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Stanley Steemer Carpet Cleaning Review


ConsumersAdvocate.org Rating: 3.6 / 5 (Very good)
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Stanley Steemer is a nationally-known US-based company that provides a wide range of residential and commercial cleaning services including carpet, tile and grout, upholstery, hardwood, and air duct cleaning. The company, which was founded in 1947, is headquartered in California and has over 300 locations across the continental United States.

How is Stanley Steemer rated?

Breakdown

4.8/5
Services
4.8/5
Customer Support
4.8/5
Company Reputation

Overall Rating: 3.6 / 5 (Very good)

For 70 years, Stanley Steemer has remained one of the most respected and trusted national brands for residential and business carpet cleaning services. The company has over 300 corporate-owned and franchised locations across 48 states. It offers stellar customer support including 24-hour emergency services for water and fire damage.

Stanley Steemer holds multiple certifications and has the approval of the Asthma and Allergy Foundation of America. With its 18 years accreditation with the Better Business Bureau and 70 years of outstanding service and support, we highly recommend Stanley Steemer to both consumers and businesses.

Stanley Steemer Services

Services - 4.8 / 5

Stanley Steemer offers an extensive range of floor and furniture cleaning services for residential and commercial customers throughout the continental United States, operating both company-owned and franchise locations.

It does not subcontract to third-party providers. Therefore, all of its technicians are drug tested, background checked and trained by Stanley Steemer. The company also offers boat, RV, and automobile cleaning services, but does not clean drapes or blinds and requires a three-hour appointment window.
Types of Services
Residential
Commercial
Water Restoration
Services
Carpet
Furniture & Upholstery
Tile & Grout
Hardwood Floors
Natural Stone
Area Rugs
Oriental & Fine Rugs
Boats & Vehicles
Water Damage Services
Asthma & Allergy Friendly
Cleaning Methods
Hot Water Extraction
Carpet Treatments
Carpet Protector
Deodorizer
Pet Urine Removal
Specialty Stain Removal
Online Store Products
Stain Remover
Pricing Details
Prices and discounts vary per location. At the time of this review, the company offered cleaning services for a 300 square foot room at $89, with no discounts. Sofa cleaning had a cost of $140, hardwood floor cleaning for one room was $140, and bathroom grout and tile cleaning services were priced at $30.
Locations
OH
OK
OR
PA
RI
SC
SD
TN
TX
UT
VT
VA
WA
WV
WI
WY
DC
AL
AZ
AR
CA
CO
CT
DE
FL
GA
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NC

Stanley Steemer Customer Support

Customer Support - 4.8 / 5

Stanley Steemer offers comprehensive customer support including 24-hour emergency services for water restoration and insurance services for water and fire damage. Consumers can get a free online quote that reflects applicable discounts. The company moves furniture free of cost and extends a 10-day satisfaction guarantee.
Customer Service
Phone
Email
Live Chat
Resources & Support
Free Estimates
24-hour Emergency Services
Moving Furniture
Blogs
Articles
Instructional Videos
Satisfaction Guarantee

Stanley Steemer Company Reputation

Company Reputation - 4.8 / 5

Stanley Steemer has been accredited with the Better Business Bureau for the past 18 years and holds an excellent rating with the organization. It has 16 negative reviews to which the company has promptly responded. It has an excellent Trustpilot score based on a single "great" rating and is certified by the Asthma and Allergy Foundation of America.
BBB Rating
A+
Number of BBB Positive Reviews
20
Number of BBB Negative Reviews
16
Trustpilot Score
7.4 out of 10
Date Collected
2018-05-31
Certifications
IIRC
AAFA
CRI Seal of Approval

Company Profile

Full Name
Stanley Steemer Carpet Cleaning
Company Website
Headquarters
5800 Innovation Drive, Dublin, OH, 43016

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Customer Comments & Reviews

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Ken A
10/17/2023
Yesterday we had our upper and lower entrance hallways cleaned and are very satisfied with the out come. Due to very heavy traffic in these areas from the outside and from the garage, all the stains couldn't be removed. We watched as the technician, Carson Martin, cleaned the worst areas with both the steamer and spot remover, but the grime was worked into the fiber so deeply that it couldn't be thoroughly removed. We had previously tried ourselves to spot clean them to no avail. It does however look so much better. We believe the fee was reasonable. Carson gave it all he could so we can't fault him nor the company for what is impossible. Carson was very professional, yet friendly... Read More


Pamela R
9/15/2023
They do a fantastic job but being on a low amount of money on disability it cost me a fortune. He first said it would be 1000.00 and my carpet at my complex is the lowest grade carpet there is. the complex will not even fix the porch lights in three buildings. that is 20 porch lights. Anyway got him down to 185.00 finally. But he said that there was no guarantee at all on the work and every time they come out it would be more and more money because it was my fault and my cats fault for the dirty carpet when the carpet is really really bad from the apartment complex. They are way way too expensive. I used another company before but when I called them they said weird comments that did not... Read More


K
Karolin
9/5/2023
Stanley Steemer Carpet Cleaning review Love when they come to clean my carpets, Micah and Nate are amazing on what they do. Very knowledgeable of their profession. All my questions and concerns have always been answered, that’s why after 5+ years I’m still with them. Call them today and thank me later! Karolin Augusta Georgia


K
Karolin
9/5/2023
Love when they come to clean my carpets, Micah and Nate are amazing on what they do. Very knowledgeable of their profession. All my questions and concerns have always been answered, that’s why after 5+ years I’m still with them. Call them today and thank me later! Karolin Augusta Georgia



Top Rated
  • 1,700 locations across the United States and Canada
  • A national leader in residential and commercial cleanup and restoration services
  • Fast responders with 24/7 emergency services
  • Highly trained technicians
  • Preferred vendor for many local and national insurance providers