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45 Customer Reviews - see all comments
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Checkr is a San Francisco company that specializes in conducting background checks on employees and job applicants. Founded in 2014, the firm now serves the financial services, hospitality, retail, tech, healthcare, and manufacturing industries, as well as nonprofit and higher educational institutions.
- Background checks on employees and job applicants
- Extensive FCRA compliance resources
- Identity verification, address history, criminal records, employment & residence history, driving record, credit record
- Tens of thousands of customers
- Delivers background check results directly to employers' HR software applications
- Drug testing available
Latest Checkr Reviews
Checkr is unresponsive. The automated response system does not understand the questions being asked. I requested an update regarding somethings that appeared on my background check. I submitted the appropriate documents, and I haven't heard bac from anyone in an entire week. It really unfortunate that these companies who have a responsibility to report accurate information, don't afford the ability for actual human contact to receive full context on the information that they are providing. You take the money to do a job that you don't complete efficiently. All to save a dollar. Shame on you for what you put people through who are trying to make a living. If we aren't good enough to... Read More
All of my background checks previously have only taken a few days. Meanwhile Checkr is taking multiple weeks, and is now past their 2nd estimated completion date. When I emailed them to ask about the reason Im still waiting they avoided the question and essentially copy+pasted the useless info on their website.
Very inaccurate reporting, said I had a seat belt violation in South Carolina in 2021. First time ever in South Carolina was in 2023. You people need a class action lawsuit against you for defamation of character!!!
Checker appears to be an ametuer operation. Im in the process of applying for several delivery gigs, and need to start earning asap. I have a clean background but checher has mistakenly conflated my brothers record with mine. Don't get me wrong, I UNDERSTAND how it happened, but its been holding me up for two weeks and costing me money. I'm not impressed. Furthermore, their entire automated process is desingned to make it as easy as possible for THEM. Trying to drill down to address the problem is like trying to unsubsribe from SPAM email. They make it as difficult as possible. I wont apply to companies that use chequer, and am telling my friends to follow suit. exchequer indeed
I just checked BBB.com the rating is not as you report it here. Please update.
Completely incompetent company having me wait 5 months and they still say my background is pending. I have NO criminal record. I was cleared by another background company in 3 days, yet they say it's California courts holding me up. So if it's the courts then why can can another company clear me in 3 days? This company has tons of complaints and pending litigation. They need to be shut down.
recently had the worst experience of my life with this company sending the wrong background to a employer that do not belongs to me i am embarrass as well as humiliated and currently suffering a lose of income behind it
I recently had checkr ruin my chance of getting a job i really was happy about. by sending the wrong background for a guy that shares the same name is me. aim am beyond pissed off am currently waiting on a responds to straighten out 8 days later still nothing
Absolutely horrible customer service. 3 different companies submitted checks to them -2 have come back saying they can not verify my social. Not a single customer service person have been able to figure out why the check can not be completed (even though, at least one check was complete. ) let me know if you guys decide to get your sh** together, I’ll change my review!
They are the worst! No help at all so if you need help is just the guy that answer the phone and if you do not like their answer that is all. There is no one to address really important issues
This is by far the worst company to use to perform background checks. They’re blaming the “Pandemic” for not having our background checks completed. My status is still pending and it’s frustrating. I’ve been driving for almost 6 years and my background hasn’t change. I’m sick of Checkr. There’s a lack of support, and we can’t even talk to a real person. These gig platforms should be ashamed of themselves for using Checkr.
Homelessness has become a serious problem in California due to a number of factors. It is often referred to as a drug problem. Many people believe that it is a choice. But, has anyone ever considered that maybe, just maybe, some of the people living on the streets have been unable to gain employment because of a company called checkr that runs background checks? Checkr provides background checks for gig companies such as Uber, Lyft and DoorDash. Hundreds of people apply to these companies only to be rejected based on inaccurate background checks. Per Checkr's website: 1. Under the FCRA, non-convictions are reportable for seven years from the file date and can appear on a background... Read More
This is a company that has got a very lucrative contract from a big company ( not exactly by bidding and who knows how they got it) and they simply are not organized, equipped, or ready to get the job done. Their specialty is using the Coronavirus excuse to delay the job. Some background checks take months while checking public records is done efficiently and fast by competition. Do not use this company if you want results. What they deliver is a fresh, juicy excuse right out of the oven. Here are some companies that are smaller but a lot more efficient 1- Goodhire.com 2- Intellicorp 3- Accio data The only thing you get when you go with Checkr is an excuse to delay the job and a... Read More
The worse company checking backgrounds ever!!!! Nobody even close. No wonder they shroud be shut down. There is no words to describe how bad they are. This awful company is negatively impacting my income opportunities.
