US Search People Search Review


Rating: 7.5 / 10 (Very good)
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US Search is a website operated by PeopleConnect, Inc., which in turn is owned by Intelius. The site offers location and contact information as well as background checks. Those background check services include birth, death, marriage, and divorce records, property records, criminal records, information about civil litigation and bankruptcies, and professional license information.

How is US Search rated?

Breakdown

7/10
Company Reputation
8/10
Screening
8/10
Pricing
7/10
Customer Service

Overall Rating: 7.5 / 10 (Very good)

US Search offers background checks that include a broad range of information, but since the company is not FRCA-compliant, the results of its background checks are not supposed to be used by employers or landlords. People who want background checks for other purposes, however, will find a number of attractive features here. Nevertheless, the company's anonymous online profile, the nondisclosure of its prices, and the lack of basic customer service communication channels may make some consumers think twice before supplying their credit card information.

US Search Screening Details

Screening - 8 / 10

US Search provides an extensive search of criminal and civil court cases, real estate records, and other legal information. Unlike most of its competitors, it also provides information about people's social media accounts. However the company does not perform credit checks and consequently its reports are not supposed to be used for making decisions about employment, tenant screening, or any purpose covered by the FCRA. It provides a sample report, which is a good way for consumers to see precisely what they are buying.
Legal Records
Federal/State Criminal
Civil Actions
Bankruptcy
Sex Offender Registry
Marriage and Divorce
Other Records
Social Media
Past Addresses

Sample Background Check Report

Sample Report

US Search Company Reputation

Company Reputation - 7 / 10

US Search doesn't publish its physical or mailing addresses or its phone numbers. All consumer contact must be done via email web forms. This is a significant limitation on communication and customer choice. The site is not listed on TrustPilot and is listed but not rated by the BBB. The lack of this basic information is disconcerting, especially since to use the service, consumers must provide their own contact information. The company appears not to have been the subject of any regulatory actions or lawsuits since 2010--and the management team of its parent company is different now. Still, consumers should be cautious in dealing with this or any other paid web service that provides no meaningful contact information.

Key Reputational Facts

BBB Rating
NR
Verified Contact Info
No
Date Collected
2018-02-05

Certifications & Actions

Classified by FCRA as Consumer Reporting Agency
No
NAPBS Accredited
No

Consumer Litigation and Regulatory Actions

In 2010, US Search entered into a settlement with the Federal Trade Commission, which alleged that the site sold a service that purported to allow people to control the information would appear in searches for them, but failed to provide the promised control.

US Search Pricing

Pricing - 8 / 10

US Search provides both subscription-model and per-search pricing, but it does not disclose that its charges for those packages are.
Free Report
Yes
Monthly Subscription
Yes

Contents of Free Report

US Search's Background Check sample report contains residential history, identity verification, and criminal and civil court records. Free reports are also offered that limit criminal records checks to one state and that only provide location information.

US Search Customer Service

Customer Service - 7 / 10

US Search's customer service appears to be mediated solely through its website and web forms. There is no information provided that would enable a consumer to actually call or even email the company with questions or concerns.
24/7 Hotline
No
Customer Service Hours
Not specified
Mobile App
No
FCRA Compliance Assistance
No

Company Profile

Full Name
US Search People Search
Company Website
Headquarters
600 Corporated Pointe Ste 220, Culver City, CA, 90230
Mailing Address
600 Corporated Pointe Ste 220, Culver City, CA, 90230

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