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Wells Fargo Auto Refinance Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
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Wells Fargo Auto Loans is a subsidiary of Wells Fargo Bank, a finance institution founded in 1852. For over 65 years, their car loan division has focused on assisting customers find the auto loan best suited to their needs and budget, for both purchase and refinance of new and used cars. The company concentrates on flexible options and competitive rates.
 
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How is Wells Fargo Auto Refinance rated?

Breakdown

4.0/5
Loan Details
3.5/5
Customer Experience

Overall Rating: 3.8 / 5 (Very good)

Wells Fargo Auto Loans can be a viable option for auto financing due to their multiple available options, and their quick approval time. However, their overwhelmingly negative reviews and the fact that they're being investigated for discriminatory practices should give prospective customers pause.

Auto Loans & Refinancing

Loan Details - 4 / 5

Wells Fargo Auto Loans offers auto financing for every type of loan, including for purchase from dealers or private parties, refinance, and lease buyouts. They provide flexible car options which can be tailored to each customer's needs, with competitive rates and fast decisions.

Types of Loans Offered

Purchase Loans
Refinance Loans
Lease Buyout
Private Party Purchase

Loan Qualifications

Qualification - 3.5 / 5

Wells Fargo Auto Loans requirements are fairly standard, as applicants must be over 18 years of age, with U.S. residency or citizenship. They must also be willing to provide their social security number, as well as their employment and income data. The company does offer discounts for returning customers, defined as being a Wells Fargo banking customer.

Borrower Qualifications

Minimum Age
18
Verification / Documents Required
Social Security Number
Employment Information / Pay Stubs

Application & Service

Customer Experience - 3.5 / 5

Wells Fargo Auto Loans have quick approval time, in many cases the same day. Applying online via their website is quick and easy, as the company determines your credit eligibility, analyzes the financial details you provide, and verifies your loan information, to get you the funds as quickly as possible.
Approval Time
Same Day
Benefits/ Features
Online Rates / Application
Pre-approval Soft-credit Inquiry
Customizable Payment Deadlines

Wells Fargo Auto Refinance Reputation & Reviews

Reputation - 3.5 / 5

Wells Fargo Auto Loans doesn't have its own BBB entry, as it falls under the general Well Fargo purview, which is not accredited and and has 96% negative reviews. Likewise, their TrustPilot page rates them an abysmal 2.1 out of 10, with 68% negative reviews. Additionally, in 2015, the Oakland City Attorney's Office filed a complaint to recover damages for the bank's discriminatory practices.
Trustpilot Rating
2.1 out of 5
Number of BBB Positive Reviews
11
Number of BBB Neutral Reviews
4
Number of BBB Negative Reviews
336
Date Collected
2017-12-26

Contact & Additional Information

Lender Type
Lender
Headquarters Address
420 Montgomery St, San Francisco, CA, 94104
Year Founded
1852

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