I cannot believe they are rated top 10 background checks. I would sue them but considering their customer service, my guess is they have no money.... any how, I too will be one of those suing for faulty background checks...
This lame excuse of a Background Check company should be shut down. ZERO customer service support ZERO phone lines to reach. It appears they would only reach out to you when they feel they have a moment to spare via emails. Why these Gigantic companies refer to this agency for their background checks I do not know. I'm getting held up for employment opportunities because of this pile of trash company called Checkr.
Endless wait time for a simple background check with 0 customer service. The only message you can expect to receive is "we are working hard to complete your report." They do not tell you which step they are stuck with but just "Pending," "Pending" and "Pending..."
Honestly if i could give no stars I would these people have ruin two forms of employment for me During the time of a Pandemic These Companies who have always use "us" type of People to make their billions, Now since they have made their billions or millions they decide they don't need us anymore " POSTMATES'' "UBER" ETC. They decide to hiring this Horrific company with no customer service, and Lawsuits everywhere to do their background check. How is it that Mr Checkr has contracts with Doordash, Uber Eats and Lyft, its all a big secret handshake to me and the abuse of the little man.
Absolutely bottom of the barrel for customer/candidate support. I can't believe this is considered a professional company, 7 hours it took to talk to a human with this company. I had to reach out to SJV Data Solutions which is a third party company that is hired by checkr to investigate backgrounds. They even gave me an invalid number to get ahold of checkr, I'll pray for anyone else who has to deal with this "dumpster fire" company.
Reporting wrong felony classifications and multiplying charges like I have 6 F3's and a F2. Hello Checkr, I'd be sitting in prison if that was the case. Get your reporting right and correction processing up to date. Your holding up people's employment.
There are a number of law firms that have sued and are currently suing Checkr for faulty background checks. They have wrongly accused people of having a criminal history when they don't. This is a violation of the Fair Trade Reporting Act. It can affect your employment prospects, result in termination, and wrong information being added to your credit report. This can further affect your ability to rent or purchase a home, buy a car, get loans, etc. Google "Chkr lawsuits" and you will find a number of law firms that are involved in the investigations/suits. I urge you to contact these law firms (which are taking on cases at no cost to you) if you have been denied employment or fired due to... Read More
Uber does a background check with these people every year. Mine record has not changed, and yet it takes longer and longer every time to get it done. They have been using the excuse that it's a Pandemic, but my report took one week last year....FUNNY IT WAS A PANDEMIC THEN ALSO! I got a copy of a Divorce Decree from the courts, and Minute Orders quicker than they have run this Background Check, so I shout B.S. There is a such thing as being thorough, but something is not right with how they do things.
literally cannot speak to anybody or get any answers even through their messaging center. My background check has been held up for WEEKS because they spelled my name wrong and they literally do not even bother to respond to my help tickets
Absolutely awful company. Unable to reach anyone at the Help Center. My background check was "suspended" for no conceivable reason. This might cost me an apartment.
Extremely poor , even nonexistent, customer service. Both of my reports have been suspended. No help in sight. I've contacted Checkr OVER 13 times and sat on the "customer support line' for hours to no avail. The "customer support line" allows 5 options, 4 of which hang up on you after giving absolutely worthless information. The 5th option puts you on hold for a never-ending eternity, only tricking you into hoping you might be able to fix your issue. MOST UNDERWHELMING BACKGROUND CHECK SERVICE ON THE MARKET.
Awful wait time. Also, if you need to get in contact with anyone there, good luck! No phone lines are ever open and emails will not be replied to.