Blinds.com Blinds Review
ConsumersAdvocate.org
77 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company has expanded its product lines to include drapes, skylights and arches. Blinds.com offers a particularly easy ordering process with their product configurator, which enables customers to customize blinds and shades online. The company, which is owned by Global Custom Commerce, has been operating as a subsidiary of Home Depot, Inc. since January 2014.
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77 Customer Comments & Reviews
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I placed an order on 6/25/21. The estimated delivery window was 7/7 - 7/12. I called today, 7/13/21 to inquire about the status of my order since it had only shown as sent to the factory. Surprisingly, I was able to cancel my order and will receive a full refund of ~$450. Being in a manager in production/manufacturing myself, I was patient and trusted their timeline for services. I am pleased they allowed me to cancel my order after realizing they had not started production on my order. Had they not, it would have been a 1 star review. By allowing me to cancel, it bumped it up to a 3-star review for a product I will never even get to see. After reading the reviews here, I probably... Read More
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Thank you for taking the time to review your recent order with us. I am truly sorry for the poor experience this production issue caused with your order, and that your shades were not completed as they should have been when you reached out. I can understand how disappointing this must have been to find, and I want to assure you that I have passed along your feedback to our production team to make sure your voice is heard so we can work to improve. I understand our team has assisted with cancelling and refunding your order at this time, however I am truly sorry that we did not provide you with our best. If there is anything further we can do to assist, please do not hesitate to reach back out. We are here to help!
The installation instructions leave a lot to be desired. There were 4 pages of instructions, 3 pages had nothing to do with the product I ordered. I had to call Blinds.com for assistance, . My they just passed me on the the manufacturer. They were only slightly helpful, and emailed me a youTube video on How to Install. I got it done after many frustrating hours. My motorized shade needed 2 different types of batteries which were NOT included in my over $500 purchase. I founds this out when I tried to test my shades, and nothing happened. Seems like they could have included the batteries or noted somewhere that I would have to get my own. Overall, a frustrating and... Read More
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi Larry, I'm so sorry to hear you've had this kind of experience. We're happy to look into this further to ensure these issues don't happen in the future. Please send us a message at SocialCare@blinds.com with your order details - we look forward to your reply! -- Robin U, Blinds.com Social Care Team
Their Sure Fit guarantee only applies to certain products. They DO NOT apply to their Simplicity Shutters despite 2 different employees telling us it does. One didn’t supply us with the correct measuring instructions. We had 4 shutters, shimmed 3 of them to fit & the 4th one was just simply crap all the was around. Where the shutter joins at the top was off considerably, can’t square it up at all & the doors won’t shut because of it. The keystone on the bottom was off when we took it out of the box. We gave up & called. The 2nd employee said no problem getting it corrected w/ the Sure Fit guaranteed. Had us take measurements correctly, even asked if we wanted the entire order remade. We... Read More
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Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hello Kathy, Thanks for taking the time to review your experience with us. I am so very sorry your most recent service representative misinformed about the 30-day SureFit Guarantee policy as it does cover shutters on up to 4 mismeasures. I have reached out to you via email and look forward to assisting with the remakes needed! - Blinds.com Social Care Team
The website says 5 stars, so I'm assuming to get hired you have to leave a 5 start review to get hired. These are the most incompetent idiots I've ever seen in my life. Nobody has a phone and nobody can call or email back. Once you waste 15 minutes on the phone, you'll get passed off to the next person if you need anything else. They have been sending me incorrect parts and remaking order for months and still haven't gotten right.
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Thank you for taking a moment to review your recent experience with us. I'm truly sorry to hear that we did not resolve this for you sooner, and for the frustrations this order process and back and forth has caused. I have reviewed your order and see that you have been connected to a member of management, who has reached out and assisted with resolving your concerns. I want to assure you that we do take customer feedback seriously, and please know that I have passed along your concerns with this order to our manager as well, to make sure that your voice is heard. If there is anything further we can do, please do not hesitate to reach back out. We are here to help!
