Mobile's by-the-gig plans which enable you to pay for 1 GB of data for $15 per month, 3 GB for $30 per month, or 10 GB for $60 per month. Xfinity Mobile gives households a great deal of flexibility by allowing customers to mix and match plans by assigning varying amounts of data to each line connected to a single account. You can even assign one line to an unlimited plan and another to a by-the-gig plan. This makes it a great choice for households whose individual members may require more or less data throughout a billing cycle. If at any time during the month you realize you need to adjust your data plan, you may do so at no additional charge.

There's one other nice feature of Xfinity Mobile plans that we should point out. Xfinity is one of the few companies offering high-performance cellular service without requiring a long-term contract. This gives customers the opportunity to take the service out for a test drive before making a major financial commitment and risking high cancellation fees.

Trustworthiness

Xfinity Mobile was launched in 2017. The service is brought to you by Comcast, a company that is accredited by the Better Business Bureau and earns an A rating from that organization. Xfinity's network has been judged superior by independent review organizations, so that should give customers confidence in its ability to deliver high-quality mobile service.

 


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28 Customer Comments & Reviews

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jlbissonette
11/25/2023
Customer service and their account management is atrocious!!!! Seemed like a good deal when I was a single lady needing both mobile service and home internet. However, one I moved in with my now husband, the troubles with Xfinity began. I canceled my home internet as I moved in with my husband and he already had Xfinity home internet. I tried to link my mobile account to his so that I would still have the reduced mobile account rate, but while they managed to link our names together, I never got the reduced rate. When I switched to Verizon, Xfinity continued to take automatic payments from my bank account for 14 months even though I have no service through them. When I try to call to... Read More


Marcy N
10/3/2023
Due to poor customer service, the cost, and poor reception, I am switching to another carrier. The issue is my iphone is locked and only Xfinity can unlock the phone. It has been 5 days since I requested the unlock and they have yet to do what they promised. The Xfinity website states that your phone will be unlocked within 48 hours of paying the phone off. I have called and called with little action taken by Xfinity. I will never use Xfinity for anything again. I have changed my cable provider, my internet provider, and finally my cell phone provider. Xfinity is the worst and most expensive provider of all of these services!!! Their customer service is only good if you are not leaving... Read More


Sandra D
7/12/2023
xfinity, does not do what they agreed to do, offering free phone with $15 service and never delivering on their promise then want to change for the phone when they did not transfer the number. this is terrible service, xfinity phone is the worst. Then tell customers to take phone to fedex and pay $35 to return it! zero (0) rating, no one should ever be caught in this lie. BIGGEST RIP-OFF! HELLO AUTHORITIES HELP US AGAINST XFINITY!!!!!


cam10025
6/16/2023
Terrible! phone service is decent n big cities and connected to wifi, but outside of big city lose the connection that other providers have. The customer service is tough to get in touch with and when you do they pretty much don't really solve any problem. They claim an issue will be resolved in a day or two or an hour and it is not.


J
Jesse C
5/9/2023
BIGGEST RIPOFF IN THE LAND! Cancelled my service in March and they are still drawing out payments in May! Calls to Customer Service, Technical Support, and Supervisors results in “This is the last word on the matter.” They will find a way to steal your money!😡😡😡😡😡😡


shorttkristen
5/4/2023
While the prices and coverage have been far superior to Verizon, the customer service is an absolute nightmare. I had an established account with my phone as well as my son's phone and my daughter's phone. It only made sense to switch my husband over from Verizon. He needed a new phone so we placed an order for an iPhone 13. the device was shipped out via FedEx with a signature requirement. Just as most of the middle-class throughout the US, my husband and I work outside of the home - meaning that nobody would be home to sign for the new phone until after 3PM. FedEx attempted delivery 5 times (We left notes on the door to deliver after 3 and contacted XM to change the delivery... Read More


Rodger H
5/4/2023
I could not be more DISsatisfied with this company. They sent me sim cards for my five lines. I was going to switch over. I could not get them to work. They were unable to help me get them to work. They, however had no problem at all billing me...month after month. I called them four times with each conversation lasting about an hour. Each conversation ended the same, with them apologizing and saying that they would refund the credit card charges. Each time, they did not keep their promise! I finally disputed all the charges. In the middle of the dispute period, they simply charged my card again for all the disputed bills, totaling nearly $900. Now, I have to cancel my card and... Read More


S
s.perry
5/4/2023
xfinity mobile has good support agents but they really can't help in any area of services. i have been trying to remove myself from the account and switch it to my lady. we sent in paperwork of official legal authorization for this,we recieved the approval and still till this day everything is still not right. i'm going to send back my phone and go back to my old carrier i cant take this any longer.its sooooo fustrating!!


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Larry F
4/15/2023
There are many gory details to the support nightmare I entered when I moved my iPhones from one bar of Verizon to Xfinity Mobile, which also provided only one bar of service. Their polite but totally uninformed 'support' agents were enormous time-wasters. Xfinity does not have actual technical support - their agents have to start chat sessions with Verizon technical support, a process slow and prone to error. I was lied to by their sales agent, who assured me that Xfinity Mobile "used all providers towers", which it does not. Personnel at the local Xfinity store admitted that they had "Class 2" coverage from Verizon towers only. This means (among other things) that in case of an... Read More


kassierie15
2/24/2023
This is a horrible company. I have been with them for many years and bought a new iPhone through their store to upgrade my Gallaxy S9. I was in the store to upgrade. I left after paying $124. My upgrade was on April 7, 2021. In December of 2022 I needed to put in a claim for my phone and was told that my phone was not covered un the plan that I had been paying. They can not give me a straight answer as to why my coverage wasn't changed to my new phone. I would put in a claim for my old phone, however, I will be out another $100 to place a claim. I am very frustrated that I keep getting the runaround and when I speak to someone they can not seem to understand what is happening or what they... Read More



Our Partner
  • Available to all existing and new Xfinity internet customers
  • Low-cost unlimited data plans starting at $45 for a single line
  • Save when you connect more than one line to your account
  • By-the-gig plans available
  • Nationwide coverage on Verizon's 5G network
  • Speeds up to 1200 mbps
  • Named #1 for customer satisfaction across all wireless providers (ACSI)
  • No contract required
  • Millions of LTE hotspots included
  • HD streaming included with by-the-gig plans or purchase an HD Pass for unlimited plans