Thimble Business Insurance Review

Thimble is a relative newcomer to the business insurance marketplace. They offer flexible coverage for customers in 130 professions providing both general liability and professional liability policies. The company distinguishes itself by offering short-term coverage down to the hour, but you can also purchase coverage daily, weekly or monthly. Customers can use their online quote tool to get a quick idea of how much Thimble coverage will cost. 

Thimble's business is geared toward small businesses and professional service providers, including sole-proprietorships and consulting businesses. Whether you operate a beauty salon, provide personal fitness training, clean houses, design websites, or run a handyman or landscaping business for a living, Thimble's policies can likely meet your needs.

Their customer service operations are digitally-oriented. Customers can get an instant quote on their website by answering a few simple questions. They also provide policy holders with a proprietary app that allows them to conveniently manage their accounts. For example, you can add employees to your policy or pause your policy through the app. Claims must be submitted by phone or email, however, and the company only takes calls during normal business hours. Additionally, they do not have a general customer service hotline which may deter not only customers who have questions that are not answered on the Thimble website but also customers who expect a higher level of customer service. You may also submit questions through their online contact form, but again, they only attend to emails during regular business hours.

Thimble also does business under the brand name Verifly, providing short-term insurance to businesses that fly drones. The company appears to specialize in such episodic coverage, which businesses like event planners, photographers, and freelancers of many types might find particularly helpful. Verifly receives an A+ rating from the BBB. Neither Thimble nor Verifly are rated by Moody's, Standard & Poor's or other organizations that rate financial stability but that is because they do not underwrite their own policies. Their website indicates that all of their underwriters receive A- or higher ratings through AM Best. Customers should always research the financial stability of the company underwriting any policy they are considering.