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Blinds.com Blinds Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
77 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company has expanded its product lines to include drapes, skylights and arches. Blinds.com offers a particularly easy ordering process with their product configurator, which enables customers to customize blinds and shades online. The company, which is owned by Global Custom Commerce, has been operating as a subsidiary of Home Depot, Inc. since January 2014.
 
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How is Blinds.com rated?

Breakdown

0.0/5
Inventory
0.0/5
Services
5.0/5
Pricing
0.0/5
Warranties and Return Policies
5.0/5
Customer Service
0.0/5
Shipping

Overall Rating: 4.8 / 5 (Excellent)

Blinds.com not only has one of the most varied and comprehensive inventories of the online blinds retailers, it makes it simple for buyers to search for exactly what they want. Its comprehensive, easy-to-navigate website allows customers to search not only by brand and type, but by purpose, which gives first-time buyers the type of guidance they would find in a brick-and-mortar store. Blinds.com also offers professional measure and install services in select markets, and is expanding to eventually offer the services nationwide. Each product page is accompanied with information about the type of blind/shade and what it's best for. In addition, Blinds.com has plenty of educational materials about everything related to window coverings and clear instructions on how to measure for their products. The company also gets points for its 100% satisfaction guarantee and its SureFit program, where they will replace the blind free of charge (and will pay for shipping) if the blind doesn't fit, even if it's due to a customer's mistake in measuring. Additionally, they provide a pretty comprehensive 3-year warranty on all its products. As to the drawbacks, customer accounts of their experience with Blinds.com is mixed. There are more than 60 complaints filed with the Better Business Bureau, claiming mixups in orders, poor quality products, and misinformation from customer service. However, given the size of the business, this number of complaints remains on the low side. Additionally, although they obtained a mediocre 5 out of 10 on the website Trustpilot, they do have plenty of good reviews from customers praising their customer support representatives and the ease and speed of the process. Overall, Blinds.com's comprehensive inventory (which includes options for odd-sized windows, arches, and skylights), smartly designed website, and dedicated customer service keeps it at the top of the field when it comes to online blinds retailers.

Blinds.com Products & Services

Products & Services - 5 / 5

Blinds.com has one of the most comprehensive inventories of online blinds retailers. They carry blinds of pretty much every material, in addition to roller, motorized shades, draperies, shutters and options for odd-sized windows like skylights.
Types of Blinds
Wood Blinds
Faux Wood Blinds
Mini Blinds
Vinyl Blinds
Fabric Blinds
Vertical Blinds
Types of Shades
Cellular Shades/Honeycomb
Roller Shades
Solar Shades
Bamboo/Woven Wood Shades
Roman Shades
Sheer Shades
Dual Sheer Shades
Pleated Shades
Additional Items
Custom Draperies
Outdoor Shades
Skylight Shades
Vertical Cellular Shades
Sheer Vertical Shades
Panel Track Blinds
Drapery Hardware
Wood Shutters
Faux Wood Shutters
Installation
Yes
Child Safety Options
Yes
Guaranteed Fit
Yes
Customization Options
Blinds.com offers custom-made blinds for all windows, including odd-sized windows like skylights and arches.

Blinds.com Pricing

Pricing - 5 / 5

Because Blinds.com's inventory is so extensive, it's possible to find options for every budget. They offer free shipping on all 48 contiguous states on most orders and provide a satisfaction and a SureFit guarantee. With the SureFit guarantee, if the blinds do not fit, they will take them back, make new ones and ship them for free, even if it was due to a customer mistake in measuring. They also provide a 3-year warranty (see below for the fine print) on all their products.
Free Samples
Yes
Free Shipping
Yes
Satisfaction Guarantee
Yes
Online Estimate
Yes

Blinds.com Customer Service

Customer Service - 5 / 5

Blinds.com has an A+ rating with the Better Business Bureau, with approximately 60 complaints filed against them. Most of the complaints involved problems with the product they received and mixups with orders. Additionally, the company received a 5 out of 10 score with the consumer review website, Trustpilot. Although the score is in the middle range, the company did receive positive reviews as well, with many customers praising their customer service and easy delivery process.
BBB Rating
A+
Number of BBB Positive Reviews
6
Number of BBB Negative Reviews
12
Trustpilot Rating
5.0 out of 10
Date Collected
2018-07-31
Customer Support
Phone
Email
Live Chat
How to Guides
Video Support
Order Tracking

