Checkr Background Checks Review

Rating: 7.5 / 10 (Very good)
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Checkr is a San Francisco company that specializes in conducting background checks on employees and job applicants. Founded in 2014, the firm now serves the financial services, hospitality, retail, tech, healthcare, and manufacturing industries, as well as nonprofit and higher educational institutions.

How is Checkr rated?

Breakdown

8/10
Company Reputation
7/10
Screening
8/10
Pricing
7/10
Customer Service

Overall Rating: 7.5 / 10 (Very good)

Members of the background check industry all deliver the same basic types of information. Price, then, becomes a major factor in the decision of which company to go with. Unfortunately, Checkr does not publish its pricing structure, which makes a head-to-head comparison with competitors impossible. The company specializes in employment screening, and in that particular area, its services are complete and satisfactory. Customers who need a background check for other, less official purposes, however, may wish to explore other options.

Checkr Screening Details

Screening - 7 / 10

Checkr's screening services are tightly tailored to the needs of employers and prospective employers. As such, its screenings focus on employment and residence history, criminal and driving records, and identity verification. Within that particular niche, Checkr's services are in line with most employers' needs.
Legal Records
Federal/State Criminal
Civil Actions
Sex Offender Registry
Global Watch List
Driving Record
Other Records
Credit Check
Education & Employment Verification
Past Addresses
Social Security # Verification

Additional Services

  • Drug Screening

Checkr Company Reputation

Company Reputation - 8 / 10

Checkr has an A rating from the BBB and a small number of negative reviews and complaints, most of which are from individuals complaining about the length of time it takes to get their background check or the difficult they have in correcting errors in their reports. It has no presence on TrustPilot. Although litigation challenging the accuracy of Checkr's reports is pending, this is not unusual in the background check industry. Until this litigation reaches an end point, it does not play a part in the evaluation of Checkr's reputation. However, Checkr's customers and prospective customers are advised to keep an eye on the news for developments in those cases.

Key Reputational Facts

Year Founded
2014
BBB Rating
A
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
18
Verified Contact Info
No
Date Collected
2018-02-02

Certifications & Actions

Classified by FCRA as Consumer Reporting Agency
Yes
NAPBS Accredited
Yes

Consumer Litigation and Regulatory Actions

Checkr has been named as a defendant in consumer litigation involving background checks the company did for Uber. The plaintiffs allege that Checkr's search criteria don't exclude individuals who have similar or identical names. The status or outcome of this litigation is currently unclear.

Checkr Pricing

Pricing - 8 / 10

Checkr does not publish pricing information. It does, however, allow customers to create customized background checks that only make the inquiries the customer requires.

Checkr Customer Service

Customer Service - 7 / 10

Checkr does not publish its phone numbers or its physical or mailing address. The sole mode of contact for consumers or prospective customers is a web form or an email. However, people for whom a background check is required can obtain support by phone, email, or applicant portal. The company does have a compliance section of its website which has recorded webinars and blog posts on FRCA issues and other legal matters. The company delivers background check results in the form of an API (application programming interface), which connects directly to its customers' HR software.
24/7 Hotline
No
Contact Method
Email
FCRA Compliance Assistance
Yes

Company Profile

Full Name
Checkr Background Checks
Headquarters
1 Montgomery St., Ste 2000, San Francisco, CA, 94104
Mailing Address
1 Montgomery St., Ste 2000, San Francisco, CA, 94104

Top Rated
Our Partner
9.0 / 10
  • The most accurate and updated information
  • Background checks, criminal records, reverse phone lookup, and more
  • 24-hour people search pass
  • IdentityProtect with 7 day trial
  • Search billions of public records
  • Over 50 million background checks provided