Blinds.com Blinds Review
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77 Customer Comments & Reviews - see all comments
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Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company has expanded its product lines to include drapes, skylights and arches. Blinds.com offers a particularly easy ordering process with their product configurator, which enables customers to customize blinds and shades online. The company, which is owned by Global Custom Commerce, has been operating as a subsidiary of Home Depot, Inc. since January 2014.
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77 Customer Comments & Reviews
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I bought a shade from blinds.com 18 months ago. Almost two months ago, the shade broke. There is a 3-year warranty on the shade. The company sent a replacement part. It was too large. Then the company sent a replacement shade. That was too large too. Now they offered to send the first part again. I no longer trust this company to honor their warranty, as expected.
Don't use them
We ordered 5 Roman Shades in October 2021 for oversized windows at our cabin. We received them in December 2021. When they arrived, the boxes they came in were pretty beat up. Huge holes and tears in the boxes that it went through and ripped the plastic that covered the blinds. I took pictures of everything. When we drove the 100 miles to our cabin to install them we found out that we received only one set of hardware to install them. The one installation bar that we did receive was loose in the box because of the tear in the plastic and it somehow came out during shipping. Needless to say, we were very disappointed that the blinds couldn't be installed. The holidays were coming and we... Read More
My latest purchsse from this company was terrible. I ordred 2 sets of composite shutters. They came in on time but one set arrived damaged with bad scratches dug into them. I reported it to 3 different representatives, sending sets of pictures showing the damage to two of them, and I sent the measurements of the damage panel to the third representative. The third rep came back and ask me to send a video. I gave up. I had been fooled thinking that they would help me resolve my problem but I came to realize that they were just passing me along stringing me along. I gave up trying because they won't transfer you to a manager. My advise to anyone is to pray that your order arrives... Read More
Ordered blinds in October and had a shipping date of November 5 Been delayed 3 times and now it’s December. Still waiting and now they say check again on December 7. What a waste of time!!! SHOP SOMEWHERE ELSE!!!!!!
I am still waiting for my vertical cellular shades to be delivered. They were supposed to be delivered last week but no one told me when, and I did not provide our guard gate with entry permission. They took the shades back to the warehouse. I called and scheduled an appointment for today, between 1 and 5 pm. I took time off from work, concerned about weather if the shades were left outside, and contacted the guard gate to allow entry to our community. No blinds were delivered. I spent 30 minutes calling the freight company, holding, and was eventually told that they could not find the shades when they went to load the truck, so they did not get delivered. No one called to tell me and I... Read More
Subject: Dangerous! Review custom length motorized roller shades a few days ago. When going over the measurements with the sales person on the phone, my wife and I asked for professional installing multiple times, thinking that this would be challenging especially if you want it to look good. We were told that there is no need to do that, it is very easy to be done on your own with your own tools. We received the blinds, one is 104 inches wide and the other 113 inches. We had decided to place then outside of the frame of the window, so when we put it decorative bunting, it would look very nice. The instructions are literally one page long. Let me repeat that, ONE PAGE. To summarize the... Read More
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Thank you so much for reaching out to let us know about this! I am so sorry to hear that your shades could not be installed, and for the concerning experience you had when giving our team a call. Please know that we are here to help! I see you are in communication with our Social Care team by email, and that you should be receiving a reply from us there now. We look forward to assisting you further very soon!
After ordering almost $1200 in Bali blinds I would NOT recommend Blinds.com. Their 100% guarantee is not really a guarantee at all if it has so many loopholes they won't guarantee their product. One of my blinds arrived way too late and they would not cancel the order even though the other blinds were delivered and already installed a week before the blind in question was made and shipped. I was told not to worry and they would refund the one blind after it arrived. This was a lie. Also one blind was badly damaged in shipping. They did re-make this blind but the second package was also damaged. I was able to bend it back and simply used it slightly damaged.
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hello Dennis, I am so sorry there have been several problems with your order. I wish this was not your experience with us. I sincerely apologize that our 30-day Satisfaction Guarantee policy was not advantageous for the circumstances. I do see that you were able to further connect with our team for a more satisfactory solution. Please reach out if we can help with anything else. -- Robin U., Blinds.com Social Care Team
Very disappointing! We purchased 7 roman shades; 4 out of the 7 are unusable. The roller mechanism on one is broken off, the roller mechanism on another has been screwed onto the blind’s upside down (this will not allow us to roll up or roll down the shades). The other two have significant scratches on the sides of them and it looks like someone tried to touch it up with white paint…? I am very disappointed. I would suggest purchasing from another company. We spent quite a bit of money and I was expecting, at the very least, blinds that are functional.
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi Sarah, Thanks for sharing about these shades. I am so very sorry these did not arrive in perfect condition. I was able to view your pictures on another review site and I am passing these on to the production team. I see my service team has assisted with the parts needed, but if you don't love these shades, the good news is we have you covered by our 30-day 100% Satisfaction Guarantee! I am reaching out to you via email at this time to go over your options under this policy. We want you to be completely happy in the end! -- Tami F, Blinds.com Social Care Team
Ordered one set of roller shades for my new house. This order included measurement and installation services. After a couple of weeks wait for someone to come and measure the windows and then multiple calls to clarify the products which I can use, finally put the order. The order came in and had to call to schedule the installation for few weeks later. Then installation person came in, one person alone, for installation of large blinds. One shade was wrong size, one did not have proper valance returns and another one was not working properly. The installation person did not finish all the installations and left. Had to call their contractor again to schedule another appointment for few... Read More
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Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
I'm so sorry you've had this experience! I'm happy to look into this further and help! Please send me a message at SocialCare@blinds.com with your order details and we'll look into this right away! -- Blinds.com Social Care Team
I have ordered twice from this company. Each time I've had an issue with broken parts that take months to get reissued. During this last order, they are insinuating that the installer, who told me he has been working at his installation company with his father for over 20 years, said a part was broken and submitted photos saying as much. Not only did the manufacturing company dispute this, but they disputed this to no one. It's been 4 months and I still have broken parts. It takes a week for anyone to respond and then when they do, I have to submit more photos. I'm very tire of getting the run around. I would just like to have blinds that don't look like they are falling apart. It's also... Read More
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi Marla, I'm so sorry you've had this experience! It's our responsibility to provide you with replacements if something has broken under warranty and I'm happy to look into this for you! Please send us a message with more information and your order number(s) to SocialCare@blinds.com and we'll do everything we can to turn this experience around for you! -- Blinds.com Social Care Team
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- Drapes, shades, shutters, and skylights
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- Types: Faux wood, cellular, Roman, roller, plantation, mini, vertical