Company Profile

Full Name
Blinds.com Blinds
Company Website
https://www.blinds.com/
Headquarters
10255 Richmond Ave., Houston, TX, 77042

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77 Customer Comments & Reviews

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Terri B
10/8/2019
First, the plantation shutters I ordered are beautiful and came so carefully packaged. However, when we installed them, not only were there no directions in the packaging, but the online instructions were pretty darn skimpy. We had to guess at some of the steps. Then, once installed, the right hand side of each set would not close properly. On the larger, 7 x 4 foot window, I actually have to lift the right side about ¼ to ½ inch in order to "force it" over the window sill so it will shut properly. It's very tight and feels as if it will break if I do this too many times. Since I do want to open and close the window for ventilation, this is a huge problem. When I called the help... Read More

S
Social T  
Official Response

Company Rep of Blinds.com Blinds
Hi Terri, it sounds like we've really let you down and I'm so sorry! I'd love to look into this and help make this right. Please send me a message at SocialCare@blinds.com and I'll do everything I can to turn this experience around for you! -- Robin U., Blinds.com Social Care team
rebeccabahan
6/21/2019
This is the WORST customer service I have ever experienced. After spending thousands of dollars on blinds for my sunroom and house, the product was never delivered. I called many times and was told the blinds were at a freight company called Estes and "Blinds.com can't do anything to help... you have to call the freight company". We called the freight company many times and they never called back. When we finally did get ahold of them, they indicated that they didn't have our phone number or any way to contact us...?! THEN, they indicated that they wouldn't be delivering to our area for another 14 days. It's been 31 days and we STILL don't have our product and Blinds.com will not... Read More

Social T  
Official Response

Company Rep of Blinds.com Blinds
Hi Rebecca, I can't apologize enough for the negative experience you've had. I can imagine how frustrating it's been to wait on your order for this amount of time! I'd love to look into this and help any way I can. Please send me a message at SocialCare@blinds.com with your phone number and I'll look into this right away. /Robin U
Pamela Z
5/23/2019
Terri Wallace in is the best salesman that I have ever had the pleasure of dealing with. He is extremely knowledgeable, patient and makes sure that you have exactly what you want. He helped me with all the windows in my house. I am thrilled with the results. I spoke to a wonderful manager named Collin and believe me, these guys put customer satisfaction at the top of their list. I highly recommend these guys and this company. You will not be disappointed. They have great promotions around the holidays and the prices are way better than I can elsewhere. Plus their measurement and installation guys are really nice and knowledgeable as well. I live in Katy Tx which is close to Houston Texas/

Antoinette O
4/28/2019
I waited 3 weeks for an appointment just to get blinds measured. When the day came, I waited and no one ever showed up. No one ever called to apologize for wasting my time and not showing up. I am now waiting for a refund for the fee that I paid upfront for someone to show up.

Jesse S
3/19/2019
Worst warranty and customer service ever. There are better companies out there!!!!

Mark W
3/10/2019
I made an order for a shutter and when it arrived. I did not like the way it supported. Cafe hieghts are only supported by 2 sides. I put my request into have it re-done (with in 30 days) and needed time to think over the options. Granted I did not get back with is the 30 days (took me 3 weeks extra) but they said I could no longer get the use the remake guarantee. This was after a previous order I spent thousands of dollars on blinds from them.

Butch B
1/11/2019
If I could give zero stars I would. I placed order on Dec 22nd and site said order WILL be shipped in 5 business days. 18 days later they still have not been shipped, and after speaking to their representatives I can’t get any help. DON’T BUY FROM BLINDS.COM

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  • Drapes, shades, shutters, and skylights
  • Professional measuring and installation (in select markets and expanding)
  • Free samples! & Free shipping to the contiguous United States
  • Satisfaction and fit guaranteed. 14-day price match guarantee!
  • 60+ professional design consultants trained in all product categories (available by phone or live chat)
  • Types: Faux wood, cellular, Roman, roller, plantation, mini, vertical
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