Blinds.com Blinds Review
ConsumersAdvocate.org
77 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Blinds.com is the largest online retailer of window coverings in the world. Founded in 1996 in Houston, TX, the company has expanded its product lines to include drapes, skylights and arches. Blinds.com offers a particularly easy ordering process with their product configurator, which enables customers to customize blinds and shades online. The company, which is owned by Global Custom Commerce, has been operating as a subsidiary of Home Depot, Inc. since January 2014.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Blinds.com Blinds
77 Customer Comments & Reviews
Loading Reviews ...
I did not participate in choosing the Faux Wood Blinds, but the SHODDY product, the terrible customer service & NO follow thru would prevent me from every recommending Blinds.com or using them again. We have blinds in our office that require raising and lowering (can't on the door as it flies off and hits everybody) and no longer on the windows - just open and close. The header/brace in frame bent out of shape as did the plastic clips holding together. After initial response from customer service requesting pictures and i just asked for plastic clips and ONE header that was bent and just pulls out bonking everybody on the head - to be replaced. would Cost NOTHING. never heard from... Read More
S
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hello Darcy! Thank you for taking the time to review your recent experience and to let us know about this. I'm so sorry to hear that you haven't received a response back from our team as you should have, and that you were not connected with Customer Service when you reached back out as well. I really would like to help, could you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I can look into this for you right away! - Lauren A.
This company and my order have been a complete joke. The communication and customer service is also a joke, when you have to wait forever for someone to answer or call you back. I placed an order on January 20th, they charged my credit card on January 20th, said it would take 10 to 14 days to manufacture. Received an email on February 4th saying the order was shipped, still have not received it or had any communication with the company or the shipper. Tried to call to find out info, could not get a hold of anyone. Checked the status of my order at their web, said the order is still being made. Checked with the shipper on the tracking number provided by Blinds.com and UPS said it was not a... Read More
S
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hello Dave! Thank you for taking the time to review your recent order experience with us. I am truly sorry for the poor experience our hold times have caused when you reached out, and that your order is taking longer than expected as well. I can understand your concern with the timing of your order, and I really would like to help check on this for you. Could you please send me an email at socialcare@blinds.com with your order information? Once I have received your email, I can look into this for you right away! - Lauren A.
This morning my husband and I had the pleasure of speaking to one of your design consultants regarding blinds we will be purchasing soon. JL Johnson was very helpful, cordial and exemplary in representing Blinds.com! Excited and looking forward to our samples before finalizing our order. Will definitely refer our friends to you company. Donna M
S
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi Donna! Thank you for taking the time to review us. I am so glad to hear that you had such a good experience with JL when you called! If you have any questions, please don't hesitate to reach out. We are here to help! - Lauren A.
The blinds were great...look great, fit great, not too difficult to install. We did have 3 issues. First, when we ordered it said they would be delivered Dec 17-21. They did not arrive until December 30. That’s a big difference from Dec 17-21! Second, they were delivered to a random house 3 miles from my home. The only reason I received them, is because the nice home owner that got my blinds, found my name and phone number on the box and called me to inform me they were delivered to his house. Three miles is not even close to where I live! Third, the most frustrating part of the blinds, is that the stickers on the bottom of the blinds took more time to get off the blinds then it... Read More
S
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi Wendy! Thank you for taking the time to review us. I am truly sorry for the poor experience this delivery issue has caused, and for the safety sticker concerns you are having. Please know that these safety stickers are not intended to be removed from our product. I am happy to hear that your shade was received and fits well. Should you have any additional concerns or ever need assistance finding the status on a delayed order, please reach out to our Customer Service team anytime. We are here to help! - Lauren A.
I received 2 Levalor faux wood blinds, and one of the middle brackets needed for installation for one of them, was totally bent out of shape and not usable. I called Levalor right away (thinking they had made them, they could send me a new one), they said I had to call Blinds.com. I then called Blinds.com and they had to request one from the manufacturer, and the whole process would be 7-10 business days. I requested expedited shipping and she said she could not guarantee it, although she would ask for it. I find this third party customer service too slow in solving a very simple problem. My blinds were not cheap and I think a simple bracket could have been overnighted to me, or at least... Read More
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi! Thank you for taking the time to review us. I am truly sorry for the poor experience this dented bracket has caused, and for the delay this has caused with your installation! I really would like to help, and I have emailed you now with an update on your parts order. I look forward to hearing back from you and assisting you further! - Lauren A.
