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Blinds.com Blinds Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
77 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company has expanded its product lines to include drapes, skylights and arches. Blinds.com offers a particularly easy ordering process with their product configurator, which enables customers to customize blinds and shades online. The company, which is owned by Global Custom Commerce, has been operating as a subsidiary of Home Depot, Inc. since January 2014.
 
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How is Blinds.com rated?

Breakdown

0.0/5
Inventory
0.0/5
Services
5.0/5
Pricing
0.0/5
Warranties and Return Policies
5.0/5
Customer Service
0.0/5
Shipping

Overall Rating: 4.8 / 5 (Excellent)

Blinds.com not only has one of the most varied and comprehensive inventories of the online blinds retailers, it makes it simple for buyers to search for exactly what they want. Its comprehensive, easy-to-navigate website allows customers to search not only by brand and type, but by purpose, which gives first-time buyers the type of guidance they would find in a brick-and-mortar store. Blinds.com also offers professional measure and install services in select markets, and is expanding to eventually offer the services nationwide. Each product page is accompanied with information about the type of blind/shade and what it's best for. In addition, Blinds.com has plenty of educational materials about everything related to window coverings and clear instructions on how to measure for their products. The company also gets points for its 100% satisfaction guarantee and its SureFit program, where they will replace the blind free of charge (and will pay for shipping) if the blind doesn't fit, even if it's due to a customer's mistake in measuring. Additionally, they provide a pretty comprehensive 3-year warranty on all its products. As to the drawbacks, customer accounts of their experience with Blinds.com is mixed. There are more than 60 complaints filed with the Better Business Bureau, claiming mixups in orders, poor quality products, and misinformation from customer service. However, given the size of the business, this number of complaints remains on the low side. Additionally, although they obtained a mediocre 5 out of 10 on the website Trustpilot, they do have plenty of good reviews from customers praising their customer support representatives and the ease and speed of the process. Overall, Blinds.com's comprehensive inventory (which includes options for odd-sized windows, arches, and skylights), smartly designed website, and dedicated customer service keeps it at the top of the field when it comes to online blinds retailers.

Blinds.com Products & Services

Products & Services - 5 / 5

Blinds.com has one of the most comprehensive inventories of online blinds retailers. They carry blinds of pretty much every material, in addition to roller, motorized shades, draperies, shutters and options for odd-sized windows like skylights.
Types of Blinds
Wood Blinds
Faux Wood Blinds
Mini Blinds
Vinyl Blinds
Fabric Blinds
Vertical Blinds
Types of Shades
Cellular Shades/Honeycomb
Roller Shades
Solar Shades
Bamboo/Woven Wood Shades
Roman Shades
Sheer Shades
Dual Sheer Shades
Pleated Shades
Additional Items
Custom Draperies
Outdoor Shades
Skylight Shades
Vertical Cellular Shades
Sheer Vertical Shades
Panel Track Blinds
Drapery Hardware
Wood Shutters
Faux Wood Shutters
Installation
Yes
Child Safety Options
Yes
Guaranteed Fit
Yes
Customization Options
Blinds.com offers custom-made blinds for all windows, including odd-sized windows like skylights and arches.

Blinds.com Pricing

Pricing - 5 / 5

Because Blinds.com's inventory is so extensive, it's possible to find options for every budget. They offer free shipping on all 48 contiguous states on most orders and provide a satisfaction and a SureFit guarantee. With the SureFit guarantee, if the blinds do not fit, they will take them back, make new ones and ship them for free, even if it was due to a customer mistake in measuring. They also provide a 3-year warranty (see below for the fine print) on all their products.
Free Samples
Yes
Free Shipping
Yes
Satisfaction Guarantee
Yes
Online Estimate
Yes

Blinds.com Customer Service

Customer Service - 5 / 5

Blinds.com has an A+ rating with the Better Business Bureau, with approximately 60 complaints filed against them. Most of the complaints involved problems with the product they received and mixups with orders. Additionally, the company received a 5 out of 10 score with the consumer review website, Trustpilot. Although the score is in the middle range, the company did receive positive reviews as well, with many customers praising their customer service and easy delivery process.
BBB Rating
A+
Number of BBB Positive Reviews
6
Number of BBB Negative Reviews
12
Trustpilot Rating
5.0 out of 10
Date Collected
2018-07-31
Customer Support
Phone
Email
Live Chat
How to Guides
Video Support
Order Tracking

