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Modernize Appliance Repair Review


ConsumersAdvocate.org Rating: 4 / 5 (Very good)
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Modernize is an online company that provides home improvement solutions by connecting customers with local contractors. Based in Austin, Texas, Modernize helps users complete renovation and repair projects by providing access to their vast network of providers and ample educational material online.
 
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How is Modernize rated?

Breakdown

4.0/5
Appliance Repair Services
0.0/5
Customer Service
4.0/5
Additional Services
0.0/5
Warranty
0.0/5
Location and Reach

Overall Rating: 4 / 5 (Very good)

Modernize is a marketplace that connects homeowners with licensed professionals in their area to repair and, in some cases, replace heating, ventilation, and air conditioning (HVAC) systems. Through an online quote process, Modernize links up to four contractors to service the desired projects, and features a robust website with valuable home improvement information.

Modernize Appliance Repair Services

Appliance Repair Services - 4 / 5

Modernize offers repair services exclusively for HVAC systems. By completing an online form with details about your heating and cooling equipment (in addition to your home address and phone number), you authorize to be contacted by up to four licensed contractors in your area. The specific services available depend on their offers and, since Modernize is not a service provider, they cannot guarantee you will find a suitable match for your repair project. Nonetheless, users can choose a repair option on the form, as well as consideration for equipment replacement if repair is not viable. Modernize does not charge any fee for the use of its platform, but you will need to confirm with the service professionals for any technician call out fee that may apply.

Appliances Included

Refrigerator
Washer
Dryer
Dishwasher
Stove
Range
Oven
HVAC
Freezer
Water Heater
Furnace
Microwave
Appliance Replacement if Unable to Repair
Yes
Repair Appliance Not Bought in Store
Yes

Modernize Additional Services

Additional Services - 4 / 5

In addition to Heating & AC, Modernize provides options for repairing, replacing, and installing in three particular home improvement categories: solar, windows, and roofing. The same quote process applies, where the user completes an online form specifying the type of service required and Modernize connects them to four licensed professionals in their area. In addition, the Modernize website contains an expansive catalog of articles and guides that serve as handy references for any project a homeowner might want to undertake.
Home Improvement
Windows
Roofing
Heating and Cooling
Home Maintenance
HVAC

Modernize Customer Service and Reputation

Customer Service/Reputation - 4.3 / 5

Modernize has an A+ rating with 11 positive reviews in the BBB, and a 5.5 score from Trust Pilot. Most negative reviews come from service professionals dissatisfied with the terms and conditions established in Modernize's leads program for providers. Positive reviews mention the variety of helpful tools in its website and simple quote process. Modernize's customer service can be reached online or via phone call. We recommend users verify the company's Privacy Policy and Terms of Use to understand how their information is utilized. As a marketplace, Modernize cannot guarantee pricing or availability of providers for a user's particular project.
Year Founded
2004
BBB Rating
A+
Number of BBB Positive Reviews
11
Number of BBB Negative Reviews
8
Trustpilot Rating
5.5 out of 10
Date Collected
2018-07-19
Contact Method
Phone
Text
Licensed Technicians
Yes
Schedule Appointments Online
Yes

Company Profile

Full Name
Modernize Appliance Repair
Company Website
https://modernize.com/
Headquarters
804 Congress Ave Ste 400, Austin, TX, 78701

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Top Rated
  • Broad range of home services and home improvement projects
  • Network of experienced, licensed and insured, contractors
  • 2,200 stores in the U.S., Canada, and Mexico
  • Installs and services all brands and equipment models
  • Flexible financing for home services
  • Minimum one-year warranty on labor
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