I have contacted Blinds.com regarding an electric blinds that does not work properly - THEY DO NOT RESPOND. The product when it works is OK but not great. But now its stuck in the down position and it does not work. I doubt if they care but here my opinion. RETURN THE CALS MADE TO YOUR SERVICE DEPARMTNET.
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
I am so very sorry for the issues with your motorized product and that we have not returned your phone call. I wish this was not your experience. We definitely do care and I want to make sure we do help you under our 3-year warranty! Please reach out to me at socialcare@blinds.com, include your order number and your contact information on file as well as a description of the issue, and I will be sure to assist you and find the best solution. - Tami F, Blinds.com Social Care Team
Ordered two custom blinds for our dining room. One came with the wrong brackets to mount the blinds. I have emailed and called several times and have received two separate shipments of the wrong parts. Now they claim the color of the brackets cannot be matched due to manufacturing problems. I am still waiting for brackets that work, even if the color does not match. I had planned to replace at least seven more blinds in our house, but it certainly won't be from blinds.com
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Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Thank you for taking the time to review your recent experience with our team. I am truly sorry that these parts were not correct, and that this was not resolved for you sooner as well. I can understand how concerning this must be, and apologize that the brackets needed to be replaced in a new color due to this manufacturing issue with these Levolor brackets for this specific color. Unfortunately, it appears this is affecting this one shade of bracket on this product across the industry with this Levolor item, at all retailers. I've reviewed your order and I see you have connected with our Customer Service team now, who are assisting with getting these updated parts sent out as soon as possible. We look forward to you receiving these parts and completing your installation very soon! - Lauren A.
I'd like to start out and say that I would happily provide this company with a NEGATIVE or 0 star rating if possible... Previous message posted to BBB in March of 2021: It is my regret to have to send such an email regarding our poor experience with Blinds.com. We are a military family who recently moved into our new home. After painstaking appointments and seemingly endless research, my husband and I decided to do business with Blinds. We purchased the $199 the measure and install option. On 2.3.2021 we purchased roller shades, faux Levolor, and real Levolor 2.5 inch blinds throughout the home (approx 18 windows). On 3.2.2021, the blinds were installed. Observably, and with the assistance... Read More
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
I am truly sorry for your bad experience with Blinds.com. This definitely isn't normal and I apologize we were not able solve the issues with your blinds. I have been in communication with our managers and I understand you have come to an agreement. I wish your experience could have been flawless. We will take your feedback and work to improve in these areas where we let you down. Kind Regards, - Blinds.com Social Care Team
Where is my comment from 5/6/2021? We have had a terrible experience that has yet to be resolved
Blinds.com does an ok job of providing blinds at a reasonable price. However, they really flounder and stumble if there are issues with your order. I ordered 7 blinds in March and one was damaged when I received the shipment. The first reorder took 2-3 weeks to make it and 1 week to receive it and it did not match the original 6 already installed. So, the second reorder took 2-3 weeks to make it again and 1 week to receive it and it still did not match the original 6 already installed. So now the third reorder is still to be made and received. They did not even put a rush on the reorders. The original order was placed in March and now it is May and we still have a window with no... Read More
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Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi James! Thank you for taking the time to review your recent order. I am truly sorry for the poor experience we have provided due to this delivery issue as well as the replacement timing here. I really would like to see what we can do to help, could you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.
I'm still waiting for an answer about the blinds I ordered in MINK and arrived in TEAK.
Sent pics along with color swatches they sent me. Even sent pic of shipping labels with MINK CODE at the end.
We let them know right away, that was April 14th. Haven't heard a peep from them.
Disappointing.
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Thank you for taking the time to review us. I am so sorry to hear that your shade isn't matching your sample order. I can understand how frustrating this must be, and I'd really like to help get this corrected for you right away. Could you please send me an email at socialcare@blinds.com with your order number and information? Once I have received your email with these details, I can look into this for you right away! - Lauren A.
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- Drapes, shades, shutters, and skylights
- Professional measuring and installation (in select markets and expanding)
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- 60+ professional design consultants trained in all product categories (available by phone or live chat)
- Types: Faux wood, cellular, Roman, roller, plantation, mini, vertical