Company Profile

Full Name
Blinds.com Blinds
Company Website
https://www.blinds.com/
Headquarters
10255 Richmond Ave., Houston, TX, 77042

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77 Customer Comments & Reviews

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spicondos
9/6/2020
Blinds did not arrive any where near the estimated date provided by Blinds Blind was shipped Fed Ex and diverted to Walgreens for pick up Blinds used Covid as an excuse not to accept e mail nor to answer their phone unless you wait on hold or supply a call back number. Left call back number and call wasn't returned until 6 hours after first contact Does that mean I had to wait on hold for 6 hours? unacceptable Call customer assistance again--message said they were not accepting any mores for the day because of Covid. That was 3 hours before service line posted hours expired. Again--unacceptable. Received text message to pick up blind at Walgreens. Message states bring photo... Read More

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Official Response

Company Rep of Blinds.com Blinds
Hello, I am so sorry to hear of this poor experience with us. I truly apologize for the long hold times by phone and that FedEx sent your order to Walgreens. I haven't heard of this before,but I understand it is frustrating to say the least. I would love to help from this point forward! Please reach out to my Social Care team by emailing me at socialcare@blinds.com. Please provide the order number and address shipped to. Once I have this, I would be happy to be your main point of contact and determine how I can turn this experience around! I look forward to your email! -- Tami F, Blinds.com Social Care team
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Regan F
8/11/2020
My experience with this company was stellar until the time of the install. We had someone come out and measure, we selected our blinds on the site, and the blinds arrived- all on time as promised! However, now we are experiencing horrible customer service. Our Blinds.com rep won't help us and the local installer keeps flaking out and will not respond. It is obvious this company makes their money on the order and not on the install, which is why we are left with no one assisting us.....Ouch. Such bad customer service. I wish we would have gone to a local blinds company, where I could visit the store and get my questions addressed. Now, Blinds.com is just dodging our calls and... Read More

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Social T  
Official Response

Company Rep of Blinds.com Blinds
Hi Regan! Oh no! I am so sorry the installation team has not set the installation appointment. I have pulled the order and you definitely should have your confirmed time by now. I am reaching out to you directly via email to give you a personal point of contact for this situation! -- Blinds.com Social Care Team
rmarch123
7/23/2020
I ordered blinds on 5/27/20 with estimated July 1 shipping. It arrived in Cincinnati on July 5 according to the tracking number. It still shows that but they still haven't been delivered to me. I called last week and was told I would receive an email within 24 hours letting me know the status and nothing ever came until 7/21 in the form of a reorder of my blinds. With a reorder this will be 4 months from order placement which is outrageous. I would have expected to be contacted if the shipment was damaged and possibly given an option of a refund with cancellation. Making me wait an additional 2 months is crazy.

Social T  
Official Response

Company Rep of Blinds.com Blinds
I am so sorry for this poor experience. I have sent you a direct email to further continue communication and updates on the remake order. -- Blinds.com Social Care Team
patterson0163
7/23/2020
Took over 2 and 1/2 months to get, and yes I ordered during the pandemic but they sent me an e-mail say it would be 3 weeks. Size of blind is 3/4" to small length is OK, and color was fine. One set was missing the control rod. Never in my life did I think that they could even make aluminum blinds out of aluminum foil paper. Don't waste your time or your money, they charge you credit card BUT REFUSE TO EVER TELL you what is going on with your order, and put you on hold for over an hour.

