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Somfy Systems Blinds Review


ConsumersAdvocate.org Rating: 3.4 / 5 (Very good)
7 Customer Comments & Reviews - see all comments
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Somfy Systems is a design and manufacturing company that specializes in motorized and automatic control systems for home products, principally window treatments. Originally established in Europe, the company expanded to the United States in 1977. Somfy Systems offers its product line (motors, controls, automatic sensors, and integration devices) through retail dealers across the U.S. and Canada.

How is Somfy Systems rated?

Breakdown

0.0/5
Inventory
0.0/5
Services
3.5/5
Pricing
0.0/5
Warranties and Return Policies
3.5/5
Customer Service
0.0/5
Shipping

Overall Rating: 3.4 / 5 (Very good)

Established in the U.S. since 1977, Somfy Systems is a designer, manufacturer, and distributor of motorized window treatment systems, including motors, controls, sensors, and integration devices. Although not a provider of actual blinds, shades, or other coverings, Somfy has a network of authorized dealers that offers potential customers specific products for their home project needs. Somfy's customer service is available to provide assistance during the process, and their website is a robust collection of how-to guides, instruction manuals, and helpful blog posts.

Somfy Systems Products & Services

Products & Services - 3.5 / 5

Somfy Systems does not produce blinds as such, but it does design and manufacture motors for window treatments and other home coverings. It also produces automated systems and controls for those motors. Somfy's product line includes a wide array of motors for rolling blinds, shades, shutters and even retractable awnings. However, even though it does not directly sell window coverings, it does refer customers to approved dealers through an online quote process. These local companies can provide estimates for window treatments or motorized system installations.
Types of Blinds
Motorized
Types of Shades
Motorized
Additional Items
Shutters
Outdoor Shades
Installation
Yes
Child Safety Options
Yes

Somfy Systems Pricing

Pricing - 3.5 / 5

Pricing is an imprecise factor when considering motorized blinds or other window treatments. The costs for the actual motors depend on the type of mechanism selected. Motors have different technical capabilities regarding power, speed, and noise level. Additionally, they can be battery powered, plug-in, or hard-wired. The lowest priced Somfy motors begin at $270, but this doesn't address other indispensable costs. The blinds themselves have their own price tag. Installation may also increase your budget unless you're planning on doing it yourself, in which case tool or material costs must be considered. Finally, linking the motorized blinds to a control interface will also set you back an additional $200 (give or take). Since it’s dependent on so many factors, Somfy cannot estimate a price range for the complete process. However, through their online customer support, they can refer you to approved vendors with which you’ll be able to go over service options and pricing. We recommend verifying all potential costs before purchasing any equipment. Somfy does offer a 5-year warranty for motors.
Online Estimate
Yes

Warranty Information

5 year warranty on motors.

Somfy Systems Customer Service

Customer Service - 3.5 / 5

Somfy Systems is not rated on either the BBB or Trustpilot. However, it is an established company in the U.S. since 1977 and has multiple reviews from technology websites. Reviews praise the functionality of their integration devices, but they do find faults in the lack of integration with other systems and the high costs associated with the process. Somfy’s website includes a substantial support section, including programming guides, brochures, product instructions, training and educational articles, and how-to videos. Somfy also has e-mail and phone customer service available if needed. We also recommend verifying reviews for the authorized dealers, particularly if they work on installation and setup.
Date Collected
2018-08-02
Customer Support
Phone
Email

Company Profile

Full Name
Somfy Systems Blinds
Company Website
Headquarters
121 Herrod Blvd., Dayton, NJ, 08810

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7 Customer Comments & Reviews

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Kirk N
10/27/2022
We had eight motorized shades installed with Somfy motors in 2020. Since then four of the motors have failed at different intervals. Warranty motors have been supplied, but installation costs for each repair is very expensive. I believe there was a quality control problem with the motor assembly and Somfy has not elected to reach out to those affected and done the right thing by replacing all at no cost. If this is not the case then the product is of poor quality and design. 50% failure in 2 years.


mikethaler
3/19/2020
We bought 5 floor/ceiling shades about 8/9 years ago. Worked fine. Battery powered. Professionally installed. Batteries needed changing (6 AA batteries as I recall) every couple months. Couple years ago decided we were too old and it was too much trouble - paid the $$$ to convert everything to electric. Shades themselves were in good shape. Moral of the story - buy electric powered shades. Won't be much more than battery to install. They have been slow to adapt to smart home protocols. IF you want to control via voice, rather than hand held remote (remote does work perfectly) - might want to compare w. some other brand. I finally got our shades to be... Read More


stand2
10/18/2019
Our systems were installed in May 2011. They use 12 1.5 volt Lithium batteries tp produce 12 volts of DC power. We have five windows facing west out over the ocean so we would like to be able to raise and lower the curtains as a function of the time of day. The units are extremely underpowered requiring new batteries almost every time we use them. They are extremely complex to program and we have given up on one curtain entirely, just leave it closed. I have been completely stymied trying to buy parts, you have to buy major assemblies when all that is needed is a small part and you have to buy those assemblies, as far as I have been able to discern, from retail houses that add their... Read More


belgryphon
7/31/2019
Absolutely do not buy any system that uses Somfy motors (I do not know if hunter douglas uses other motors) I spent almost $7000 for 3 large windows. The batteries have to be replaced every year (the blinds are only used in summer about 2 -3 days a week at most. But that is expected. What was not expected is the 3 motors have been replaced twice. The dealers charged $400/ motor. and then they put every roadblock possible to charge again when in 3 years the motors died again. This time I bought them from Amazon....to be told by Somfy that they don't honor the warranty unless it is from their dealers. Who sold the motors to the amazon dealers in the first place??! "Peace of mind" hardly.... Read More


Dean D
7/16/2019
We had blind fitted with Somfy motorized units. They use up the Lithium batteries at a fast rate. For very little usage, the batteries lasted 7 months and cost around Aud$ 20 per blind to replace. We also had difficulty trying to get a user manual to program the functions. The Somfy agent says the customer cannot program the unit or warranty will be voided and needs to have a service person booked to have it done. Very poor communications and very keen to get more $$$$. The battery wands are mounted up behind the blinds requiring access to the top of the blinds to change the batteries. In our case that is up in a stairwell that requires some scaffolding to perform the task. Very user... Read More


danknox001
6/17/2019
Had a very bad experience with Somfy motorized blinds ($10K all in cost for 13 windows). Poor installation, product faulty from the outset and ongoing


D
D D
4/14/2019
two in one remote: the second blind has not operated since the installer left. The price for the motorised option with somfy was twice that of the manual blind - cannot see why. Charging the remote is so tricky (see YouTube - there are no instructions) that it requires a visit to the local battery place which is ridiculous. The motor on the blind itself needs to be electronically charged which means climbing a ladder to access and then attaching the charger, a short cord, and a long extension cord to an electrical outlet.



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