I ordered plantation shutters for my entire home, two separate orders, in September. There is no update on the order status online says its in production. After numerous calls I was given a tracking number on one order the other I was told would be shipped out the following week. I have received my first order. I still have no information on the second order. Every time I call they have to call the supplier in Mexico and they never answer. I am told give them 24-48 hours to get back to them and they will email. This not happened. I received today a fedex package with the frame for 1 blind. No blinds, I called and was put on hold and told that the factory once again didn't answer... Read More
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi! Thanks so much for taking the time to give us a review. I am so sorry for all of the back and forth you've experienced with the status of this order, and for the delays in receiving your product. I have located your order and I see that our customer service team has assisted you, and that your remaining packages are scheduled to deliver today by the end of the day! If you do not receive your items or if you find that you have any additional questions, please do not hesitate to reach out. We are here to help! - Lauren A.
**Fulfillment center must be a complete mess -> Do yourself a favor and go with a different company**
I ordered 4 simple blinds. Wait 2 months. The first delivery was someone else's order completely. They promised to resend. Wait 2 more months. They send 3 of the blinds I ordered and another of someone else's order. It is difficult to get ahold of their Customer Service and their fulfillment center must be a complete mess. Do yourself a favor and go with a different company.
S
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi Cole! I am so sorry for these delays and errors on your order. I can certainly see how frustrating this process has become, especially when I am sure you are ready to complete your project, and I want to help. Could you please send me an email at socialcare@blinds.com with your order information? Once I hear from you, I can look into this right away! - Lauren A.
I ordered a 30 x 36” Roman shade on July 28th! I’m still waiting. Is this Company even legitimate? One shade. Going into the 3rd month? Huh!
S
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hello Judy! I am so sorry to hear that your order has not arrived, and that we have not updated you sooner! This is certainly a long time to wait, and I'd like to check on this for you. Could you please send me an email at socialcare@blinds.com with your order number? Once I have this information, I can look into this right away. I look forward to hearing from you! - Lauren A.
I order $2000 worth of blinds. One of the simplest roller shades broke at the first pull down. Blinds.com replaced. We received the replacement and on the first pull it broke. At this point I wanted a refund. They said no. They will troubleshoot which we already did but we were out of luck. They admitted that it was probably a manufacturing defect but it was not. They simply told us to pound sand. Most of the products were nice and we are completely satisfied but the customer service when something went wrong was less than satisfactory.
Social T
Company Rep of Blinds.com Blinds
Official Response
Company Rep of Blinds.com Blinds
Hi Beth, Thank you for your review! I am so sorry to hear that you had such a poor experience due to this quality issue on your order, and that the replacement did not solve the issue. I would really like to help, can you please send me an email at socialcare@blinds.com with your order information? Once I hear from you I can look into this right away! -Lauren A, Blinds.com Social Care Team
DO NOT ORDER FROM THEM. Their "timelines" should be called fantasy time as they are nowhere near correct. It takes over a month for a couple sets of blinds? They give you the line that the plant in Dallas is shit down and now producing blinds in China and are "being made now" and will have them to you in a week. Nothing from China comes faster than 2 weeks by regular mail. Do not waste your time. The price may be good, but if you need the blinds in less than a month go elsewhere. A complete waste of my time and should have a disclaimer on their website about month + wait times instead of continuing to lie to customers about having them in 2 weeks.
Top Rated
Our Partner
Up to 40% Sitewide + 10% Stackable
Promo Code: SUMMER
10% Stackable Promo Code: YAYDAD
- Drapes, shades, shutters, and skylights
- Professional measuring and installation (in select markets and expanding)
- Free samples! & Free shipping to the contiguous United States
- Satisfaction and fit guaranteed. 14-day price match guarantee!
- 60+ professional design consultants trained in all product categories (available by phone or live chat)
- Types: Faux wood, cellular, Roman, roller, plantation, mini, vertical