Social T  
Official Response

Company Rep of Blinds.com Blinds
I'm sorry you've had this frustrating experience and I'm happy to help. I have sent a message to your email inbox with information about our Satisfaction Guarantee - Blinds.com Social Care Team
M
Mark
7/16/2020
Order some blinds back in Feb before Covid. They are top down, bottom up style. Two sets, both no longer work. The spring has gone bad or something. That's fine to have an issue, but here's the kicker. THEY HAVE TURNED OFF ALL MEANS OF COMMUNICATING WITH THEM. Call them and their message is due to Covid they have stopped accepting calls. No email contact us form. Talk about poor customer service that I have to write a review in hopes of getting some sort of warranty claim started. Buyer be ware.

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Social T  
Official Response

Company Rep of Blinds.com Blinds
Hi Mark, I'm so sorry you're having issues with the shades and it's been so difficult to get through. Our phone team is experiencing very long hold times and our callback feature is up and running but it can take up to a few hours to receive a callback. I'm happy to look into this and help! Please send me a message at SocialCare@blinds.com and I'll look into this for you! -- Blinds.com Social Care Team
dmrodrigues1975
7/13/2020
Hi There, I understand the whole situation with COVID but I want ask better updates about my oder. Called several times call center and nobody answer. I have purchased on June 15th and website says it’s in production for a long time. Almost two months for a simple roller black out. Can you please give me options ? Maybe alternative color or material to go faster would be negotiable. And please stop to accept orders to not ruim your reputation.. Thanks, Dan

Social T  
Official Response

Company Rep of Blinds.com Blinds
Hi, I'm so sorry it's taking longer than expected to ship! I'm happy to look into this further for you and provide an update. Please send me a message at SocialCare@blinds.com and I'll look into this! -- Blinds.com Social Care Team
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Peter S
7/9/2020
The worst customer service ever. Impossible cot speak to a live person, called 6 times over 4 days. Left call back number, no call back. Today message said, not accepting calls, we are too busy. Not accepting emails.

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Social T  
Official Response

Company Rep of Blinds.com Blinds
Hi Peter, I'm so sorry you've had such a frustrating experience! I'm happy to help! Please send me a message with your order details to SocialCare@blinds.com and I'll look into this for you! -- Blinds.com Social Care Team
brianrpatrick
7/8/2020
It is August 8th and my May 27th Blinds.com order is STILL not shipped and there is no ship date assigned yet. I had no idea the severe delivery issues Blinds.com is experiencing when I placed the order. My order is only for 4 blinds. I have ordered from Blinds.com in the past and did not have any severe delivery issues.

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Arthur O
7/4/2020
I've purchased quite a bit of window blinds from this company with great satisfaction. However, this is no longer the case. Blinds.com will give you the corona virus special---longer procrastination and computer generated messages redundantly. If you can't deliver the goods, why take the take my order? Email? Yeah right! This company has no empathy towards the customer--take your money and run! I will no longer deal with a hogwash company! You just lost a valuable customer and you will definitely see a snowball effect as a result.

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Social T  
Official Response

Company Rep of Blinds.com Blinds
Hi Arthur, I'm so sorry you've had such a frustrating experience and we've let you down! I'm happy to help look into this further and help anyway I can! Please send me a message with your order number and phone number to socialcare@blinds.com and I'll look into this for you! -- Robin U., Blinds.com Social Care Team
K
Kelly B
6/22/2020
I placed order 4/23/20, 3 were shipped 5/15/20 so my account could be debited. Then the delivery date was 6/24-6/29 sent email the reply was they are in production and it would be 8/15/20. I am lacking six blinds!!!. I have ask for pick up of the three that were sent and a full refund. Will wait for response and comment further.

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Social T  
Official Response

Company Rep of Blinds.com Blinds
Hi Kelly, I'm so sorry you've had such a frustrating experience! I'm happy to help look into this! Please send me a message at SocialCare@blinds.com and I'll do all I can to turn this around for you! -- Robin U, Blinds.com Social Care Team
Top Rated
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  • Drapes, shades, shutters, and skylights
  • Professional measuring and installation (in select markets and expanding)
  • Free samples! & Free shipping to the contiguous United States
  • Satisfaction and fit guaranteed. 14-day price match guarantee!
  • 60+ professional design consultants trained in all product categories (available by phone or live chat)
  • Types: Faux wood, cellular, Roman, roller, plantation, mini, vertical
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