Promoted
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
Lowe's Appliance Repair Review
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164 Customer Comments & Reviews - see all comments
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Lowe's is an U.S.-based hardware and home-improvement company with over 2,300 stores worldwide. Founded in 1946, Lowe's has grown to be the second largest home improvement retailer in the world and in the United States, offering products and services for residential and commercial customers, and for DIY enthusiasts.
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164 Customer Comments & Reviews
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I will neverbuy another appliance from Lowes which has Whirlpool appliances. Whirlpool has gone to the dogs. I bought a brand new house with all Whirlpool appliances. The washer and dryer was an addition as they were the only appliances that did not come with the home purchase. So far the icemaker attached to the refrigerator/freezer has spewn icecubes into the floor. The dryer push button start has quit working and broke off. After calling Lowes to find a repairman before my warrenty ran out. They gave me a number of a repairperson 70 miles away from my address. Whirlpool gave me a time and date to expect the repair person to arrive and service the dryer. He did not arrive. I called him.... Read More
Extended warrenty is waste of money .They clam when you buy the warrenty you get 1 year free then you can extend it 3 more years with optional warrenty total of 4 years When in fact you only get 2 year extension . Lies lies. Just so they get a bonus on warrenty sale.
I have never had any issues with repairs! I think people often get confused about who to actually call for repairs. If your appliance is under a year old, you can call any authorized servicer to make the repairs under the manufacturer's warranty. They can file the claim for the costs as long as it's something covered under the warranty. With an extended warranty, you have to call whomever the actual policy is with (not the store), and that company dispatches out an authorized repair company to make the repairs. But, again, it depends on if your extended warranty covers whatever is broken. READ THE FINE PRINT!
Cannot find any repair info just installation. Wife on phone an hour now just runaround and call simply ended three times. Maytag washer three months old. Just pure hell. No one to talk to.
A technician came out one week ago to look at our Bosch French Door refrigerator/freezer. The freezer works fine but the refrigerator cannot go below 39/40 and SuperCool setting does not work. A technician came out and looked at it and said he would have to get permission to order a new thermostat. Six days later I'm not sure if a thermostat has been ordered, when it will get here and when he might put it in. The Washington, DC area company Lowes uses seems not to have offices or employees that work in them, only one or two technicians in the field. Lowes extended warranty repair services seems to just collect money for their services without any real plan to honor their warranty,... Read More
Do not purchase Lowe's protection plan. We purchased the plan and tried for 2 weeks to get a technician to check our washing machine. It was not functional. We were told that technicians were not available. We ended up purchasing a new washer from another business. We will not be purchasing any more appliances at Lowes.
Had appliance delivered today. All ready problems. Purchased extended warranty as I was promised could have appliance serviced within 24 hours. Talked to warranty dept at Lowes and they are booking out over a month! So frustrated and feel like I was taken advantage of.
Do not purchase this plan. I bought a new Whirlpool refrigerator that I have had 6 service calls on for the same problem and they still tell me they will not replace my refrigerator. The first time a part was replaced, the second time they tell me my temperature was at the wrong temperature (we never changed it). The third, fourth and fifth time they sent a totally different company who was so incompetent I had to put them out of my house (by the way they changed the same part that was just changed 3 months ago). The 5th time they sent the company they had previously sent, and he put tape on it and said it should fix the problem. They are trying to continually do this until my... Read More
Today is day 45 without my 2-year-old Maytag Washer! I purchased Lowe's 5-year protection plan for ALL of my Kitchen Appliances that year. The repair company is VIA Services located in Crofton, MD , and the repairmen differ each time (degree of experience is highly questionable based upon 3 separate service calls for the same problem). I called Lowe's Customer Service to speak with the Warranty division, and needed to ask the person that answered to repeat himself multiple times since the foreign dialect was so difficult to understand. The result of that PAINFUL conversation was simply more "lip service" and a promise that a "Manager will call me back within 2-3 days". What a waste of... Read More
I ordered paint from Lowe's which should have been a on the shelf item. There was no Lowe's a thousand miles closer to me and Lowe's send my product across the country and it was supposed to be here more than a week ago. I called Lowe's and they said as long ass it is in shipping, they won't do anything. Until I receive the product, I can’t even cancel the order. What should have taken a day or two, has been a couple of weeks. The $426 I spend has cost me more than this order and Lowe’s don’t even care. I will not deal with Lowe’s anymore. What is happening to these companies that can't get help, but on the other hand, these companies show that they don't even care. Good bye Lowe's, I... Read More
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor