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Capital One Bank Review
ConsumersAdvocate.org
21 Customer Comments & Reviews - see all comments
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Capital One is a bank that offers consumer banking services, as well as credit cards and commercial banking. Founded in 1988, Capital One has a wide range of personal banking products, including savings accounts, checking accounts, and money market accounts. There are over 700 branches and café locations nationwide.
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21 Customer Comments & Reviews
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I have been a customer of Capital One online bank (savings only--and have their VISA card) for over 10 years and have been generally pleased. Their systems work well and the interest rates are okay....not the best, but okay. So I have kept sizable amounts of deposits there. The interest rates have moved up and down with the economy, but beginning in 2021 the rates were mostly down---up until the last few months. Recently it dawned on me that the interest being paid on my 360 Savings account was terrible---0.30%. I had concurrently noticed my savings account at Alliant CU was paying well north of 1.20%...but not so at Capital One. Yet when I looked online, the touted savings... Read More
I have talked to bank tellers and customer service people til I'm blue in the face, sent feedback when requested on surveys, and made complaints. One thing after another... sending a new card with different number and no explanation (and I tore up the wrong card... which took 1 1/2 months and my phone getting cut off for nonpayment, etc to fix), requiring verification spontaneously with no difference in my login, laptop or internet access.. incessantly asking what my income is, upgrading their mobile app until my phone said it wasn't compatible, changing their routing number spontaneously which screwed up most of my direct deposit information at the multiple companies I work with--- it... Read More
I had someone who constantly sabatoged me financially and I would look at my bank account every day just to make sure my money was still there. Well, one day it wasn't and caused a huge panic attack. After having my account frozen last Thursday over a perfectly legitimate government check they didn't like and speaking to 4 different unhelpful customer service people, I argued with them for 2 1/2 hours this morning and finally they graciously allowed me to take out some of my own money but when I got to the ATM, I couldn't take out any money. So I called them and was on hold for a half hour before I had to hang up and go home because my phone was out of charge. Now, I've been on another... Read More
My credit card was hacked at a Walmart store. CapitalOne refuses to make good and deducted $433.41 that was fraudulently spent. Shame on them. I am an 84 year old man living on a fix income. I will be switching to TD bank.
We all know that Cap One is basically a "virtual bank" in that they are not known for brick and mortar, HOWEVER, there are those times where you simply must speak with a human. That was today (June, 2021) and I had the worst experience. For EACH question that I asked the girl, she gave me WRONG info. Even when I pressed her, she held her ground. Then I directed her back to HER OWN website (capitalone.com) and she finally relented. THEN, the very next question, she got entirely wrong as well, but this error was not found until I went to the nearest ATM to find out that I could not do what I needed to. So I asked for a Supervisor to make me whole for my time and energy and they apologized,... Read More
My mom been a customer for over 20 years and she had never missed a payment. After explaining to the customer service representative and the supervisor that the late fee was on their end because my mom always sends her payments on time they said there’s no way to waive the late fee. don’t trust capital one to take care of you as a customer. It’s all about money to them.
I would give zero stars if it allowed I would give zero stars if it allowed, capital one froze my business account and personal account stating fraudulent activity. They never informed me of the hold they put on my accounts and I only found out when trying to pay for groceries and my card was declined. It was a bank error that they admitted to BUT they still didn't release the hold on ALL my accounts. Eventually I was able to withdraw all my money from the personal account and I did open another checking ac with another bank. The hold continued on my business account for a further 3 weeks. They then said the account would be open and apologised for the inconvenience. The next day they... Read More
VERY POOR customer service. They messed up my card payment by pulling a checking account number that has been closed for years and frankly, they shouldn't have it on file. This is what big corporations do with our personal information, treat it like its theirs. After speaking to two representatives and a supervisor named Jennica, I was promised a call back on Thursday 2/3/21. Today is 2/7/21 and Im still waiting for a phone call. I would not have chosen Capital One for my auto finance. I didnt know the dealership shopped them for loans, or I would have said ABSOLUTELY NOT. I had to file a complaint against them around 2014 because they wouldnt return my annual fee, something I very... Read More
Not sure what planet all those glowing reviews are coming from. COB is closing branches right and left in Loudoun County, VA. a fairly wealthy area. There used to be three branches in my town, one closed, the other locked its doors (no employees?) but outdoor drive-thru ATM works, the third branch in downtown is open but no bank officers, just two tellers who have to do everything. No more Capital One ATM machines anywhere in my area. No online customer service, you have to either call or WRITE a letter (moving decades backward?). The website STINKS. Very difficult to use. Also, they changed something in early December so now the website no longer works on my computer with Windows... Read More
Just had the worst customer experience experience at the Patchogue location. Was waiting in line while the teller Rob was talking to an associate about personal matters. I had to finally say excuse me to get his attention. During the transaction he said nothing and then threw the money and receipt on the counter and turned around without saying a word. No thank you or have a nice day. Called to speak to the manager Pauline who was on vacation and was told no one stands in for her. No manager? I think there is a culture of poor customer service at this bank considering the times we live in the banking field.
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Top Rated
- $0 minimum starting deposit
- Checking account—earn 1% cash back on up to $3,000/m in debit purchases
- No monthly fees
- Access to 60,000 free ATMs nationwide
- High-yield money market and CDs
