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THE HOME DEPOT® Bathroom Remodel Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
6 Customer Comments & Reviews - see all comments
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THE HOME DEPOT® is a nationally recognized brand, recognized for its high-quality products and service in the home improvement industry. The stores sell a large variety of products, but can also connect customers to local contractors and installers in their area, for maintenance and remodels. THE HOME DEPOT® offers several financing options, as well as rental services for some tools.

How is THE HOME DEPOT® rated?

Breakdown

4.8/5
Services
4.8/5
Years in Business
0.0/5
Shipping and Handling
0.0/5
Online Portfolio/ Relevant Guides and Tips

Overall Rating: 4.7 / 5 (Excellent)

THE HOME DEPOT® is a nationally recognized brand in the home improvement industry, with a reputation based on high-quality products and ample availability. Though the company does not itself install or remodel bathrooms, it does have a network of local contractors, who are vetted by THE HOME DEPOT®. Reviews tend towards the uniformly positive, though there are some exceptions. Consumers who use a contractor in the company's network can gain access to the company's financing plans and loan program.

THE HOME DEPOT® Installation

Services - 4.8 / 5

THE HOME DEPOT® does not itself perform installations or remodels, but the company does have a network of local, licensed, insured, and background-checked contractors. These can carry out any number of projects in a bathroom remodel. Consumers who are looking for specialized installations, aimed at users aging in place or with limited mobility should inform this beforehand, so they can be matched with the appropriate service provider.

Installation Types

  • Full Bathroom Remodel
  • Bathtub Installation
  • Shower Replacement
  • Tub-to-Shower Conversion
  • Bathroom Flooring
  • Toilet Replacement
  • Cabinet/Vanity Update
  • Countertops Update
  • Sinks Update

Design

  • Physical Showroom

THE HOME DEPOT® Financing

Years in Business - 4.8 / 5

Though THE HOME DEPOT® does not itself carry out remodels or installations, the company does have a proprietary credit card that provides special financing benefits, as well as a project loan to help cash-strapped consumers cover the costs of their remodeling projects. However, savvy consumers should remember to ask for a free estimate or design consultation, as well as inquire after any available discounts or coupons.
Free Estimate or Consultation
Yes

Financing Options Available

THE HOME DEPOT® Consumer Credit Card offers no annual fee, everyday special financing and exclusive benefits. There's also THE HOME DEPOT® Project Loan. It offers affordable fixed monthly payments, a 6-month purchasing window and no prepayment penalty.

THE HOME DEPOT® Reputation

Reputation - 5 / 5

The contractors within THE HOME DEPOT® network all go through thorough background checks, and the company assures that they are all also local, insured, and licensed. Since each individual contractor will vary according to the closest THE HOME DEPOT®, in order to better gauge their reputation, it's best to look them up individually on consumer review websites. Some specific certifications to ask for include NAHB, NKBA, Guild Quality, NARI, National Council for Aging in Place, and Good Housekeeping.

Customer Support

  • Blog
  • Educational Resources

Customer Reviews

BBB Rating
A
Trustpilot Rating
2.8 out of 10
Date Collected
2018-05-30

Company Profile

Full Name
THE HOME DEPOT® Bathroom Remodel
Company Website
Headquarters
2455 Paces Ferry Road, Atlanta, GA, 30339

Disclaimers

THE HOME DEPOT name and logo are trademarks of Home Depot Product Authority, LLC, used under license.

THE HOME DEPOT HOME SERVICES name and logo are trademarks of Home Depot Product Authority, LLC, used under license.

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6 Customer Comments & Reviews

Loading Reviews ...
pgheilman
12/19/2023
Ordered new cabinets and refacing some existing in August 2023!! Cabinets are in but quality is questionable. Self closing mechanism doesn't work. Drawers in at an angle. Several other issues that indicate shoddy workmanship. POOR quality. I need my countertop and they keep promising to call to install but nothing so far...was told we'd have this complete between Thxsgiving and Xmas and that was a super long time but now I have guests coming on 12/24 and I'm still have no countertop/sinks n my master. Next time will use a local company. Little communication and keep being told the installers will call us...crickets!. Will be writing a comment on every website I can find to WARN others... Read More


Deborah J
8/7/2023
Unfortunately, the poor rating is due to customer service. The installers were great and did a good job. On the last day when my shower head started leaking no one was able to fix the leak. We are on day 5 and the shower head is still leaking. They stated they ordered a new part and now waiting on the plumber to schedule the visit. Really? Day 5 and the leak is a heavy drip. Who is going to pay for my water bill? Frustrating and disappointed in customer service. Do not use statewide remodeling through Home depot. Issue still not resolved.


P
pat f
1/6/2022
We contacted home depot to remodel our bathroom and from the time we signed papers to having them actually start the project it was march till august. then after many complaints that that it had been 5 months did they get started.. then sent 2 men to tear apart and when they actually started work only one guy.and a plumber who was only here a short time and didnt do a great job as he left things not done right.. and there was NO ELECTICIAN we had to hire our own to get things done.. They didnt finish the job as the guy that was here said he couldnt work near electrical area so we had to get our electrician and a drywall persont o finish the work before it was close to being done.. then... Read More


vpollok3
10/13/2021
SIR was the service Home Depot uses for bathroom remolding, this was a terrible mistake on my part for using them. we have a small bathroom, after consultation we were told it would no more than 4 days. The project manager came out to measure he too said this would be quick, 3 days tops. But just incase between my husband and I we were able to set a 2 week block for them. they stared the project Aug.31 it was finally finished on Oct.8. they wanted us to find availability time on their schedule after the 2 weeks we had. We had to rearrange multiple Saturdays, when a new person would show up they had know idea what was gong on from one person to the next . the project manager didn't... Read More


michclaims
7/1/2021
Re bath removed our shower 3 months ago and never came back In process of filing a legal complaint


M
mark
5/13/2020
Got a quote by the Home Depot's sole national contractor: Re-Bath. Absolute RIP OFF!!!!!!!!!!!!! $13K just to flip my shower???...have had 3 additional quotes for the same service and averages $5-7K. Makes me question Home Depots ethics!



Top Rated
Our Partner
  • Tub to shower conversions
  • Walk-in tubs
  • Solid surfaces that won't stain or scratch
  • Free in-home consultation and estimate
  • Military and senior discounts
  • Flexible financing options
  • Limited lifetime material and labor warranty