Blinds.com Blinds Review
ConsumersAdvocate.org
77 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company has expanded its product lines to include drapes, skylights and arches. Blinds.com offers a particularly easy ordering process with their product configurator, which enables customers to customize blinds and shades online. The company, which is owned by Global Custom Commerce, has been operating as a subsidiary of Home Depot, Inc. since January 2014.
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77 Customer Comments & Reviews
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DO NOT USE THEIR BLINDS INSTALLATION SERVICES. AARON (father) and JACK (his son) are thieves. Jack a 20ish young man was welcomed into our home this early 2023 to install our blinds, from BLINDS.COM and while he was installing 24 blinds, he stole 5-6 boxes of 50 bullets from a case we had opened in our master's bedroom dresser, on the very opposite wall from the windows so he was snooping. I felt violated, disrespected, unsafe, and very angry after this ordeal. BLINDS.COM and HOMEDEPOT just never did anything about this. This father and son from BLINDS.COM contracted by HOMEDEPOT are still in Oklahoma going in freely in your lovely houses looking to steal from you. Yes reported... Read More
I'm reading these reviews AFTER buying one of their products online. Sure don't seem too smaahht now! At first I just wanted to confirm my suspicions that blinds dot com is the same company as justblinds dot com, and both companies I ordered samples from have the same address, however I received only one batch of samples. Look, I KNOW, the blinds are actually made in China or even worse and direct shipped here, that's why it takes a month to get a two day turnaround product..... that's why the customer service is terrible if there are any problems. I bought one blind for a little old lady who will use it sparingly and is of course, kind of cheap, and fussy. So I did not want to... Read More
I have used blinds.com in the past for my own home and was very pleased. Shipping was fast. My husband and I went into the rental business and needed blinds. Ordered again and was very pleased with the product and received them very quickly. Then, I made another order on Dec 8. When I made the order, the estimated shipping time was Dec 23. Fine. I received an email from Blinds.com on Dec 19 saying the blinds were in the way. They had labels made and were waiting for pickup on Dec 16. It is now Jan 4 and the blinds I ordered are STILL sitting someplace waiting to be picked up. Our rental home is waiting for those blinds and I have contacted blinds.com multiple times with the same... Read More
Their delivery system is just awful. You receive a shipping notice from them but your packages are still not shipped. After they send you a shipping notification, your packages stay in their warehouse for at least a week. Yes, you heard right. They said the packages were awaiting for pick up by FedEx and did not change the statue over the week. My case were twice just like that. Plus, they are offering discount year-round. However, regardless of all sort if different discount offered, the final price is always the same. There are many other good blinds stores online. If you want to receive the product within a reasonable time, order it elsewhere else.
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hello, I'm so sorry for the delay in your delivery! While shipping delays can happen, they are typically infrequent and we always want the best experience for our customers so we thank you for your feedback.
I was able to find your most recent order using the email address here, and I can see part of your order has been delivered, while the rest is due to deliver today. If there are any further issues or concerns with your order, please know we are happy to help! You can email us at SocialCare@blinds.com or call Customer Service at 800-505-1905 option 3. -- Austin L, Blinds.com Social Care Team
I ordered my blinds in August, they arrived on September 23rd horribly damaged. I called immediately and spoke with Justin C. who was very nice. He indicated that they would remake all 3 blinds and they should arrive on Oct 15th. I pointed out that one of the blinds looked "ok", only a little damage. He guided me to keep that one and return the other 2 that were very damaged. However, he indicated that they would remake all 3 and I could use the one I kept for spare parts. He even went as far to say "you don't really need to return the other 2", but I told him and the shipper to take them as I did not want the hassle of throwing such large items out. Fast forward on Oct 15th and... Read More
I ordered 3 blinds over a month ago. 2 came without the mounting hardware. The 3rd took 3 times as long as originally promised. I called for the mounting hardware and it still is not here two weeks later. Calling customer service gets you noncommittal answers and weasel words. Don't do it!
I ordered blinds for 5 windows. 2 of 5 shades did not work. They re-made 1 twice and ended up with a different type of shade. 1 still doesn’t work but I gave up. Buyer beware…
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hello there, Thank you for taking the time to share. I am so very sorry there is still an issue with one of your shades. This is not the experience we hoped you would have nor should there be continued problems with this product. I would love to assist from here to make sure your shade is working properly. I was able to pull your past orders using the email address provided and I will also reach out to you via email to further help with the best solution under your 3-year warranty. I look forward to assisting further. -- Tami F., Blinds.com Social Care Team
Pros: Blinds a beautiful and fit perfectly. Quick shipping. Cons: I forgot to order tie downs and there is absolutely nothing they can do to retrofit the bottom rails. We got tie down brackets but when we put them in, they pull the endcaps right out of the bottom rails. It's unimaginable to me that in this day and age there is absolutely no way to retrofit our blinds to accept tie downs. They would be happy to have me place another order to replace these but that is not financially feasible. Hoping the wind doesn't get too bad and bash these blinds around. Yes, it's my mistake but they should be able to do something to help me out instead of just saying no, that bottom rail... Read More
Blinds.com has been the worst ecommerce experience I have ever had! They truly do not care about their customers and have no sense of customer service at all. I originally ordered custom blinds for what will be my baby’s nursery. I got a great deal on the black friday sale and I fell pregnant shortly after. It was just perfect and I thought I would have my baby’s curtains waaay before my August due date as the ship date was originally posted as Jan 12-20. January 20th came and went. I even gave them more time as I did not reach out until the beginning of February in regards to the shipping status of my order. This is when they replied back to me and told me that the manufacturer was... Read More
I am so disappointed with the customer service at Blinds.com. I purchased a blind, it arrived with misrepresented and incomplete instructions. The pulls were not attached, so it would not roll up and down. Yet the instructions showed the pulls attached. It was defective. They sent me a replacement. I hired a professional to install and it is inoperable. I took pictures of the blind, the instructions and sent to Allegro at Blinds.com. It's been over 2 weeks and still do not have a refund. I would highly discourage ordering from this company.
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hello, I am so very sorry to hear there have been problems with both shades ordered and that my service team has not followed up with our solution as of yet. I understand your disappointment and would love to further assist you. I have reached out to you via the email address provided here. I look forward to assisting you further. -- Tami F, Blinds.com Social Care Team.
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